Compare InStream vs. CustomerICare

There is a wide range of CRM Software products out there right now. The simplest way to find out which app fits your needs best is to compare them side by side. For example, here you can compare CustomerICare and InStream for their overall score (7.0 vs. 8.2, respectively) or their user satisfaction rating (85% vs. 94%, respectively). It’s also possible to compare their functions and pricing stipulations as well as other useful facts below. When matching products be sure to compare their corresponding capabilities and mark their distinctive elements to get a clearer picture of both deals. What is more remember to assess secondary issues including security, backup, ease-of-use, and customer support. Our experts made sure to prepare reviews of all popular Customer Support Software solutions offered on the market, but among all the ones we reviewed these three deserved our special attention: LiveAgent, Samanage, Freshdesk.
Product

InStream

VS

CustomerICare

VS

InStream screenshot CustomerICare screenshot
Pricing Page

Total Score

Our Score

8.2 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

94% ?

Client Satisfaction

85% ?

Cost

Cost

€8

$22

Price Scheme

Price Scheme

Free | Monthly payment Monthly payment | Quote-based
Complete Review

Complete Review

Product Info

Product Info

InStream improves relation management, assures effective communication with a client and increases the efficiency of sales.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Pricing Page

Pricing Page

Learn more about InStream pricing Learn more about CustomerICare pricing
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Vendor's Address

Vendor's Address

Block H, Southgate Office Village,
286C Chase Road
N14 6HF London, Great Britain
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Available Languages

Available Languages

International International
Supported Integrations

Supported Integrations

InStream integrates with the following business systems and applications:

  • Gmail
  • Google calendar
  • Google apps
  • Hotmail
  • Outlook
  • FastMail
  • Inbox
  • Mail.com
  • Twitter
  • Facebook
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Phone No.

Phone No.

+ 1 347 6889916 8943048148
Email Address

Email Address

office@instream.io sales@customericare.com
Types of Support

Types of Support

Phone
Ticket
Phone Live Support
Available Plans

Available Plans

Free

  • 2 Users
  • Synchronization with any mailbox
  • Data import from csv file
  • Unlimited number of contacts
  • Unlimited number of relation lists
  • List personalisation
  • 3 list view
  • Social Media integration (Facebook, Twitter)
  • Calendar
  • Notifications, follow-ups, notes
  • Content sharing
  • Custom fields
  • Intelligent hints
  • Attachments
  • Cloud-based
  • E-mail marketing capabilities
  • Free support

Premium – €8/month/user

  • All features

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Prominent Customers

Prominent Customers

Woodpecker, Planners, GAVBIZ Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Available Features

Available Features

InStream FEATURES

  • Calendar Management
  • Contact Management
  • Free Version
  • Interaction Tracking
  • Lead Management
  • Social Media Integration
 

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Product Comparisons

Product Comparisons

Compare with HubSpot CRM
Compare with Uservoice
Compare with Capsule CRM
Compare with Roboeyelabs
Compare with FinancialForce Accounting
Compare with SalesforceIQ
Compare with CRMGamified
Compare with Streamline ERP
Compare with SimpleChurch CRM
Compare with Soffront CRM
Compare with eStreamDesk Helpdesk
Compare with Samanage
Compare with Infusionsoft
Compare with Userlike
Compare with ClickDesk
Compare with Mojo Helpdesk
Compare with Usersnap
Compare with KnoBis
Compare with Velocify
Compare with Helpdesk Pilot
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

When you choose a service that you are sure will work best for your business you shouldn’t just focus on what professionals have to say about it. Very often individual experience with the product may be different, depending on your own goals and requirements. This is why in our reviews we also provide our User Satisfaction Rating for every app to give you a quick impression of how actual users of CustomerICare and InStream estimate their experience with the product. Our system is based on detailed analysis of product appearances on other sites, social networks and blogs, so you are going to get a comprehensive and reliable overview of what other people think about every service. In this case CustomerICare got a total satisfaction rating at 85% while for InStream 94% of users express they had a positive experience with it.