Compare InStream vs. CustomerICare

Examining products to get the best CRM Software does not always have to be complicated. On our review platform, we enable you to match CustomerICare and InStream and promptly see their unique elements. We allow you to examine their capabilities, supported devices, customer support, prices, terms, plus more. It's also possible to review their overall score (7.0 for CustomerICare vs. 8.2 for InStream) and overall customer satisfaction level (85% for CustomerICare vs. 94% for InStream). Spend some time and examine your best options and determine which one is right for your company. You should also check the software vendor’s credibility; can they be relied upon and will they still be around in the future? In case you you want to quickly identify the optimal CRM Software according to our experts we recommend you examine the following products: HubSpot CRM, Pipedrive, Freshdesk.
Software

InStream

VS

CustomerICare

VS

InStream screenshot CustomerICare screenshot
Pricing Page

Our Score

Our Score

8.2 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

94% ?

Client Experience

85% ?

Price

Price

€8

$22

Pricing Model

Pricing Model

Free | Monthly payment Monthly payment | Quote-based
Complete Review

Complete Review

General Info

General Info

InStream improves relation management, assures effective communication with a client and increases the efficiency of sales.
Guide your web visitors and nurture them to become leads and make more conversions.
Useful Links
Pricing Plans

Pricing Plans

Free

  • 2 Users
  • Synchronization with any mailbox
  • Data import from csv file
  • Unlimited number of contacts
  • Unlimited number of relation lists
  • List personalisation
  • 3 list view
  • Social Media integration (Facebook, Twitter)
  • Calendar
  • Notifications, follow-ups, notes
  • Content sharing
  • Custom fields
  • Intelligent hints
  • Attachments
  • Cloud-based
  • E-mail marketing capabilities
  • Free support

Premium – €8/month/user

  • All features

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Vendor's Address

Vendor's Address

Block H, Southgate Office Village,
286C Chase Road
N14 6HF London, Great Britain
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Available Support

Available Support

Phone
Ticket
Phone Live Support
Prominent Clients

Prominent Clients

Woodpecker, Planners, GAVBIZ Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Pricing Page

Pricing Page

Learn more about InStream pricing Learn more about CustomerICare pricing
Contact No.

Contact No.

+ 1 347 6889916 8943048148
Available Integrations

Available Integrations

InStream integrates with the following business systems and applications:

  • Gmail
  • Google calendar
  • Google apps
  • Hotmail
  • Outlook
  • FastMail
  • Inbox
  • Mail.com
  • Twitter
  • Facebook
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Languages Supported

Languages Supported

English English
Contact Email

Contact Email

office@instream.io sales@customericare.com
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Features

Features

InStream FEATURES

  • Calendar Management
  • Contact Management
  • Free Version
  • Interaction Tracking
  • Lead Management
  • Social Media Integration
 

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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It may not always be sufficient to simply compare CustomerICare and InStream with one another. Even though specific functionalities, pricing plans and user reviews are all crucial and should be considered when making a final choice, you should also take a look at the recognition and awards claimed by every product. Very often a less dominant service may turn out to be an amazing choice that was a winner of many industry awards such as our Supreme Software Award which proves that despite limited market popularity it’s a worthy contender to the solutions that rule the market.