Compare CustomerICare vs. InStream

There is a wide range of CRM Software products out there right now. The simplest way to find out which app fits your needs best is to compare them side by side. For example, here you can compare CustomerICare and InStream for their overall score (7.0 vs. 8.2, respectively) or their user satisfaction rating (85% vs. 94%, respectively). It’s also possible to compare their functions and pricing stipulations as well as other useful facts below. When matching products be sure to compare their corresponding capabilities and mark their distinctive elements to get a clearer picture of both deals. What is more remember to assess secondary issues including security, backup, ease-of-use, and customer support. Currently, the best products in our Customer Support Software category are: Freshdesk, LiveAgent, Samanage.





Total Score

Our Score

7.0 ?

Our Score

8.2 ?

Client Satisfaction

Client Satisfaction

85% ?

Client Satisfaction

94% ?




Price Scheme

Monthly payment | Quote-based Free | Monthly payment

Complete Review

Product Info

Guide your web visitors and nurture them to become leads and make more conversions.
InStream improves relation management, assures effective communication with a client and increases the efficiency of sales.

Pricing Page

Learn more about CustomerICare pricing Learn more about InStream pricing

Devices Supported


Business Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business

Vendor's Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Block H, Southgate Office Village,
286C Chase Road
N14 6HF London, Great Britain

Available Languages

International International

Supported Integrations

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk

InStream integrates with the following business systems and applications:

  • Gmail
  • Google calendar
  • Google apps
  • Hotmail
  • Outlook
  • FastMail
  • Inbox
  • Twitter
  • Facebook

Phone No.

8943048148 + 1 347 6889916

Email Address

Types of Support

Phone Live Support

Available Plans

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests


  • 2 Users
  • Synchronization with any mailbox
  • Data import from csv file
  • Unlimited number of contacts
  • Unlimited number of relation lists
  • List personalisation
  • 3 list view
  • Social Media integration (Facebook, Twitter)
  • Calendar
  • Notifications, follow-ups, notes
  • Content sharing
  • Custom fields
  • Intelligent hints
  • Attachments
  • Cloud-based
  • E-mail marketing capabilities
  • Free support

Premium – €8/month/user

  • All features

Prominent Customers

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens Woodpecker, Planners, GAVBIZ

Available Features

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager


  • Calendar Management
  • Contact Management
  • Free Version
  • Interaction Tracking
  • Lead Management
  • Social Media Integration

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When you choose a service that you are sure will work best for your business you shouldn’t just focus on what professionals have to say about it. Very often individual experience with the product may be different, depending on your own goals and requirements. This is why in our reviews we also provide our User Satisfaction Rating for every app to give you a quick impression of how actual users of CustomerICare and InStream estimate their experience with the product. Our system is based on detailed analysis of product appearances on other sites, social networks and blogs, so you are going to get a comprehensive and reliable overview of what other people think about every service. In this case CustomerICare got a total satisfaction rating at 85% while for InStream 94% of users express they had a positive experience with it.