Compare CustomerICare vs. Insightly

Various businesses demand different types of CRM Software. To understand well which service meets your needs, think of reviewing various solutions feature by feature along with their terms and pricing. Likewise, you will get a quick idea of their general performance and customer feedback by checking our smart scoring system. The results are: CustomerICare (7.0) vs. Insightly (9.1) for overall quality and efficiency; CustomerICare (85%) vs. Insightly (98%) for user satisfaction rating. Check out their high and low points and see which software is a better choice for your company. One simple but effective tactic is to list the pros and cons of both services side by side and see which app has more benefits. Our experts made sure to review all popular Customer Support Software services available on the market, but among all the ones we reviewed these three deserved our special attention: Freshdesk, LiveAgent, Samanage.
Compare

CustomerICare

VS

Insightly

VS

CustomerICare screenshot Insightly screenshot
Pricing Details

Our Score

Our Score

7.0 ?

Our Score

9.4 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

85% ?

Client Satisfaction

98% ?

Cost

Cost

$22

$12

Price Scheme

Price Scheme

Monthly payment | Quote-based Monthly payment | Annual Subscription
Full Review

Full Review

General Info

General Info

Guide your web visitors and nurture them to become leads and make more conversions.
Insightly is the winner of our 2015 Best CRM Software Award. It is a service that integrates customer relationship with project management in mobile and social platforms.
Easy Links
Pricing Details

Pricing Details

Learn more about CustomerICare pricing Learn more about Insightly pricing
Available Integrations

Available Integrations

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk

Insightly integrates with the following business systems and applications:

  • Google Apps
  • Gmail
  • Google Calendar
  • Google Drive
  • Evernote
  • INinbox
  • MailChimp
  • Outlook 2013
  • Quote Roller
  • Torpio
  • Zapier
  • API access
Vendor's Address

Vendor's Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
434 Brannan Street, 2nd Floor
San Francisco, CA 94107
USA
Available Features

Available Features

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager

Insightly FEATURES

  • Flexible Calendaring and Events
  • Automatic Address Book
  • Insightly Notes, Evernotes and Comments
  • Fast Search
  • Custom Fields and Filters
  • File Sharing to keep related records together and accessible
  • Web to Contact forms
  • Tags by keywords, contacts, projects
  • Notification and Follow System
  • Linking
  • Mass Email Contacts with MailChimp Integration
  • Create Milestones, Pipelines and Tasks for Projects
  • Get Automatic Email Reminders
  • Specify Roles for Contacts
  • Track All Email Correspondence
  • View Completed Tasks and Events by Project
  • Include Any Files Associated with the Project
  • View Task and Event Reports
  • Easy file uploads
  • Google Apps & Gmail
  • Google Drive
  • Evernote
  • Other applications via the Insightly API
  • Dashboard for quick lookups
  • Tasks and Milestones
  • Pipeline Activity Sets
  • Opportunity Reports
  • Easy to invite new users
  • Set up teams
  • Create user permissions
  • Set up relationships, pipelines, and activity sets
  • Add custom fields
  • 128bit SSL security (military grade AES-256 encryption)
  • Automatic backups
  • Mobile site
  • iOS app
  • Android app
  • Auto detection of email address, Twitter, and LinkedIn profiles
  • Single click to see contact’s public online information
  • REST-based Application Programming Interface (API)
  • JSON and XML support
  • Limited OData support
  • HTTP Basic authentication to monitor calls to API
  • Partnership with Logical Operations
  • Simple, clear training course materials
  • Unlimited customer support
Contact No.

Contact No.

8943048148 +1-888-999-4039
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Support Types

Support Types

Phone Live Support
Phone
Ticket Training
Prominent Customers

Prominent Customers

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens InMotion, Moose Country Gear, Phillips Financial Planning, Reddit, ShuttleCloud
Cost Details

Cost Details

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

Insightly offers monthly or yearly subscription with the option to cancel any time. It accepts Visa, MasterCard, American Express, and Discover Card and billing is in US dollars. Subscription are available in five different SMB and enterprise pricing plans.

Give the details a look, and select your plan:

Free Plan

  • Free for up to 2 users
  • Email Templates (5)
  • Mass Email (max send 10/day)
  • 10 Custom Fields (2 per record)
  • 2,500 Records
  • Up to 200 MB Storage
  • 500 Rows File Import Limit
  • Online Community Support
  • Advanced Reports (max 10)
  • No Scheduled Reports
  • No Smart Alerts

Basic Plan – $12/user/month

  • $12 per user/month (billed annually)
  • $15/user/month (billed monthly)
  • Mobile App
  • Business Card Scanner (5 cards/user/month)
  • Email Templates (50)
  • Mass Email (max send 500/day)
  • 50 Custom Fields (10 per record)
  • 25k Records
  • 1 GB Storage
  • 5,000 Rows File Import Limit
  • Email Support
  • Onboarding Sessions
  • Advanced Reports (unlimited)
  • Scheduled Reports and
  • Smart Alerts (max 5)

Plus Plan – $29/user/month

  • $29 per user/month (billed annually)
  • $35/user/month (billed monthly)
  • Mobile App
  • Business Card Scanner (15 cards/user/month)
  • Email Templates (100)
  • Mass Email (max send 2,500/day)
  • 250 Custom Fields (50 per record)
  • 100k Records
  • 10 GB Storage
  • 25,000 Rows File Import Limit
  • Priority Email Support
  • Onboarding Sessions
  • Advanced Reports (unlimited)
  • Scheduled Reports
  • Smart Alerts (max 25)

Professional Plan -$49/user/month

  • $49 per user/month (billed annually)
  • $59/user/month (billed monthly)
  • Mobile App
  • Business Card Scanner (25 cards/user/month)
  • Email Templates (unlimited)
  • Mass Email (max send 5,000/day)
  • 500 Custom Fields (100 per record)
  • 250k Records
  • 100 GB Storage
  • 50,000 Rows File Import Limit
  • Priority Email Support
  • Onboarding Sessions
  • Advanced Reports (unlimited)
  • Scheduled Reports
  • Smart Alerts (max 100)

Enterprise Plan – $99/user/month

  • $99 per user/month (billed annually)
  • $129/user/month (billed monthly)
  • Mobile App
  • Business Card Scanner (50 cards/user/month)
  • Email Templates (unlimited)
  • Mass Email (max send 10,000/day)
  • 1000 Custom Fields (200 per record)
  • 500k Records
  • 250 GB Storage
  • 50,000 Rows File Import Limit
  • Priority Email Support
  • Onboarding Sessions
  • Advanced Reports (unlimited)
  • Scheduled Reports
  • Smart Alerts (max 250)
Languages

Languages

International USA, UK, Canada, International
Email Address

Email Address

sales@customericare.com email@insight.ly
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Windows
Android
iPhone/iPad
Mac
Web-based
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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No CRM Software will manate to cater to all the requirements of a specific team. While core features of CustomerICare and Insightly should matter you should also thoroughly study the integrations supported by a given software. Quote frequently your team will already be making use of other types of SaaS software in your company and it’s definitely more beneficial to opt for software that integrate well with each other. If you do that you will be able to ensure an effortless exchange of data between your teams and software used, which can considerably reduce time spent on migrating between one solution and the other.