Compare Inforobo vs. CustomerICare

When you compare CustomerICare and Inforobo, it is possible to see which Customer Support Software product is the better choice. This ensures that your company can get the most productive and useful application. You can examine the details, like available tools, costs, plans offered by each vendor, offer terms, and many more We also let you evaluate their all round scores to know which one seems to be more beneficial for your firm. CustomerICare has 7.0 points for overall quality and 85% rating for user satisfaction; while Inforobo has 8.0 points for overall quality and N/A% for user satisfaction. You can also find out which software business is more reliable by sending an email inquiry to the two companies and check which vendor replies sooner. Our team put a lot of effort to review all popular Customer Support Software products that you can find on the market, but among all the ones we reviewed these three caught our special attention: Samanage, Freshdesk, Zendesk.
Comparison

Inforobo

VS

CustomerICare

VS

Inforobo screenshot CustomerICare screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

N/A% ?

Client Satisfaction

85% ?

Pricing

Pricing

$9

$22

Pricing Model

Pricing Model

Monthly payment | Quote-based Monthly payment | Quote-based
Complete Review

Complete Review

General Info

General Info

Inforobo is the first automated information assistant platform and artificially intelligent response solution offered as a Software as a Service (SaaS).
Guide your web visitors and nurture them to become leads and make more conversions.
Easy Links
Available Features

Available Features

Inforobo FEATURES

  • Automate answers to customer questions
  • Human + AI hybrid live chat system
  • Logic based multi-level conversations
  • Machine learning
  • Text to speech
  • Speech recognition*
  • Natural language interface for information retrieval.
  • Voice enable website
  • Related Topics
  • Visitor information
  • Multi-media sharing
  • WYSIWYG HTML editor
  • Chat archives
  • Delivery Status
  • Notifications
  • Chat Transfer
  • Chat window positioning
  • Custom chat window size
  • Custom chat window color theme
  • Chat window messages & labels
  • Agent profiles
  • White label branding
  • Basic statistics
  • Chat reports
  • Filters
  • Weekly summary email
  • Dashboard
  • Lead Data viewer
  • Chat via a direct link
  • Rule based actions
  • Rule based greetings
  • Personal greetings
  • Automatic initial greeting message
  • Agent groups
  • Agent account management
  • Agent roles
  • Smart chat routing
  • Custom avatars

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Customer Support

Customer Support

Phone Live Support
Training
Phone Live Support
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Prominent Clients

Prominent Clients

Warwick Academy, McKinsey & Company, Stoke by Nayland Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Pricing Info

Pricing Info

Inforobo offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business:

Basic – $15/month or $9/month (annual billing)

  • Dialogue-base up to 50 dialogues
  • 5,000 messages/queries per month
  • 1 human agent accounts
  • Live chat takeover by human
  • Speech recognition & text to speech (English)
  • Voice enable website
  • Visitor details
  • Real-time visitor tracking
  • Send Targeted Messages
  • Media sharing
  • Smart chat routing
  • Chat Analytics
  • Lead acquisition
  • Automated greetings
  • Mobile chat window
  • 256-bit SSL secure connection
  • Trusted domains
  • Chat window customization
  • Agent roles
  • Chat history
  • Targeted Engagement Triggers
  • Email support

Professional – $39/month or $29/month (annual billing)

  • All Basic features
  • Dialogue-base up to 1000 dialogues
  • 1,00,000 messages/queries per month
  • 4 human agent accounts
  • Chat transfers

Enterprise – starts from $999/month

  • Dialogue-base with unlimited dialogues
  • Unlimited messages/queries
  • 25 human agent accounts
  • Machine learning
  • Banned visitors list
  • Social media button integration
  • Product training
  • Software engineer support

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Contact Email

Contact Email

sales@customericare.com
Pricing Page

Pricing Page

Learn more about Inforobo pricing Learn more about CustomerICare pricing
Phone Number

Phone Number

+91-992-568-5229 8943048148
Available Integrations

Available Integrations

Inforobo integrates into third-party database and API. It also integrates into any website with a JavaScript code.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Languages

Languages

English English
Contact Address

Contact Address

Nava Vadaj, Ahmedabad - 380013
India
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Product Comparisons

Product Comparisons

Compare with Nimble
Compare with iTouchVision Case Management
Compare with Salestrakr CRM
Compare with CyberStockroom
Compare with Bomgar Remote Support
Compare with SatisMeter
Compare with Astute Solutions
Compare with TargetingMantra
Compare with StatPlanet
Compare with Lightspeed Retail
Compare with bpm'online service
Compare with QuickTapSurvey
Compare with Roambi
Compare with SalesNexus
Compare with Intercom Live Chat
Compare with Zoho Assist
Compare with Lynkos CRM
Compare with Salesmate
Compare with Oracle Service Cloud
Compare with SuiteCRM
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

Both CustomerICare and Inforobo were evaluated by a group of reliable SaaS experts who carried out a detailed examination of all important elements of each product. Their final score was prepared by means of unique SmartScore algorithm which gives a separate partial score to every factor like: main functionalities, customer support, mobile support, security, customer satisfaction as well as media presence. We realize useful features are not the only factor crucial to a business so we make an effort to pay attention to all facets of a product before giving it a final score.