Compare Infor CRM vs. CustomerICare

Choosing the most appropriate CRM Software for your company is complicated with a lot of features, choices, and offers to check. However, relying on our review directory will allow you to simplify the necessary steps by showing all major services in one location. As an illustration, you can match CustomerICare and Infor CRM for their functions and overall scores, in this case, 7.0 and 9.0, respectively. Furthermore, you can check which product has superior general user satisfaction rating: 85% (CustomerICare) and 99% (Infor CRM) to find out which one is better for your business. Don’t simply buy the software with the most attractive price, but the service that has the best value. People who are pressed for time or want a CRM Software advice from our team may want to take a look at these top choices for the current year: HubSpot CRM, Pipedrive, Freshdesk.
Product

Infor CRM

VS

CustomerICare

VS

Infor CRM screenshot CustomerICare screenshot
Pricing Page

Score

Our Score

9.0 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

99% ?

Customer Experience

85% ?

Pricing

Pricing

by quote

$22

Pricing Model

Pricing Model

Quote-based Monthly payment | Quote-based
Complete Review

Complete Review

Overview

Overview

Infor CRM is an award-winning, state-of-the-art technology platform that empowers you to maximize the value of your customer data.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Company Size

Company Size

Large Enterprises Small Business | Large Enterprises | Medium Business
Integrations

Integrations

Infor CRM offers standard open APIs & integration options.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Company Email

Company Email

innovate@infor.com sales@customericare.com
Pricing Page

Pricing Page

Learn more about Infor CRM pricing Learn more about CustomerICare pricing
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Features

Features

Infor CRM FEATURES

  • Access for everyone
  • No install mobile version
  • Embedded CRM inside Microsoft® Outlook® with Infor CRM Xbar for Outlook®
  • Standard open APIs & integration options
  • Seamless integration with back office systems via Infor ION®
  • Modern architecture with adaptable platform to meet unique company and customer needs

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Prominent Customers

Prominent Customers

Dunlop Aircraft Tyres, Hamworthy, ZyXEL, Meridian Bioscience, Harry Rosen Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Vendor's Address

Vendor's Address

641 Avenue of the Americas
New York, NY 10011
USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Languages Supported

Languages Supported

English English
Phone No.

Phone No.

1 800 260 2640 8943048148
Pricing Info

Pricing Info

Infor CRM pricing information is available only upon request. Contact the vendor directly to get a quote for your company.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Available Support

Available Support

Phone Live Support
Ticket Training
Phone Live Support
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Every time you pick a service that you think will work best for your business you shouldn’t simply limit yourself to what professionals have to say about it. Very often personal experience with the product may change, depending on specific goals and work processes. This is why in our reviews we also provide our User Satisfaction Rating for every software to give you a quick impression of how actual users of CustomerICare and Infor CRM evaluate their experience with the solution. Our algorithm is built around complex analysis of product mentions on other sites, social media and blogs, so you will receive a full and credible landscape of what other customers think about every service. In this case CustomerICare has a total satisfaction rating at 85% while for Infor CRM 99% of users claim they had an enjoyable experience with it.