Compare Infor CRM vs. CustomerICare

Today’s businesses require the most effective CRM Software product to remain competitive. On this page we help you with buying the best Bear in mind to opt for the application that best matches your top needs, not the software with a lot of features. Those of you who want to save some time or want a CRM Software suggestion from our experts may want to take a look at these top choices for the current year: Pipedrive, HubSpot CRM, Insightly.
Software

Infor CRM

VS

CustomerICare

VS

Infor CRM screenshot CustomerICare screenshot
Pricing Details

Our Score

Our Score

9.0 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

99% ?

Client Satisfaction

85% ?

Pricing

Pricing

by quote

$22

Pricing Model

Pricing Model

Quote-based Monthly payment | Quote-based
Detailed Review

Detailed Review

General Description

General Description

Infor CRM is an award-winning, state-of-the-art technology platform that empowers you to maximize the value of your customer data.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Languages Supported

Languages Supported

International International
Pricing Details

Pricing Details

Learn more about Infor CRM pricing Learn more about CustomerICare pricing
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Pricing Info

Pricing Info

Infor CRM pricing information is available only upon request. Contact the vendor directly to get a quote for your company.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Available Integrations

Available Integrations

Infor CRM offers standard open APIs & integration options.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Available Support

Available Support

Phone Live Support
Ticket Training
Phone Live Support
Contact Address

Contact Address

641 Avenue of the Americas
New York, NY 10011
USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Company Email

Company Email

innovate@infor.com sales@customericare.com
Customer Types

Customer Types

Large Enterprises Small Business | Large Enterprises | Medium Business
Popular Clients

Popular Clients

Dunlop Aircraft Tyres, Hamworthy, ZyXEL, Meridian Bioscience, Harry Rosen Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
List of Features

List of Features

Infor CRM FEATURES

  • Access for everyone
  • No install mobile version
  • Embedded CRM inside Microsoft® Outlook® with Infor CRM Xbar for Outlook®
  • Standard open APIs & integration options
  • Seamless integration with back office systems via Infor ION®
  • Modern architecture with adaptable platform to meet unique company and customer needs

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Contact No.

Contact No.

1 800 260 2640 8943048148
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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It may not always be sufficient to just compare CustomerICare and Infor CRM against each other. Although useful tools, pricing plans and customer reviews are all important and should be taken into account when making a final choice, you should also check out the recognition and awards won by every solution. Frequently a less dominant service may turn out to be an amazing choice that was distinguished with SaaS awards such as our Supreme Software Award which reveals that in spite of limited market presence it’s a worthy contender to the products that rule the market.