Compare Inbenta vs. CustomerICare

If you want a reliable Customer Support Software product for your company you should invest time and compare various options. It doesn’t have to be challenging, and can be as quick as matching their features in a table like the one below. You will also get a brief idea how each product functions. For example, on this page you can see CustomerICare’s overall score of 7.0 and compare it against Inbenta’s score of 8.4; or CustomerICare’s user satisfaction level at 85% versus Inbenta’s 100% satisfaction score. The comparison will allow you to spot the good and bad points of each application, and choose which one matches your requirements better. Aside from the robust features, the application which is simple and intuitive is always the better option. At this time, the most popular services in our Artificial Intelligence Software category are: Azure Machine Learning Studio, Cloud Machine Learning Engine, Salesforce Einstein.
Comparison

Inbenta

VS

CustomerICare

VS

Inbenta screenshot CustomerICare screenshot
Pricing Page

Total Score

Our Score

8.4 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

85% ?

Pricing

Pricing

by quote

$22

Pricing Type

Pricing Type

Quote-based Monthly payment | Quote-based
Full Review

Full Review

Product Info

Product Info

Inbenta is a global pioneer in a new class of enterprise semantic search technology that's aimed to dramatically improve the experience of online customers.
Guide your web visitors and nurture them to become leads and make more conversions.
Useful Links
Client Types

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Supported Integrations

Supported Integrations

Inbenta integrates with the following business systems and applications:

  • Zendesk
  • Salesforce Desk.com
  • Salesforce Service Cloud
  • Endeca
  • Skype
  • Facebook Messenger
  • Mobile
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Cost Details

Cost Details

Inbenta’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Popular Clients

Popular Clients

Multiplus SA, Xapo, GoAnimate Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Available Languages

Available Languages

English English
Types of Support

Types of Support

Phone
Ticket
Phone Live Support
Features

Features

Inbenta FEATURES

  • Self-Service
  • Analytics
  • Auto complete
  • Dynamic FAQs
  • Support Ticketing
  • Email Management
  • Auto Responses
  • Canned Responses
  • E-Commerce
  • Integrations
  • Chatbots

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Pricing Page

Pricing Page

Learn more about Inbenta pricing Learn more about CustomerICare pricing
Contact Address

Contact Address

777 Mariners Island Blvd. Suite #220
San Mateo, California
USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Contact Phone

Contact Phone

+1-408-213-8771 8943048148
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Vendor Email

Vendor Email

info@inbenta.com sales@customericare.com
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You shouldn’t expect only a wide set of useful tools and adjustable pricing plans from a credible Customer Support Software. Almost as significant as key features is a quality customer support. You want to guarantee that when you have any questions about CustomerICare or Inbenta, or you face some problems, or maybe you’ll need to ask for a specific update or feature useful to your team you can trust in a responsive and helpful customer support. Examine if options such as phone support, tickets or live chat are offered. It’s also a significant advantage if you are able to enjoy personal training or at least an FAQ you can use.