Compare Inbenta vs. CustomerICare

There are numerous Customer Support Software products available for businesses today. The best way to find out which app fits your needs best is to compare them side by side. For example, here you can assess CustomerICare and Inbenta for their overall score (7.0 vs. 8.6, respectively) or their user satisfaction rating (85% vs. 100%, respectively). You can even compare their capabilities and pricing conditions along with other helpful information below. When matching products make sure you compare their similar capabilities and mark their differences to obtain a clearer picture of both deals. Similarly, keep in mind to assess other issues including security, backup, intuitiveness, and customer support. We did our best to prepare reviews of all popular Customer Support Software products available on the market, but among all the ones we reviewed these three caught our special attention: Freshdesk, Samanage, LiveAgent.
Product

Inbenta

VS

CustomerICare

VS

Inbenta screenshot CustomerICare screenshot
Pricing Page

Total Score

Our Score

8.6 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

85% ?

Pricing

Pricing

by quote

$22

Pricing Model

Pricing Model

Quote-based Monthly payment | Quote-based
Full Review

Full Review

Product Info

Product Info

Inbenta is a global pioneer in a new class of enterprise semantic search technology that's aimed to dramatically improve the experience of online customers.
Guide your web visitors and nurture them to become leads and make more conversions.
Useful Links
Available Languages

Available Languages

USA, UK, Canada, International International
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Cost Details

Cost Details

Inbenta’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Company Email

Company Email

info@inbenta.com sales@customericare.com
Available Features

Available Features

Inbenta FEATURES

  • Self-Service
  • Analytics
  • Auto complete
  • Dynamic FAQs
  • Support Ticketing
  • Email Management
  • Auto Responses
  • Canned Responses
  • E-Commerce
  • Integrations
  • Chatbots

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Phone No.

Phone No.

+1-408-213-8771 8943048148
Popular Customers

Popular Customers

Multiplus SA, Xapo, GoAnimate Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Company's Address

Company's Address

777 Mariners Island Blvd. Suite #220
San Mateo, California
USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Available Integrations

Available Integrations

Inbenta integrates with the following business systems and applications:

  • Zendesk
  • Salesforce Desk.com
  • Salesforce Service Cloud
  • Endeca
  • Skype
  • Facebook Messenger
  • Mobile
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Pricing Page

Pricing Page

Learn more about Inbenta pricing Learn more about CustomerICare pricing
Types of Support

Types of Support

Phone
Ticket
Phone Live Support
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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It may not always be sufficient to simply compare CustomerICare and Inbenta with one another. Even though reliable tools, pricing and customer comments are all crucial and should be taken into account when making a final decision, you should also take a look at the recognition and awards claimed by every solution. Very often a less popular app may turn out to be an excellent choice that was distinguished with SaaS awards such as our Great User Experience Award which shows that in spite of lesser market popularity it’s a worthy contender to the services that rule the market.