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Compare Impel CRM vs. CustomerICare

Today’s companies require the best CRM Software product to continue to be competitive. On this page we help you with choosing the right software, by allowing you to evaluate CustomerICare and Impel CRM down to the very details of their individual features. You can even make use of our general scoring values, which rate the software general quality and performance. CustomerICare got a 7.0 score, while Impel CRM has a score of 7.3. Likewise, it is possible to compare their general user satisfaction rating: 85% (CustomerICare) against 100% (Impel CRM). Remember to select the software that best matches your most crucial issues, not the application with the higher number of features. People who are pressed for time or want a CRM Software suggestion from our team might want to investigate these top choices for the current year: HubSpot CRM, Freshsales, Freshdesk.
Comparison

Impel CRM

VS

CustomerICare

VS

Impel CRM screenshot CustomerICare screenshot
Pricing Page

Total Score

Our Score

7.3 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

85% ?

Price

Price

$20

$22

Pricing Type

Pricing Type

Monthly payment Monthly payment | Quote-based
Full Review

Full Review

General Info

General Info

Impel CRM is an integrated suite that enables users to focus on delivering services and solutions that satisfy their customers.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Languages Supported

Languages Supported

English, China, India English
Pricing Info

Pricing Info

Impel CRM offers two affordable plans that come with all the general features as well as other functionalities, including training, customer support, and platform functions. Users can also try Impel CRM for 15 days with no risk and no cost.

Corporate – $20/user/month

  • 5 web users (minimum)
  • 50MB per user

Enterprise – $35/user/month

  • 2 web users (minimum)
  • 100MB per user

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Available Integrations

Available Integrations

Impel CRM supports integrations with the following business systems and applications:

  • Tally.ERP9
  • Impel Touch

Impel CRM also offers custom integrations with its comprehensive SOAP APIs.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Available Support

Available Support

Phone Live Support
Training
Phone Live Support
Popular Customers

Popular Customers

Sunfire Technologies, Modi Tyres, Quickheal Technologies Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Pricing Page

Pricing Page

Learn more about Impel CRM pricing Learn more about CustomerICare pricing
Contact Phone

Contact Phone

+91 (96118) 10000 8943048148
Vendor Email

Vendor Email

support@impelops.com sales@customericare.com
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
List of Features

List of Features

Impel CRM FEATURES

  • Activity Planner
  • Advanced Reporting
  • All-in-One Sales Automation
  • Email Marketing
  • Expense Management
  • Customer Support across channels
  • E-coupon Management
  • Field Reporting via SMS
  • Integrated Email
  • Loyalty Management
  • Sales Order management
  • SMS Functions
  • Test Center
  • Rural Marketing
  • Inventory Management
  • JustDial Integration

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Contact Address

Contact Address

PK4 Software Technologies Pvt Ltd
203 Sri Sai Plaza
New BEL Road
Bangalore 560054
INDIA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Customer Types

Customer Types

Small Business | Freelancers Small Business | Large Enterprises | Medium Business
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Software Comparison

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you test different CRM Software products you shouldn’t only look at their features list and offered pricing packages. Pay attention to the fact that the app must be adjusted to your needs and team so the more flexible their offer the better. Check which platforms are supported by CustomerICare and Impel CRM and be certain you will get mobile support for whichever devices you use in your company. You should also find out which languages and geographies are supported, because this could be a deal breaker for many firms.