Compare IdeaScale vs. CustomerICare

Examining products to find the best CRM Software does not always have to be complicated. On our review platform, it is possible to match CustomerICare and IdeaScale and right away evaluate their unique elements. We allow you to check their functions, supported devices, support service, pricing, terms, and much more. You may also examine their overall score (7.0 for CustomerICare vs. 7.8 for IdeaScale) and overall customer satisfaction level (85% for CustomerICare vs. 97% for IdeaScale). Spend some time and examine your leading alternatives and determine which one is right for your company. Similarly, you have to consider the vendor’s background; can you count on them and will they still be around a few years from now? Right now, the most popular services in our CRM Software category are: HubSpot CRM, Freshdesk, Pipedrive.
Software

IdeaScale

VS

CustomerICare

VS

IdeaScale screenshot CustomerICare screenshot
Pricing Page

Total Score

Our Score

7.8 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

97% ?

Customer Experience

85% ?

Cost

Cost

$2,500

$22

Price Scheme

Price Scheme

Free | Annual Subscription Monthly payment | Quote-based
Detailed Review

Detailed Review

General Info

General Info

IdeaScale is an open innovation platform that uses crowdsourcing to help you find and develop the next big thing.
Guide your web visitors and nurture them to become leads and make more conversions.
Useful Links
Business Size

Business Size

Small Business | Large Enterprises Small Business | Large Enterprises | Medium Business
List of Features

List of Features

IdeaScale FEATURES

  • 1 Community
  • Logo Upload
  • Profanity Filter
  • Mobile Optimized
  • Custom Fields
  • Social Integration
  • Google Analytics
  • Innovation Widget
  • 99.5% Up-Time Guarantee
  • Resources & Training
  • Workflow Management
  • Idea Refinement
  • Evaluation Tool Set
  • SAML
  • Full API Access
  • Security/ SAS 70 Type II
  • Single Sign-On

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Pricing Page

Pricing Page

Learn more about IdeaScale pricing Learn more about CustomerICare pricing
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Popular Clients

Popular Clients

Bayada, City of Atlanta, Columbia University, EA, NBC. NASA Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Supported Integrations

Supported Integrations

IdeaScale integrates with:

  • Facebook
  • Sharepoint
  • LinkedIn
  • Twitter
  • Yammer
  • Wordpress
  • OneLogin
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Vendor Email

Vendor Email

sales@ideascale.com sales@customericare.com
Languages Supported

Languages Supported

English, China, India, Japan English
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone Live Support
Available Plans

Available Plans

Ideascale offers businesses the opportunity to explore ideas without going beyond their budget with these priced plans plus a free version.

Free

All the basic tools to jumpstart your tinkering process. Features include:

  • 5 Campaigns
  • Logo Upload
  • Profanity Filter
  • Mobile Optimized
  • Web Support

SMB – $2,500/year

Ideal for businesses with 500 employees or less.

  • 15 Campaigns
  • 10 Custom Fields
  • Social Integration
  • Public or Private Community
  • Read API Access

Enterprise & Special Plans – Contact for Pricing details

Enterprise package flaunts the best features for businesses that demand top-level customization, support, and security. Special plans are built purposefully for Governments and Education-focused organizations.

Both plans come with the following features:

  • Unlimited Campaigns
  • 20 Custom Fields
  • Dedicated Support & Training
  • Idea Refinement & Evaluation
  • Full API Access

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Contact No.

Contact No.

+1 (800) 549-9198 8943048148
Company's Address

Company's Address

1506 19th St. N.W. Suite 4, Washington, D.C. 20036 ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you compare different CRM Software products you shouldn’t simply look at their features list and available pricing packages. Consider that the service should be matching your requirements and business so the more flexible their offer the better. Explore which OSes are supported by CustomerICare and IdeaScale and make sure you will obtain mobile support for whichever devices you work on in your company. It may also be a good idea to find out which languages and geographies are supported, because this may be a key element for many firms.