Compare IdeaScale vs. CustomerICare

Comparing CustomerICare and IdeaScale, you can actually see which Customer Support Software product is the better option. This guarantees that your organization can get the most productive and efficient application. You can examine the specifics, including available tools, prices, plans offered by each vendor, offer stipulations, etc. We also let you evaluate their total scores to know which one seems to be better. CustomerICare has 7.0 points for overall quality and 85% rating for user satisfaction; while IdeaScale has 7.8 points for overall quality and 97% for user satisfaction. Likewise, you can also check which vendor is more reliable by sending an email request to both vendors and find out which company replies without delays. Users who want to save some time or want a Customer Support Software suggestion from our team might want to examine these top choices for the current year: Samanage, LiveAgent, Freshdesk.
Product

IdeaScale

VS

CustomerICare

VS

IdeaScale screenshot CustomerICare screenshot
Pricing Details

Total Score

Our Score

7.8 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

97% ?

Client Experience

85% ?

Price

Price

$2,500

$22

Pricing Type

Pricing Type

Free | Annual Subscription Monthly payment | Quote-based
Complete Review

Complete Review

Overview

Overview

IdeaScale is an open innovation platform that uses crowdsourcing to help you find and develop the next big thing.
Guide your web visitors and nurture them to become leads and make more conversions.
Useful Links
Contact Address

Contact Address

1506 19th St. N.W. Suite 4, Washington, D.C. 20036 ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Pricing Details

Pricing Details

Learn more about IdeaScale pricing Learn more about CustomerICare pricing
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Email Address

Email Address

sales@ideascale.com sales@customericare.com
Languages Supported

Languages Supported

USA, UK, Canada, China, India, Japan International
Pricing Plans

Pricing Plans

Ideascale offers businesses the opportunity to explore ideas without going beyond their budget with these priced plans plus a free version.

Free

All the basic tools to jumpstart your tinkering process. Features include:

  • 5 Campaigns
  • Logo Upload
  • Profanity Filter
  • Mobile Optimized
  • Web Support

SMB – $2,500/year

Ideal for businesses with 500 employees or less.

  • 15 Campaigns
  • 10 Custom Fields
  • Social Integration
  • Public or Private Community
  • Read API Access

Enterprise & Special Plans – Contact for Pricing details

Enterprise package flaunts the best features for businesses that demand top-level customization, support, and security. Special plans are built purposefully for Governments and Education-focused organizations.

Both plans come with the following features:

  • Unlimited Campaigns
  • 20 Custom Fields
  • Dedicated Support & Training
  • Idea Refinement & Evaluation
  • Full API Access

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Popular Customers

Popular Customers

Bayada, City of Atlanta, Columbia University, EA, NBC. NASA Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Contact Phone

Contact Phone

+1 (800) 549-9198 8943048148
Customer Types

Customer Types

Small Business | Large Enterprises Small Business | Large Enterprises | Medium Business
Available Integrations

Available Integrations

IdeaScale integrates with:

  • Facebook
  • Sharepoint
  • LinkedIn
  • Twitter
  • Yammer
  • Wordpress
  • OneLogin
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Available Features

Available Features

IdeaScale FEATURES

  • 1 Community
  • Logo Upload
  • Profanity Filter
  • Mobile Optimized
  • Custom Fields
  • Social Integration
  • Google Analytics
  • Innovation Widget
  • 99.5% Up-Time Guarantee
  • Resources & Training
  • Workflow Management
  • Idea Refinement
  • Evaluation Tool Set
  • SAML
  • Full API Access
  • Security/ SAS 70 Type II
  • Single Sign-On

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Support Types

Support Types

Phone Live Support
Ticket Training
Phone Live Support
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Please note that even though both CustomerICare and IdeaScale may have a top quality set of features every app might be designed for a different business size. If you are comparing features you may want to give some attention to a company type they are aimed at. Specific features may scale up effectively for huge enterprises but if you have a small or medium company it’s usually more sensible to refrain paying for customized functionalities that you might never have a chance to use.