Compare HP Service Anywhere vs. CustomerICare

Today’s firms want the most effective Help Desk Software product to stay competitive. On this page we help you with choosing the right product to opt for the application that best answers your top issues, not the software with the most robust features. In the event you need to quickly identify the top Help Desk Software according to our experts we suggest you try out these products: Freshdesk, LiveAgent, Samanage.
Software

HP Service Anywhere

VS

CustomerICare

VS

HP Service Anywhere screenshot CustomerICare screenshot
Pricing Details

Our Score

Our Score

8.1 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

97% ?

Client Experience

85% ?

Pricing

Pricing

by quote

$22

Pricing Type

Pricing Type

Quote-based Monthly payment | Quote-based
Detailed Review

Detailed Review

General Description

General Description

ITIL based SaaS service desk that brings together a broad range of ITSM capabilities, Big Data and social collaboration.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Languages

Languages

USA, UK, Canada, Germany, Japan International
Contact Phone

Contact Phone

+1 800 633-3600 8943048148
Pricing Details

Pricing Details

Learn more about HP Service Anywhere pricing Learn more about CustomerICare pricing
Devices Supported

Devices Supported

Windows
Android
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Available Integrations

Available Integrations

No information available.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Vendor Email

Vendor Email

sales@customericare.com
Available Support

Available Support

Phone Live Support
Ticket Training
Phone Live Support
Pricing Info

Pricing Info

Pricing information on HP Service Anywhere is available upon request. Users can try HP Service Anywhere for 30 days with no cost to see how this SaaS automated desk service can enhance their business IT service. The free trial version includes:

  • IT service desk that’s easy to use, administer, and configure
  • Data consolidated from all sources to solve and prevent user problems
  • Context-aware search that enables employees to help themselves
  • Powerful analytics to identify potential issues before they become problems
  • 30-day free trial with 10 concurrent users

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Popular Customers

Popular Customers

Industrias Peñoles, INFOTEC, Injazat Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Available Features

Available Features

HP Service Anywhere FEATURES

  • ITIL Service Desk
  • Big Data
  • Social IT Management
  • Agile Continuous Delivery
  • Easy to Use

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Contact Address

Contact Address

Hewlett-Packard Company
3000 Hanover Street
Palo Alto, CA
94304-1185
USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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Please keep in mind that even though both CustomerICare and HP Service Anywhere may have a reliable range of features every app could be designed for a different company size. If you are studying different apps you should give some attention to a business size they are catering to. Certain features might scale up well for big enterprises but if you have a small or mid-sized business it’s often better to refrain paying for advanced functionalities that you may never have a chance to use.