Compare HP Service Anywhere vs. CustomerICare

Getting the ideal Help Desk Software for your firm is key to growing your company’s effectiveness. In our platform, it's easy to examine a wide range of solutions to see which one is the proper software for your requirements. Here you can match CustomerICare vs. HP Service Anywhere and look at their overall scores (7.0 vs. 8.1, respectively) and user satisfaction rating (85% vs. 97%, respectively). Additionally, you can analyze the details of costs, conditions, plans, capabilities, tools, and more, and determine which software offers more benefits for your business. As a rule of thumb, select the software which helps you to change the features and pricing to address your sales growth or lack of it. As of now, the leading services in our Help Desk Software category are: Freshdesk, Samanage, Zendesk.
Compare

HP Service Anywhere

VS

CustomerICare

VS

HP Service Anywhere screenshot CustomerICare screenshot
Pricing Page

Total Score

Our Score

8.1 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

97% ?

Client Satisfaction

85% ?

Cost

Cost

by quote

$22

Pricing Model

Pricing Model

Quote-based Monthly payment | Quote-based
Full Review

Full Review

Overview

Overview

ITIL based SaaS service desk that brings together a broad range of ITSM capabilities, Big Data and social collaboration.
Guide your web visitors and nurture them to become leads and make more conversions.
Easy Links
Company Email

Company Email

sales@customericare.com
Integrations

Integrations

No information available.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Company's Address

Company's Address

Hewlett-Packard Company
3000 Hanover Street
Palo Alto, CA
94304-1185
USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Contact Phone

Contact Phone

+1 800 633-3600 8943048148
Pricing Page

Pricing Page

Learn more about HP Service Anywhere pricing Learn more about CustomerICare pricing
Pricing Plans

Pricing Plans

Pricing information on HP Service Anywhere is available upon request. Users can try HP Service Anywhere for 30 days with no cost to see how this SaaS automated desk service can enhance their business IT service. The free trial version includes:

  • IT service desk that’s easy to use, administer, and configure
  • Data consolidated from all sources to solve and prevent user problems
  • Context-aware search that enables employees to help themselves
  • Powerful analytics to identify potential issues before they become problems
  • 30-day free trial with 10 concurrent users

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
OS Supported

OS Supported

Windows
Android
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Languages Supported

Languages Supported

English, Germany, Japan English
List of Features

List of Features

HP Service Anywhere FEATURES

  • ITIL Service Desk
  • Big Data
  • Social IT Management
  • Agile Continuous Delivery
  • Easy to Use

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
Prominent Customers

Prominent Customers

Industrias Peñoles, INFOTEC, Injazat Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Every time you pick a app that you believe will work best for your business you shouldn’t just pay attention to what experts have to say about it. Very often individual experience with the solution may be different, depending on specific goals and needs. That’s the reason why in our reviews we also offer our User Satisfaction Rating for every product to give you a reliable impression of how actual users of CustomerICare and HP Service Anywhere estimate their contact with the software. Our system is built around complex analysis of product appearances on other sites, social media as well as blogs, so you are going to get a full and reliable overview of what other customers think about each solution. In this case CustomerICare has a total satisfaction rating at 85% while for HP Service Anywhere 97% of people claim they had a positive experience with it.