Compare Hitsteps vs. CustomerICare

Today’s corporations require the most effective Customer Support Software product to remain competitive. On this page we help you with buying the best product, by allowing you to evaluate CustomerICare and Hitsteps down to the very details of their individual modules. It's also possible to examine our total scoring values, which rate the software overall quality and performance. CustomerICare got a 7.0 score, while Hitsteps has a score of 8.0. Likewise, it is possible to compare their general user satisfaction rating: 85% (CustomerICare) against 100% (Hitsteps). Remember to opt for the software that best addresses your most urgent priorities, not the software with the higher number of features. Our team put a lot of effort to review all popular Business Intelligence Software solutions that you can find out there, but among them these three caught our special attention: Sisense, GoodData, Looker.
Product

Hitsteps

VS

CustomerICare

VS

Hitsteps screenshot CustomerICare screenshot
Pricing Details

Score

Our Score

8.0 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

85% ?

Cost

Cost

$4.99

$22

Pricing Type

Pricing Type

Free | Monthly payment Monthly payment | Quote-based
Complete Review

Complete Review

General Description

General Description

A powerful real time visitor management and live chat service that allows you to monitor visitors stream and follow each visitors pageviews to know more about them.
Guide your web visitors and nurture them to become leads and make more conversions.
Useful Links
Available Plans

Available Plans

Hitsteps Web Analytics offers a basic free package, and severalSMB and enterprice pricing plans for advanced users. Check the details and choose your plan:

Free

  • Below 2k/mo Pageviews
  • 1 Site
  • 14 Days Detailed Data History

Starter – $4.99/month

  • Below 10k/mo Pageviews
  • 2 Sites
  • 30 Days Detailed History
  • HTTPS Websites tracking
  • 2 Triggers
  • 1 Chat Agent/User

Basic – $9.99/month

  • Below 50k/mo Pageviews
  • 5 Sites
  • 60 Days Detailed Data History
  • HTTPS Websites tracking
  • 3 Users/Agents
  • 3 Campaigns and Goals
  • 5 Triggers
  • 2,000 Heatmap Daily Clicks
  • 7 Heatmap Archive

Pro – $21.99/month

  • Below 500k/mo Pageviews
  • 30 Sites
  • Unlimited Detailed Data History
  • HTTPS Websites tracking
  • 22 Campaigns and Goals
  • 20 triggers
  • 10 Users/Agents
  • 6,000 Heatmap Daily Clicks
  • 30 Heatmap Archive

Ultimate – $49.99/month

  • Below 1M/mo Pageviews
  • 100 Sites
  • Unlimited Detailed Data History
  • HTTPS Websites tracking
  • 50 Campaigns and Goals
  • 45 Triggers
  • 15 Users/Agents
  • 9,000 Heatmap Daily Clocks
  • Unlimited Heatmap Archive

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Company's Address

Company's Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Available Languages

Available Languages

USA, UK, Canada, International, Germany, Spain, France International
Available Devices

Available Devices

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Available Integrations

Available Integrations

Hitsteps integrates with the following business systems and applications:

  • HTML
  • WordPress
  • Joomla
  • Drupal
  • Shopify
  • Prestashop
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Pricing Details

Pricing Details

Learn more about Hitsteps pricing Learn more about CustomerICare pricing
Contact Email

Contact Email

sales@customericare.com
Company Size

Company Size

Small Business | Freelancers Small Business | Large Enterprises | Medium Business
Available Features

Available Features

Hitsteps FEATURES

  • Live Dashboard
  • Page Analysis
  • Download Reports
  • Heat Maps
  • Detailed Information
  • White Label
  • In Depth Sources
  • Cross Device Users
  • Entry/Exit Page Reporting
  • WordPress Email Integration
  • Browsers Used
  • Email Reporting
  • Recent Visitors
  • Multiple Site and User Engagement
  • Top Referrals
  • Live Support With Visitors
  • Keyword Analytics
  • Recent Searches
  • Download & External Link Tracking
  • Profile Visualizing
  • Country Tracking
  • Live Map
  • iPhone, iPad & Android Support
  • Invisible Counters
  • HTTPS Tracking

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Types of Support

Types of Support

Live Support
Phone Live Support
Phone No.

Phone No.

8943048148
Prominent Customers

Prominent Customers

Market Twister, Zethus, Preferred Traffic Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Almost as essential as functionalities and user support responsiveness are pricing options given by CustomerICare and Hitsteps. While pricing should not be the sole factor it’s definitely a key thing to consider. You should count on a flexible pricing plan that can be adjusted to your business size and easily scaled up when your company grows. Make sure you don’t select plans that have advanced tools that you won’t use and always try to contact with the vendor directly because big companies can frequently benefit from more affordable prices. You should also check out a free trial or demo of every solution to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t ask you to invest any money and gives you a solid overview of what it feels like to work with CustomerICare and Hitsteps.