Compare Hitsteps vs. CustomerICare

If you’re having a hard time selecting the best Customer Support Software product for your needs, we suggest that you compare the available software and see which solution offers more advantages. For example, here you can assess CustomerICare (overall score: 7.0; user rating: 85%) vs. Hitsteps (overall score: 8.0; user rating: 100%) for their overall performance. It's also possible to see which one provides more tools that you need or which has more flexible pricing plans for your current budget. Working with a clear table to evaluate their features will significantly increase the possibility of getting the best product for your company. Take a closer look at other factors of the software like intuitiveness, adaptability, scalability, and pricing options. Those of you who are pressed for time or want a Business Intelligence Software recommendation from our experts might want to take a look at these top choices for this year: Sisense, GoodData, Looker.
Software

Hitsteps

VS

CustomerICare

VS

Hitsteps screenshot CustomerICare screenshot
Pricing Details

Score

Our Score

8.0 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

85% ?

Price

Price

$4.99

$22

Price Scheme

Price Scheme

Free | Monthly payment Monthly payment | Quote-based
Full Review

Full Review

General Description

General Description

A powerful real time visitor management and live chat service that allows you to monitor visitors stream and follow each visitors pageviews to know more about them.
Guide your web visitors and nurture them to become leads and make more conversions.
Useful Links
Pricing Info

Pricing Info

Hitsteps Web Analytics offers a basic free package, and severalSMB and enterprice pricing plans for advanced users. Check the details and choose your plan:

Free

  • Below 2k/mo Pageviews
  • 1 Site
  • 14 Days Detailed Data History

Starter – $4.99/month

  • Below 10k/mo Pageviews
  • 2 Sites
  • 30 Days Detailed History
  • HTTPS Websites tracking
  • 2 Triggers
  • 1 Chat Agent/User

Basic – $9.99/month

  • Below 50k/mo Pageviews
  • 5 Sites
  • 60 Days Detailed Data History
  • HTTPS Websites tracking
  • 3 Users/Agents
  • 3 Campaigns and Goals
  • 5 Triggers
  • 2,000 Heatmap Daily Clicks
  • 7 Heatmap Archive

Pro – $21.99/month

  • Below 500k/mo Pageviews
  • 30 Sites
  • Unlimited Detailed Data History
  • HTTPS Websites tracking
  • 22 Campaigns and Goals
  • 20 triggers
  • 10 Users/Agents
  • 6,000 Heatmap Daily Clicks
  • 30 Heatmap Archive

Ultimate – $49.99/month

  • Below 1M/mo Pageviews
  • 100 Sites
  • Unlimited Detailed Data History
  • HTTPS Websites tracking
  • 50 Campaigns and Goals
  • 45 Triggers
  • 15 Users/Agents
  • 9,000 Heatmap Daily Clocks
  • Unlimited Heatmap Archive

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Pricing Details

Pricing Details

Learn more about Hitsteps pricing Learn more about CustomerICare pricing
Contact Email

Contact Email

sales@customericare.com
Devices Supported

Devices Supported

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Types of Support

Types of Support

Live Support
Phone Live Support
Available Features

Available Features

Hitsteps FEATURES

  • Live Dashboard
  • Page Analysis
  • Download Reports
  • Heat Maps
  • Detailed Information
  • White Label
  • In Depth Sources
  • Cross Device Users
  • Entry/Exit Page Reporting
  • WordPress Email Integration
  • Browsers Used
  • Email Reporting
  • Recent Visitors
  • Multiple Site and User Engagement
  • Top Referrals
  • Live Support With Visitors
  • Keyword Analytics
  • Recent Searches
  • Download & External Link Tracking
  • Profile Visualizing
  • Country Tracking
  • Live Map
  • iPhone, iPad & Android Support
  • Invisible Counters
  • HTTPS Tracking

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Company's Address

Company's Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Business Size

Business Size

Small Business | Freelancers Small Business | Large Enterprises | Medium Business
Popular Clients

Popular Clients

Market Twister, Zethus, Preferred Traffic Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Integrations

Integrations

Hitsteps integrates with the following business systems and applications:

  • HTML
  • WordPress
  • Joomla
  • Drupal
  • Shopify
  • Prestashop
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Phone No.

Phone No.

8943048148
Languages

Languages

English, Germany, Spain, France English
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Almost as crucial as features and client support level are pricing options offered by CustomerICare and Hitsteps. While pricing should not be the sole element it’s without a doubt a significant thing to think about. You should look for a flexible pricing plan that can be adjusted to your business size and painlessly scaled up when your team develops. Make sure you don’t opt for pricing plans that include advanced functionalities that you won’t find a use for and always try to contact with the vendor directly as big companies can usually benefit from discounts. You should also check out a free trial or demo of each solution to spend at least some time on actual work with the system. It’s a useful experience that doesn’t require you to invest any money and offers a reliable overview of what it feels like to work with CustomerICare and Hitsteps.