Compare Hitsteps vs. CustomerICare

With various functions, pricing, terms, and more to compare, determining the best Customer Support Software for your organization is hard. But by working with our system, it's easy to match the functions of CustomerICare and Hitsteps as well as their general score, respectively as: 7.0 and 8.0 for overall score and 85% and 100% for user satisfaction. You can also compare them feature by feature and find out which software is a better fit for your company. Don’t forget to use a trial version first prior to opting in for a plan to experience how the software works in real scenarios. In the event you have to quickly locate the best Customer Support Software according to our experts we suggest you check out the following services: LiveAgent, Freshdesk, Samanage.
Product

Hitsteps

VS

CustomerICare

VS

Hitsteps screenshot CustomerICare screenshot
Pricing Page

Total Score

Our Score

8.0 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

85% ?

Cost

Cost

$4.99

$22

Price Scheme

Price Scheme

Free | Monthly payment Monthly payment | Quote-based
Detailed Review

Detailed Review

Product Info

Product Info

A powerful real time visitor management and live chat service that allows you to monitor visitors stream and follow each visitors pageviews to know more about them.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Available Plans

Available Plans

Hitsteps Web Analytics offers a basic free package, and severalSMB and enterprice pricing plans for advanced users. Check the details and choose your plan:

Free

  • Below 2k/mo Pageviews
  • 1 Site
  • 14 Days Detailed Data History

Starter – $4.99/month

  • Below 10k/mo Pageviews
  • 2 Sites
  • 30 Days Detailed History
  • HTTPS Websites tracking
  • 2 Triggers
  • 1 Chat Agent/User

Basic – $9.99/month

  • Below 50k/mo Pageviews
  • 5 Sites
  • 60 Days Detailed Data History
  • HTTPS Websites tracking
  • 3 Users/Agents
  • 3 Campaigns and Goals
  • 5 Triggers
  • 2,000 Heatmap Daily Clicks
  • 7 Heatmap Archive

Pro – $21.99/month

  • Below 500k/mo Pageviews
  • 30 Sites
  • Unlimited Detailed Data History
  • HTTPS Websites tracking
  • 22 Campaigns and Goals
  • 20 triggers
  • 10 Users/Agents
  • 6,000 Heatmap Daily Clicks
  • 30 Heatmap Archive

Ultimate – $49.99/month

  • Below 1M/mo Pageviews
  • 100 Sites
  • Unlimited Detailed Data History
  • HTTPS Websites tracking
  • 50 Campaigns and Goals
  • 45 Triggers
  • 15 Users/Agents
  • 9,000 Heatmap Daily Clocks
  • Unlimited Heatmap Archive

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Contact Address

Contact Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Phone No.

Phone No.

8943048148
Devices Supported

Devices Supported

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Prominent Customers

Prominent Customers

Market Twister, Zethus, Preferred Traffic Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Company Size

Company Size

Small Business | Freelancers Small Business | Large Enterprises | Medium Business
Pricing Page

Pricing Page

Learn more about Hitsteps pricing Learn more about CustomerICare pricing
Integrations

Integrations

Hitsteps integrates with the following business systems and applications:

  • HTML
  • WordPress
  • Joomla
  • Drupal
  • Shopify
  • Prestashop
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
List of Features

List of Features

Hitsteps FEATURES

  • Live Dashboard
  • Page Analysis
  • Download Reports
  • Heat Maps
  • Detailed Information
  • White Label
  • In Depth Sources
  • Cross Device Users
  • Entry/Exit Page Reporting
  • WordPress Email Integration
  • Browsers Used
  • Email Reporting
  • Recent Visitors
  • Multiple Site and User Engagement
  • Top Referrals
  • Live Support With Visitors
  • Keyword Analytics
  • Recent Searches
  • Download & External Link Tracking
  • Profile Visualizing
  • Country Tracking
  • Live Map
  • iPhone, iPad & Android Support
  • Invisible Counters
  • HTTPS Tracking

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Vendor Email

Vendor Email

sales@customericare.com
Types of Support

Types of Support

Live Support
Phone Live Support
Languages Supported

Languages Supported

USA, UK, Canada, International, Germany, Spain, France International
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You shouldn’t count on only a broad range of useful tools and scalable pricing from a popular Customer Support Software. Almost as important as core features is a quality customer support. You want to guarantee that when you have any questions about CustomerICare or Hitsteps, or you struggle with some problems, or perhaps you’ll want to ask for a certain revision or feature useful to your company you can rely on a responsive and helpful customer support. Check out whether options such as phone support, tickets or live chat are provided. Additionally, it’s a significant advantage if you can profit from individual training or at least a knowledge base you can use.