Compare HipChat vs. CustomerICare

You can use our scoring system to help you get a general idea which Customer Support Software product is more suitable for your business. For overall product quality, CustomerICare earned 7.0 points, while HipChat gained 8.8 points. At the same time, for user satisfaction, CustomerICare scored 85%, while HipChat scored 90%. Details about their functions, tools, supported platforms, customer service, etc. are provided below to give you a more correct comparison. Don’t forget to get only the features that you need so you don’t waste money for features that are unnecessary. We know that not all people have the time to examine a large number of various services, so we came up with a list of suggestions that you may find useful. Our top selections for the Collaboration Software category are: Wrike, Asana, dapulse.
Software

HipChat

VS

CustomerICare

VS

HipChat screenshot CustomerICare screenshot
Pricing Page

Score

Our Score

8.6 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

90% ?

Client Experience

85% ?

Cost

Cost

$2

$22

Price Scheme

Price Scheme

Monthly payment Monthly payment | Quote-based
Detailed Review

Detailed Review

General Info

General Info

HipChat is a communications platform designed specifically for business team chatting.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Pricing Info

Pricing Info

HipChat offers a free edition and a subscription plan priced at a very low rate. Users who want to test drive HipChat may want opt for a 30-day free trial period with no credit card required.

HipChat Basic – Free

  • Mac, Windows, iOS, and Android
  • Group chat and IM
  • Guest access
  • Unlimited integrations
  • 5GB File Storage

HipChat Plus – $2/user/month

All HipChat Basic features plus:

  • 1-to-1 voice and video calling
  • 1-to-1 screen sharing
  • History retention controls
  • Unlimited File Storage
  • Unlimited Searchable Message History

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Prominent Clients

Prominent Clients

Expedia, Netflix, Dropbox, Salesforce Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Business Size

Business Size

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Vendor's Address

Vendor's Address

Level 6, 341 George St
Sydney, NSW, 2000, Australia
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Languages

Languages

USA, UK, Canada, China, India International
Phone Number

Phone Number

+61 2 9262 1443 8943048148
Customer Support

Customer Support

Phone
Ticket Training
Phone Live Support
Supported Integrations

Supported Integrations

HipChat supports integrations with the following business systems and applications:

  • Aha!
  • Airbrake
  • Alias
  • AnsswerHub
  • Appear.in
  • Asana
  • Axosoft SocialConnect
  • Bamboo
  • Bitbucket
  • Biztera
  • Blossom
  • Bonusly
  • Boundary
  • Bugsnag
  • Capistrano
  • CircleCI
  • Close.io
  • Codeship
  • Confluence
  • Crashlytics
  • Datadog
  • Desk.com
  • DoneDone
  • Enchant
  • Envoy Visitor Registration
  • Exceptional
  • Fastlane
  • Freshdesk
  • Geek Advent
  • Github
  • GoToMeeting
  • Google Cloud Platform
  • Google Drive
  • Google Hangouts
  • Gyazo
  • Help Scout
  • Helpmonks
  • Heroku
  • HeyUpdate
  • HipGif
  • hpmob
  • Honeybadger
  • Instawell
  • Intercom
  • JIRA
  • Jenkins
  • Librato
  • Loggly
  • MailChimo
  • Munin
  • Netuitive
  • taskblitz
  • ZeroCater
  • ZenDesk
  • Zapier
  • Wunderlist
  • WorkingOn
  • WordPress
  • Woopra
  • VictorOps
  • UserVoice
  • Twitter
  • Trello
  • Travis CI
  • teamCity
  • Telzio
  • StatusPage.io
  • Status Hero
  • Screenhero Slash Command
  • Server Density
  • Runscope
  • Redmine
  • Reamaze
  • Raygun
  • Quote of The Day
  • Pivotal Tracker
  • Pingboard
  • Pingdom
  • PagerDuty
  • Panopta
  • Opsmatic
  • Opsview
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Email Address

Email Address

sales@atlassian.com sales@customericare.com
Pricing Page

Pricing Page

Learn more about HipChat pricing Learn more about CustomerICare pricing
List of Features

List of Features

HipChat FEATURES

  • Easy Screen Sharing
  • Secure Guest Access
  • 256-bit SSL encryption Security
  • Drag and Drop File Sharing
  • Unlimited Chatrooms
  • Full Customization
  • Fully Searchable
  • Synchronization Access Devices and App
  • Searchable History

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You should pay attention to the fact that while both CustomerICare and HipChat may have an excellent range of features every software could be created for a different business size. If you are studying different apps you may want to give some attention to a business type they are catering to. Some elements might scale up effectively for big enterprises but if you have a small or mid-sized business it’s frequently better to stay away from paying for advanced features that you might never have a chance to use.