Compare HipChat vs. CustomerICare

Finding the ideal Customer Support Software for your business is crucial to growing your company’s efficiency. In our platform, it's easy to review different solutions to see which one is the proper software for your requirements. Here you can match CustomerICare vs. HipChat and look at their overall scores (7.0 vs. 8.6, respectively) and user satisfaction rating (85% vs. 90%, respectively). You can also study the details of rates, terms, plans, functions, tools, and more, and determine which software offers more advantages for your business. As a rule of thumb, choose the software which helps you to scale the features and pricing to complement your sales growth or lack of it. Those of you who don't have much time or want a Collaboration Software recommendation from our team might want to take a look at these top choices for this year: Asana, Wrike, dapulse.





HipChat screenshot CustomerICare screenshot
Pricing Details


Our Score

8.6 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

90% ?

Client Satisfaction

85% ?





Price Scheme

Price Scheme

Monthly payment Monthly payment | Quote-based
Detailed Review

Detailed Review



HipChat is a communications platform designed specifically for business team chatting.
Guide your web visitors and nurture them to become leads and make more conversions.
Easy Links


HipChat supports integrations with the following business systems and applications:

  • Aha!
  • Airbrake
  • Alias
  • AnsswerHub
  • Asana
  • Axosoft SocialConnect
  • Bamboo
  • Bitbucket
  • Biztera
  • Blossom
  • Bonusly
  • Boundary
  • Bugsnag
  • Capistrano
  • CircleCI
  • Codeship
  • Confluence
  • Crashlytics
  • Datadog
  • DoneDone
  • Enchant
  • Envoy Visitor Registration
  • Exceptional
  • Fastlane
  • Freshdesk
  • Geek Advent
  • Github
  • GoToMeeting
  • Google Cloud Platform
  • Google Drive
  • Google Hangouts
  • Gyazo
  • Help Scout
  • Helpmonks
  • Heroku
  • HeyUpdate
  • HipGif
  • hpmob
  • Honeybadger
  • Instawell
  • Intercom
  • JIRA
  • Jenkins
  • Librato
  • Loggly
  • MailChimo
  • Munin
  • Netuitive
  • taskblitz
  • ZeroCater
  • ZenDesk
  • Zapier
  • Wunderlist
  • WorkingOn
  • WordPress
  • Woopra
  • VictorOps
  • UserVoice
  • Twitter
  • Trello
  • Travis CI
  • teamCity
  • Telzio
  • Status Hero
  • Screenhero Slash Command
  • Server Density
  • Runscope
  • Redmine
  • Reamaze
  • Raygun
  • Quote of The Day
  • Pivotal Tracker
  • Pingboard
  • Pingdom
  • PagerDuty
  • Panopta
  • Opsmatic
  • Opsview
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Popular Clients

Popular Clients

Expedia, Netflix, Dropbox, Salesforce Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Types of Customers

Types of Customers

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Pricing Details

Pricing Details

Learn more about HipChat pricing Learn more about CustomerICare pricing
Vendor's Address

Vendor's Address

Level 6, 341 George St
Sydney, NSW, 2000, Australia
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Support Types

Support Types

Ticket Training
Phone Live Support
Company Email

Company Email
Phone Number

Phone Number

+61 2 9262 1443 8943048148
List of Features

List of Features


  • Easy Screen Sharing
  • Secure Guest Access
  • 256-bit SSL encryption Security
  • Drag and Drop File Sharing
  • Unlimited Chatrooms
  • Full Customization
  • Fully Searchable
  • Synchronization Access Devices and App
  • Searchable History

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Pricing Info

Pricing Info

HipChat offers a free edition and a subscription plan priced at a very low rate. Users who want to test drive HipChat may want opt for a 30-day free trial period with no credit card required.

HipChat Basic – Free

  • Mac, Windows, iOS, and Android
  • Group chat and IM
  • Guest access
  • Unlimited integrations
  • 5GB File Storage

HipChat Plus – $2/user/month

All HipChat Basic features plus:

  • 1-to-1 voice and video calling
  • 1-to-1 screen sharing
  • History retention controls
  • Unlimited File Storage
  • Unlimited Searchable Message History

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests


English, China, India English
Devices Supported

Devices Supported

Product Comparisons

Product Comparisons

Compare with Kayako
Compare with Jostle
Compare with Serena Service Manager
Compare with VeryConnect
Compare with uContact
Compare with Sherlayer
Compare with Project Bubble
Compare with Creative Social Intranet
Compare with Hallwaze
Compare with Abhisi
Compare with Helprace
Compare with Geckoboard
Compare with Teamleader
Compare with GoToAssist
Compare with Barefoot Agent
Compare with Salesformics
Compare with Dimelo Digital
Compare with Magentrix
Compare with Corvisa Contact Center
Compare with Wantoo
Popular Alternatives

Popular Alternatives



Page last modified

If you compare various Customer Support Software apps you shouldn’t simply explore their features list and offered pricing packages. Pay attention to the fact that the product must be meeting your requirements and business so the more flexible their offer the better. Find our which OSes are supported by CustomerICare and HipChat and be certain you will get mobile support for whichever devices you work on in your company. It may also be a good idea to examine which languages and countries are supported, as this might be a deal breaker for many businesses.