Compare Gro CRM vs. CustomerICare

If you need a reliable CRM Software product for your company you need to take time to evaluate a wide range of solutions. It doesn’t have to be complicated, and can be as simple as matching their functionalities in a table like the one below. You will also get a quick idea how each product functions. For example, on this page you can check CustomerICare’s overall score of 7.0 and compare it against Gro CRM’s score of 8.0; or CustomerICare’s user satisfaction level at 85% versus Gro CRM’s 100% satisfaction score. The contrast will help you identify the strengths and weaknesses of each application, and make up your mind on which one fits you requirements better. Beyond the main features, the application which is simple and intuitive is always the better product. Users who want to save some time or would like to get a CRM Software advice from our team might want to take a look at these top choices for this year: Zendesk, Freshdesk, HubSpot CRM.
Compare

Gro CRM

VS

CustomerICare

VS

Gro CRM screenshot CustomerICare screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

85% ?

Price

Price

$14.99

$22

Price Scheme

Price Scheme

Monthly payment | Annual Subscription Monthly payment | Quote-based
Full Review

Full Review

General Info

General Info

Gro CRM is a customer relationship management solution created for small businesses and is built to work exclusively with Mac and iOS devices.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
List of Features

List of Features

Gro CRM FEATURES

  • Sales Dashboard
  • Contacts and Customer Relationship Management
  • Opportunity and Deal Management
  • Task Management
  • Call Queue Managment
  • Calendar Events
  • File and Document Management
  • Email Intelligence and Integration
  • Status Board Analytics
  • Metrics and History Reporting
  • Sales Reporting and Analytics
  • Inventory Management
  • Invoicing and Quotes
  • Purchase Order Management
  • Payment Processing
  • Receipt and Expense Tracking

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Languages Supported

Languages Supported

English English
Support Types

Support Types

Phone Live Support
Ticket Training
Phone Live Support
Cost Details

Cost Details

Gro CRM offers three CRM plans for users to choose from. Give the details a look, and select the best plan for your company:

 

Gro CRM Solo: $14.99 (Annualy or monthly)

  • Contatcs and accounts
  • Deals
  • Task management
  • Documents management
  • Calendar
  • Tags
  • Notifications
  • Email integration

Gro CRM Basic: $24.99 (Annualy or monthly)

  • All Solo features
  • Inventory management
  • Order management
  • Quotes and invoices
  • Reports
  • Data exports

Gro CRM Pro: $49.99 (Annualy or monthly)

  • All Basic features
  • Role based permissions
  • Call center management
  • Expenses and receipt tracking
  • Geo location – Maps & Directions
  • Status & Scoring

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Email Address

Email Address

sales@grocrm.com sales@customericare.com
OS Supported

OS Supported

iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Integrations

Integrations

Gro CRM integrates with the following business systems and applications:

  • Apple iCloud Drive
  • Apple Maps
  • Integrated Phone, Messaging, and FaceTime
  • Apple Pencil
  • Apple Smart Keyboard
  • WordPress
  •  Stripe
  • Gro CRM REST API
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Company Size

Company Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Company's Address

Company's Address

101 California St., Suite 2710
San Francisco, California 94111
USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Contact No.

Contact No.

+1-628-333-9160 8943048148
Pricing Details

Pricing Details

Learn more about Gro CRM pricing Learn more about CustomerICare pricing
Popular Clients

Popular Clients

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Software Comparison

Software Comparison

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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The apps examined on this page are only a small part of our full CRM Software category and you should remember that there may be more reliable services available. If you want to guarantee you make the wisest choice for your team we definitely urge you to compare more solutions first. You may also want to study our top 10 CRM Software ranking to see which products are currently the best ones and leaders in the market.