Compare GrexIt vs. CustomerICare

If you need to have a quick way to find out which Customer Support Software product is better, our exclusive method gives CustomerICare a score of 7.0 and GrexIt a score of 7.4 for general quality and performance. In addition, CustomerICare is rated at 85%, while GrexIt is rated 97% for their user satisfaction level. You can also review their product details, including features, tools, options, plans, pricing, and many more. Check whether the solution lets you to customize a few of its processes to ensure it fits your own business workflows. In case you you need to quickly find the top Customer Support Software according to our experts we recommend you try out these solutions: Samanage, Zendesk, Freshdesk.
Compare

GrexIt

VS

CustomerICare

VS

GrexIt screenshot CustomerICare screenshot
Pricing Details

Score

Our Score

7.4 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

97% ?

Client Experience

85% ?

Price

Price

$5

$22

Pricing Model

Pricing Model

Monthly payment | Annual Subscription Monthly payment | Quote-based
Detailed Review

Detailed Review

General Info

General Info

GrexIt offers an easy way to handle lead emails & customer support. It lets you to share your Gmail labels, making it simple to delegate and track emails.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Prominent Clients

Prominent Clients

Brandeis University, Ronin Corporation, Pinterest Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Contact Email

Contact Email

support@grexit.com sales@customericare.com
Pricing Details

Pricing Details

Learn more about GrexIt pricing Learn more about CustomerICare pricing
Vendor's Address

Vendor's Address

GrexIt Inc., Stanford Financial Square, 2600 El Camino Real, Suite 403, Palo Alto, CA 94306 - USA ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Pricing Plans

Pricing Plans

GrexIt offers a 14-day free trial and four plans. The rates mentioned below are for annual subscription which offers savings of 15%.

Free

  • 3 users
  • 3 shared labels
  • 10 shared notes/day
  • Share up to 50 emails/day

Starter: $5/user/month

  • Minimum 5 users
  • 50 shared labels
  • 100 shared notes/day
  • Share up to 1000 emails/day

Plus: $9/user/month

  • Minimum 5 users
  • 200 shared labels
  • 250 shared notes/day
  • Share up to 3000 emails/day

Enterprise: $12/user/month

  • Minimum 25 users
  • 500 shared labels
  • 1000 shared notes/day
  • Share up to 10,000 emails/day

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Types of Clients

Types of Clients

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
List of Features

List of Features

GrexIt FEATURES

  • Assign tasks by adding labels to emails
  • Easily filter your inbox to see who is doing what
  • New task notifications in email
  • Shared email archive
  • Shared Gmail labels
  • Shared notes in Gmail
  • Tight Gmail and Google Apps integration

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Available Support

Available Support

Phone Live Support
Ticket Training
Phone Live Support
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Contact No.

Contact No.

8943048148
Languages Supported

Languages Supported

English English
Integrations

Integrations

  • Tight Google Apps and Gmail integration
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Please pay attention to the fact that while both CustomerICare and GrexIt may offer an excellent array of features each service could be created for a different company size. If you are studying different apps you should focus on a business type they are aimed at. Some features may scale up efficiently for large enterprises but if you own a small or mid-sized company it’s frequently better to refrain paying for customized functionalities that you might never use.