Compare GrexIt vs. CustomerICare

When you compare CustomerICare and GrexIt, it is possible to see which Customer Support Software product is the more effective alternative. This ensures that your company can get the most productive and effective program. You can examine the details, for example available tools, pricing, plans offered by each vendor, offer terms, and many more We also let you check their all round scores to know which one appears to be more beneficial for your firm. CustomerICare has 7.0 points for overall quality and 85% rating for user satisfaction; while GrexIt has 7.4 points for overall quality and 97% for user satisfaction. Likewise, you can also assess which software company is more credible by sending an email inquiry to both and see which one replies faster. Right now, the best products in our Customer Support Software category are: LiveAgent, Freshdesk, Samanage.
Product

GrexIt

VS

CustomerICare

VS

GrexIt screenshot CustomerICare screenshot
Pricing Details

Score

Our Score

7.4 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

97% ?

Customer Experience

85% ?

Price

Price

$5

$22

Pricing Model

Pricing Model

Monthly payment | Annual Subscription Monthly payment | Quote-based
Full Review

Full Review

General Description

General Description

GrexIt offers an easy way to handle lead emails & customer support. It lets you to share your Gmail labels, making it simple to delegate and track emails.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Available Features

Available Features

GrexIt FEATURES

  • Assign tasks by adding labels to emails
  • Easily filter your inbox to see who is doing what
  • New task notifications in email
  • Shared email archive
  • Shared Gmail labels
  • Shared notes in Gmail
  • Tight Gmail and Google Apps integration

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Email Address

Email Address

support@grexit.com sales@customericare.com
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Prominent Customers

Prominent Customers

Brandeis University, Ronin Corporation, Pinterest Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Company's Address

Company's Address

GrexIt Inc., Stanford Financial Square, 2600 El Camino Real, Suite 403, Palo Alto, CA 94306 - USA ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Phone No.

Phone No.

8943048148
Types of Clients

Types of Clients

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Integrations

Integrations

  • Tight Google Apps and Gmail integration
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Pricing Details

Pricing Details

Learn more about GrexIt pricing Learn more about CustomerICare pricing
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
Available Plans

Available Plans

GrexIt offers a 14-day free trial and four plans. The rates mentioned below are for annual subscription which offers savings of 15%.

Free

  • 3 users
  • 3 shared labels
  • 10 shared notes/day
  • Share up to 50 emails/day

Starter: $5/user/month

  • Minimum 5 users
  • 50 shared labels
  • 100 shared notes/day
  • Share up to 1000 emails/day

Plus: $9/user/month

  • Minimum 5 users
  • 200 shared labels
  • 250 shared notes/day
  • Share up to 3000 emails/day

Enterprise: $12/user/month

  • Minimum 25 users
  • 500 shared labels
  • 1000 shared notes/day
  • Share up to 10,000 emails/day

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Languages Supported

Languages Supported

USA, UK, Canada, China, Germany, India, Japan International
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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It may not always be enough to just compare CustomerICare and GrexIt with one another. Although useful features, cost and user comments are all important and should be included when making a final decision, you should also take a look at the recognition and awards won by each app. Frequently a less popular product may turn out to be an amazing choice that was a winner of many industry awards such as our Exceptional Customer Support Award which proves that regardless of lesser market presence it’s a significant contender to the software that rule the market.