Compare CustomerICare vs. GoldMine Premium

If you’re getting a difficult time selecting the best CRM Software product for your situation, try to compare and contrast the available software and determine which service offers more benefits. In particular, here you can examine CustomerICare (overall score: 7.0; user rating: 85%) vs. GoldMine Premium (overall score: 7.6; user rating: 95%) for their overall performance. You can also see which one provides more functions that you need or which has more flexible pricing plans for your current budget constraints. Having a clear table to evaluate their features will significantly increase the chances of obtaining the right product for your company. Pay attention to other aspects of the software such as ease-of-use, adaptability, scalability, and pricing options. We did our best to prepare reviews of all popular Customer Support Software products offered on the market, but among them these three deserved our special attention: Freshdesk, LiveAgent, Samanage.
Software

CustomerICare

VS

GoldMine Premium

VS

CustomerICare screenshot GoldMine Premium screenshot
Pricing Details

Score

Our Score

7.0 ?

Our Score

7.6 ?

Customer Experience

Customer Experience

Customer Experience

85% ?

Customer Experience

95% ?

Price

Price

$22

$549

Pricing Model

Pricing Model

Monthly payment | Quote-based One-time payment | Quote-based
Full Review

Full Review

General Info

General Info

Guide your web visitors and nurture them to become leads and make more conversions.
GoldMine Premium Edition is a popular CRM tool for businesses of all sizes. The solution is powerful and yet easy to use and maintain.
Quick Links
Types of Support

Types of Support

Phone Live Support
Phone
Ticket Training
Contact Phone

Contact Phone

8943048148 North America: 1-800-443-5457
Prominent Clients

Prominent Clients

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens Synergy Audio Visual, Skyline, Blaser Swisslube, AB Orthodontics
Cost Details

Cost Details

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

GoldMine Premium Pricing (North America)

  • Standalone: $549
  • Licenses: $1797/2995
  • Volume or additional licenses: $695 per user

For Europe, Asia-Pacific and South Africa pricing, call the vendor for a quote.

Features

  • GoldMine is software you own and run on equipment you own and manage
  • Buy annual support for technical support and updates each year
  • Shared concurrent licensing so you can give access to everyone
  • Lower cost over time than subscription-based offerings
  • Start with a bundle and add seats at any time
Vendor's Address

Vendor's Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
5675 Gibraltar Drive, Pleasanton, CA 94588, United States
Available Languages

Available Languages

International USA, UK, Canada, Germany
Available Integrations

Available Integrations

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk

GoldMine integrates with Office, Office 365, Outlook and ConstantContact for emails. Add-ons include Quotewerks (Quotes & Proposals) and MasterMine (pivot table reporting).

OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Small Business | Medium Business | Freelancers
Pricing Details

Pricing Details

Learn more about CustomerICare pricing Learn more about GoldMine Premium pricing
Email Address

Email Address

sales@customericare.com contact@goldmine.com
Available Features

Available Features

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager

GoldMine Premium FEATURES

  • Analytics reports and knowledge base
  • Calendar and communication management
  • Campaign management
  • Complete CRM dashboards
  • Customer relationship and daily activity management
  • Customer service and support
  • Marketing automation
  • Microsoft Outlook and Office Integration
  • Relationship management
  • Sales and opportunity management
  • Social media integration
Compare Alternatives

Compare Alternatives

Compare with Qualtrics
Compare with CA Service Desk Manager
Compare with Highrise CRM
Compare with WakeUpSales
Compare with BoldChat
Compare with HappyFox Chat
Compare with Saleswah CRM
Compare with InStream
Compare with icomplete.com CRM
Compare with Subiz
Compare with Freshservice
Compare with SurveyMonkey
Compare with NterAKT
Compare with Cygneto Mobile Ordering
Compare with Vergify
Compare with WhyQ
Compare with RelateIQ
Compare with Wantoo
Compare with Getfeedback
Compare with Azurepath
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

You should pay attention to the fact that while both CustomerICare and GoldMine Premium may offer an excellent set of features each software may be designed for a different business size. If you are comparing features you may want to focus on a company size they are catering to. Certain features could scale up with no problem for big enterprises but if you run a small or medium company it’s often more sensible to avoid paying for complex features that you may never have a chance to use.