Compare GoldMine Premium vs. CustomerICare

We are here to improve the process of reviewing CRM Software products for you. For instance, on this page you can verify the overall performance of CustomerICare (7.0) and contrast it with the overall performance of GoldMine Premium (7.6). You may also match their overall user satisfaction rating: CustomerICare (85%) vs. GoldMine Premium (95%). Similarly, you can read their functions carefully to find out which product can better address your company’s requirements. Generally, any business solution should allow you to quickly view the big picture, at the same time allowing you immediate access to the details. Users who want to save some time or would like to get a CRM Software advice from our experts may want to try out these top choices for the current year: Pipedrive, Freshdesk, HubSpot CRM.
Product

GoldMine Premium

VS

CustomerICare

VS

GoldMine Premium screenshot CustomerICare screenshot
Pricing Details

Score

Our Score

7.6 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

95% ?

Client Satisfaction

85% ?

Cost

Cost

$549

$22

Pricing Type

Pricing Type

One-time payment | Quote-based Monthly payment | Quote-based
Complete Review

Complete Review

General Info

General Info

GoldMine Premium Edition is a popular CRM tool for businesses of all sizes. The solution is powerful and yet easy to use and maintain.
Guide your web visitors and nurture them to become leads and make more conversions.
Easy Links
Types of Customers

Types of Customers

Small Business | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Popular Customers

Popular Customers

Synergy Audio Visual, Skyline, Blaser Swisslube, AB Orthodontics Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Pricing Details

Pricing Details

Learn more about GoldMine Premium pricing Learn more about CustomerICare pricing
Contact Email

Contact Email

contact@goldmine.com sales@customericare.com
Phone Number

Phone Number

North America: 1-800-443-5457 8943048148
Languages Supported

Languages Supported

English, Germany English
Available Features

Available Features

GoldMine Premium FEATURES

  • Analytics reports and knowledge base
  • Calendar and communication management
  • Campaign management
  • Complete CRM dashboards
  • Customer relationship and daily activity management
  • Customer service and support
  • Marketing automation
  • Microsoft Outlook and Office Integration
  • Relationship management
  • Sales and opportunity management
  • Social media integration

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Pricing Info

Pricing Info

GoldMine Premium Pricing (North America)

  • Standalone: $549
  • Licenses: $1797/2995
  • Volume or additional licenses: $695 per user

For Europe, Asia-Pacific and South Africa pricing, call the vendor for a quote.

Features

  • GoldMine is software you own and run on equipment you own and manage
  • Buy annual support for technical support and updates each year
  • Shared concurrent licensing so you can give access to everyone
  • Lower cost over time than subscription-based offerings
  • Start with a bundle and add seats at any time

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Support Types

Support Types

Phone
Ticket Training
Phone Live Support
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Vendor's Address

Vendor's Address

5675 Gibraltar Drive, Pleasanton, CA 94588, United States ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Supported Integrations

Supported Integrations

GoldMine integrates with Office, Office 365, Outlook and ConstantContact for emails. Add-ons include Quotewerks (Quotes & Proposals) and MasterMine (pivot table reporting).

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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All the data, details and experiences that we shared in this analysis were collated from official vendor sites, marketing materials available online, actual experience from real users as well as our personal hands-on use of each service by a professional reviewer. We do our best to comprehensively test every solution, as a result we not only analyze it internally, but we also match our results with opinions of other users from the SaaS community.