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Compare Gladly vs. CustomerICare

Buying the most effective CRM Software for your company is key to increasing your company’s effectiveness. In our platform, it's easy to compare various solutions to see which one is the appropriate software for your requirements. Here you can match CustomerICare vs. Gladly and look at their overall scores (7.0 vs. 7.4, respectively) and user satisfaction rating (85% vs. 95%, respectively). Additionally, you can analyze the specifics of pricing, conditions, plans, capabilities, tools, and more, and find out which software offers more advantages for your business. In general, select the software that lets you to change the features and pricing to complement your company growth or lack of it. Currently, the best solutions in our CRM Software category are: Freshdesk, HubSpot CRM, Salesforce CRM.
Comparison

Gladly

VS

CustomerICare

VS

Gladly screenshot CustomerICare screenshot
Pricing Details

Score

Our Score

7.4 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

95% ?

Customer Experience

85% ?

Cost

Cost

by quote

$22

Pricing Type

Pricing Type

Quote-based Monthly payment | Quote-based
Detailed Review

Detailed Review

General Info

General Info

Customer service software for retail, hospital, travel, and financial services companies, providing them with the capability to resolve customer issues in a faster and more efficient way.
Guide your web visitors and nurture them to become leads and make more conversions.
Useful Links
Prominent Customers

Prominent Customers

JetBlue Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Pricing Info

Pricing Info

Gladly’s enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Contact Address

Contact Address

201 California Street, Suite 1300
San Francisco, CA 94111
USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Available Languages

Available Languages

English English
Vendor Email

Vendor Email

sales@customericare.com
Contact No.

Contact No.

+1-650-4935525 8943048148
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone Live Support
Integrations

Integrations

Gladly supports integration with Avaya, Cisco, and other business communications systems.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Pricing Details

Pricing Details

Learn more about Gladly pricing Learn more about CustomerICare pricing
Types of Customers

Types of Customers

Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
List of Features

List of Features

Gladly FEATURES

  • Strike Up a Conversation on any Channel
  • Teamwork
  • Create and Assign Tasks
  • Set Alerts and Due Dates
  • Analyze Data and Suggest Answers to Issues
  • Customer Centric
  • Information at Fingertips
  • Connect Customers with the Right Agents
  • Understand Customers and their Preferences
  • Open APIs
  • One-Key Resolution
  • Straightforward Interface
  • Inspired by Messaging Apps
  • Real-Time Data, Insights, and Analytics
  • Liveboards
  • Reports
  • Global Search

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
OS Supported

OS Supported

Windows
Linux
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you research different CRM Software software you shouldn’t only explore their list of features and provided pricing packages. Pay attention to the fact that the solution must be meeting your standards and company so the more flexible their offer the better. Find our what platforms are supported by CustomerICare and Gladly and make sure you will get mobile support for whatever devices you use in your company. It may also be a good idea to examine which languages and geographies are supported, because this could be a deal breaker for many businesses.