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Compare Gigya vs. CustomerICare

If you’re experiencing a difficult time picking the right Customer Support Software product for your needs, try to do a comparison of the available software and find out which solution offers more advantages. In particular, here you can assess CustomerICare (overall score: 7.0; user rating: 85%) vs. Gigya (overall score: 7.5; user rating: 97%) for their overall performance. You can also see which one provides more features that you need or which has more suitable pricing plans for your current budget constraints. Using a clear table to compare their features will significantly improve the possibility of getting the right product for your company. Pay attention to other areas of the software such as intuitiveness, adaptability, scalability, and pricing terms. At this time, the most significant products in our Customer Support Software category are: Salesforce Essentials, Freshdesk, Zendesk.
Product

Gigya

VS

CustomerICare

VS

Gigya screenshot CustomerICare screenshot
Pricing Details

Total Score

Our Score

7.5 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

97% ?

Customer Experience

85% ?

Cost

Cost

by quote

$22

Pricing Type

Pricing Type

Quote-based Monthly payment | Quote-based
Detailed Review

Detailed Review

Product Info

Product Info

Gigya's Customer Identity Management Platform helps companies build better customer relationships by turning unknown visitors into known, loyal and engaged customers.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Phone No.

Phone No.

650-353-7230 8943048148
Prominent Customers

Prominent Customers

Pepsi, Red Bull, Toyota Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Contact Email

Contact Email

support@gigya.com sales@customericare.com
Integrations

Integrations

Gigya supports integrations with the following business systems and applications:

  • Acquia
  • Adobe AudienceManager
  • Adobe Omniture
  • Akismet
  • The Appreciation Engine
  • Baynote
  • Blueconic
  • Bluehornet
  • BlueKai
  • Bronto
  • CalmSea
  • Certona
  • Constant Contact
  • Convio
  • Core Audience
  • Coremetrics
  • CrowdRiss
  • DemandWare
  • Dis.cuss.it
  • Disqus
  • DoubleClick
  • Drupal
  • eDialog
  • eloqua
  • emarsys
  • ExactTarget
  • Experian
  • ExpressionENgine
  • FileMobile
  • Fun Mobility
  • Google
  • Hubspot
  • Hybris Software
  • Informatics
  • Intent
  • ir.deto
  • Jive
  • Kevy
  • KISSmetrics
  • Knotice
  • xKrux
  • Listrak
  • Livefyre
  • LivePerson
  • Lotame
  • Magento
  • Marketi
  • MZinga
  • MailChimp
  • Maxymiser
  • Micros Retail
  • Wordpress
  • Webtrends
  • IBM WebSphere
  • Unica
  • Urban Airshop
  • Usablenet
  • TagMan
  • Trulioo
  • TunTo
  • Umbek
  • Tableau
  • Shopify
  • Smartify
  • Socure
  • StrongView
  • Scene7
  • Selligent
  • SendGrid
  • SailThru
  • Salesforce
  • SilverPop
  • SiteCore
  • RichRelevance
  • Relevant
  • Responsys
  • RapidEngage
  • Oracle
  • Oracle ATG
  • Push.io
  • RadiumOne
  • NinjaMetrics
  • Ooyala
  • Olapic
  • NetSuite
  • Mollom
  • MPP
  • MyBuys
  • Netino
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Available Languages

Available Languages

English English
Pricing Details

Pricing Details

Learn more about Gigya pricing Learn more about CustomerICare pricing
Cost Details

Cost Details

To implement Gigya’s entire platform including identity storage the cost will be around $45,000-$50,000 per year. Talk to the vendor and inform them which pieces of the platform are important for you and work out pricing from there.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Customer Support

Customer Support

Phone
Training
Phone Live Support
Company's Address

Company's Address

Gigya Headquarters 2513 E. Charleston Rd. Mountain View, CA 94043 ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Types of Clients

Types of Clients

Large Enterprises Small Business | Large Enterprises | Medium Business
List of Features

List of Features

Gigya FEATURES

  • Social Login
  • Registration-as-a-Service
  • Single Sign-On
  • Social Plugins
  • Gamification
  • Identity Storage
  • Identity Access
  • Identity Compliance
  • SocialSync™
  • NEXUS Partner Ecosystem
  • Consumer Insights
  • iRank
  • Analytics

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Windows
Linux
Android
iPhone/iPad
Mac
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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In the event you are still having doubts about which product will perform best in your case it might be a sound idea to analyze each service’s social metrics. Such metrics are quite often a sign of how popular every solution is and how big is its online presence.For instance, if you check CustomerICare LinkedIn account you’ll see that they are followed by 8 users. In case of Gigya the amount of followers on their LinkedIn page is 880.