Compare Genesys vs. CustomerICareTo successfully find the most effective and productive Customer Support Software for your enterprise, you need to compare products available on the market. For instance, here you can match CustomerICare’s overall score of 7.0 against Genesys’s score of 7.5. You can even review their general user satisfaction: CustomerICare (85%) vs. Genesys (98%). Furthermore, you can evaluate their strengths and weaknesses feature by feature, including their offered terms and prices. By comparing products you are improving your chances to pick the best software for your company. It goes without saying you must understand your particular requirements to realize which solution matches those needs. Users who want to save some time or need a Customer Support Software advice from our experts might want to try out these top choices for this year: Zendesk, Samanage, Freshdesk.
|Quote-based||Monthly payment | Quote-based|
A comprehensive system of engagement where random journeys are redesigned, orchestrated, monitored and tuned to provide efficient engagements for your company.
Guide your web visitors and nurture them to become leads and make more conversions.
| 2001 Junipero Serra Blvd.|
Daly City, CA 94014
| ul. Hauke-Bosaka 17/1|
50-447 Wrocław, Poland
Pricing available by quote only. Contact Genesys directly for more pricing details.
If you want to know about CustomerICare costs here are the details:
Freemium ($0, up to 1 operator)
Regular Care ($22, 1 operator/month)
Prestige Care ($32, per seat/month)
Enterprise (by quote)
|Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business|
|JPMorgan Chase, Citibank, PayPal, Marketo, USPS, UnitedHealth Grouo||Uniqa, Skandia, Nexterio, Riflessi, Digi Screens|
Genesys supports integrations with the following business systems and applications:
|List of Features|
List of Features
|Learn more about Genesys pricing||Learn more about CustomerICare pricing|
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Please keep in mind that while both CustomerICare and Genesys may provide a top quality array of features every solution may be created for a different company size. If you are comparing features you should give some attention to a company size they are meant for. Certain functionalities may scale up well for large enterprises but if you have a small or medium company it’s usually better to avoid paying for customized functionalities that you may never have a chance to use.