Compare Genesys vs. CustomerICareGetting the ideal Customer Support Software for your organization is key to growing your company’s productivity. In our platform, it is simple to examine a wide range of solutions to see which one is the ideal software for your requirements. Here you can match CustomerICare vs. Genesys and examine their overall scores (7.0 vs. 7.5, respectively) and user satisfaction rating (85% vs. 98%, respectively). You can even look at the details of pricing, conditions, plans, services, tools, and more, and find out which software offers more advantages for your business. In practice, choose the software that allows you to add/remove features and subscription plan to match your company growth or lack of it. We are aware that not all businesses have enough time to scrutinize a large number of various solutions, so we came up with a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Samanage, Freshdesk, LiveAgent.
|Quote-based||Monthly payment | Quote-based|
A comprehensive system of engagement where random journeys are redesigned, orchestrated, monitored and tuned to provide efficient engagements for your company.
Guide your web visitors and nurture them to become leads and make more conversions.
| 2001 Junipero Serra Blvd.|
Daly City, CA 94014
| ul. Hauke-Bosaka 17/1|
50-447 Wrocław, Poland
Genesys supports integrations with the following business systems and applications:
|USA, Canada, India||International|
|Types of Support|
Types of Support
|Learn more about Genesys pricing||Learn more about CustomerICare pricing|
|Types of Customers|
Types of Customers
|Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business|
|JPMorgan Chase, Citibank, PayPal, Marketo, USPS, UnitedHealth Grouo||Uniqa, Skandia, Nexterio, Riflessi, Digi Screens|
Pricing available by quote only. Contact Genesys directly for more pricing details.
If you want to know about CustomerICare costs here are the details:
Freemium ($0, up to 1 operator)
Regular Care ($22, 1 operator/month)
Prestige Care ($32, per seat/month)
Enterprise (by quote)
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You shouldn’t expect exclusively a broad array of useful tools and adjustable pricing from a credible Customer Support Software. Almost as essential as main features is a trustworthy customer support. You want to guarantee that if you have any questions about CustomerICare or Genesys, or you struggle with some problems, or maybe you’ll want to request a certain update or functionality beneficial to your company you can count on a responsive and helpful customer support. Examine if services such as phone support, tickets or live chat are available. It’s also a significant advantage if you are able to benefit from individual training or at the very least an FAQ you can use.