Compare Genesys vs. CustomerICare

Getting the ideal Customer Support Software for your organization is key to growing your company’s productivity. In our platform, it is simple to examine a wide range of solutions to see which one is the ideal software for your requirements. Here you can match CustomerICare vs. Genesys and examine their overall scores (7.0 vs. 7.5, respectively) and user satisfaction rating (85% vs. 98%, respectively). You can even look at the details of pricing, conditions, plans, services, tools, and more, and find out which software offers more advantages for your business. In practice, choose the software that allows you to add/remove features and subscription plan to match your company growth or lack of it. We are aware that not all businesses have enough time to scrutinize a large number of various solutions, so we came up with a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Samanage, Freshdesk, LiveAgent.
Comparison

Genesys

VS

CustomerICare

VS

Genesys screenshot CustomerICare screenshot
Pricing Page

Our Score

Our Score

7.5 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

98% ?

Client Experience

85% ?

Price

Price

by quote

$22

Pricing Model

Pricing Model

Quote-based Monthly payment | Quote-based
Detailed Review

Detailed Review

Overview

Overview

A comprehensive system of engagement where random journeys are redesigned, orchestrated, monitored and tuned to provide efficient engagements for your company.
Guide your web visitors and nurture them to become leads and make more conversions.
Easy Links
Company's Address

Company's Address

2001 Junipero Serra Blvd.
Daly City, CA 94014
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Integrations

Integrations

Genesys supports integrations with the following business systems and applications:

  • Salesforce.com
  • Zendesk
  • Oracle
  • SAP
  • Microsoft
  • IBM
  • Aspect
  • Asterisk
  • Avaya/Nortel
  • Cisco
  • Intecom
  • NEC
  • Skype
  • Mitel/Aastra
  • Siemens
  • Unify
  • KnoahSoft
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Languages

Languages

USA, Canada, India International
Types of Support

Types of Support

Phone
Ticket Training
Phone Live Support
Pricing Page

Pricing Page

Learn more about Genesys pricing Learn more about CustomerICare pricing
Types of Customers

Types of Customers

Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Prominent Clients

Prominent Clients

JPMorgan Chase, Citibank, PayPal, Marketo, USPS, UnitedHealth Grouo Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Company Email

Company Email

sales@customericare.com
Available Features

Available Features

Genesys FEATURES

Genesys Premier Edition
  • Scales up to 250 seats
  • Cloud-based deployment
  • Proven, global cloud Contact Center platform
  • Superior availability and reliability
  • Bundled telecommunications services
  • Intuitive and visual solution configuration
  • Out-of-box CRM integration (Salesforce.com, Zendesk)
Genesys Business Edition
  • Scale up to 1,000 seats
  • Market-leading all-in-one Genesys Platform consolidates the multi-vendor Contact Center stack
  • Meet your customers’ expectations for a consistent experience over the channel of their choice
  • Pre-configured routing and analytics options for rapid deployment and lower cost of ownership
  • Best-in-class routing using full context delivers optimal customer experience with the lowest cost
  • Ease of deployment through cloud, on-premises, or hybrid cloud helps you get up and running faster
  • Pre-integrated hardware appliances for on-premises deployments
  • Rapid deployment
  • Eliminates server hardware procurement cycle
  • No software installation
  • VoIP Gateways, SBCs, and handsets available
  • Inbound and outbound multi-channel support, including email, chat, mobile and advanced self-service channels
  • Real-time performance and operational monitoring and analysis
  • Workforce Optimization including Workforce Management
  • Local telephony connection delivery model
  • Support for growth while protecting your legacy investments
Genesys Enterprise Edition
  • Scale up to unlimited seats
  • Full customer experience capabilities for a sophisticated, cross-channel enterprise contact center , supporting unlimited agent deployments and global reach
  • Cross-channel data services provide context to achieve optimal customer experiences
  • Integrated self-service, analytics, workforce and back-office optimization for peak performance
  • Built-in support for remote and branch workers to span locations and geographies
  • Flexible deployment for on-premises, cloud or hybrid cloud configurations
  • Advanced capability customization to meet your unique requirements
  • Advanced third-party integration to protect legacy investments and support connections to CRM, ERP and BPM systems
  • Unlimited scalability across geographies to meet the needs of a large and dispersed enterprise call center

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Phone Number

Phone Number

888-GENESYS (436-3797) 8943048148
Pricing Info

Pricing Info

Pricing available by quote only. Contact Genesys directly for more pricing details.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Compare Alternatives

Compare Alternatives

Compare with Orchard Collaboration
Compare with LiveHelpNow
Compare with AnswerDash
Compare with KANA Express
Compare with Symphony Summit
Compare with Helpshift
Compare with Casengo
Compare with Sharpen
Compare with Freshcaller
Compare with Peek Pro
Compare with BMC FootPrints
Compare with Weelytics
Compare with AnswerDash
Compare with SapphireOne
Compare with Viabl
Compare with Techinline FixMe.IT
Compare with Item8
Compare with Intercom
Compare with Podio
Compare with Adsoup
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

You shouldn’t expect exclusively a broad array of useful tools and adjustable pricing from a credible Customer Support Software. Almost as essential as main features is a trustworthy customer support. You want to guarantee that if you have any questions about CustomerICare or Genesys, or you struggle with some problems, or maybe you’ll want to request a certain update or functionality beneficial to your company you can count on a responsive and helpful customer support. Examine if services such as phone support, tickets or live chat are available. It’s also a significant advantage if you are able to benefit from individual training or at the very least an FAQ you can use.