Compare Function Point vs. CustomerICare

We are here to simplify the whole process of reviewing CRM Software products for you. In particular, on this page you can verify the overall performance of CustomerICare (7.0) and compare it with the overall performance of Function Point (8.2). You can also match their overall user satisfaction rating: CustomerICare (85%) vs. Function Point (93%). What’s more, study their services in detail to check which product can better address your company’s requirements. Generally, any business solution must let you to comfortably see the big picture, at the same time offering you quick access to the details. We did our best to prepare reviews of all popular Accounting & Finance Software services offered on the market, but among them these three caught our special attention: Zoho Books, Xero, FreshBooks.
Comparison

Function Point

VS

CustomerICare

VS

Function Point screenshot CustomerICare screenshot
Pricing Details

Score

Our Score

8.2 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

93% ?

Client Satisfaction

85% ?

Price

Price

$34

$22

Price Scheme

Price Scheme

Monthly payment | Annual Subscription Monthly payment | Quote-based
Complete Review

Complete Review

General Info

General Info

Productivity software designed specifically for creative agencies and professionals. This cloud-based platform combines core business functionalities into a unified solution.
Guide your web visitors and nurture them to become leads and make more conversions.
Easy Links
Email Address

Email Address

info@functionpoint.com sales@customericare.com
Company Size

Company Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Pricing Details

Pricing Details

Learn more about Function Point pricing Learn more about CustomerICare pricing
Available Languages

Available Languages

USA, UK, Canada, International International
Prominent Clients

Prominent Clients

Conquer Mobile, Parcel, Chute Gerdeman Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Available Integrations

Available Integrations

Funtion Point integrates with the following business systems and applications:

  • QuickBooks Online
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Available Devices

Available Devices

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Pricing Info

Pricing Info

  • Small Agency [5-39 users] – $34/user/month (monthly billing) or $29/user/month (annual billing)
  • Medium Agency [40-99 users] – $21/user/month (monthly billing) or $19/user/month (annual billing)
  • Large Agency [100+ users] – $17/user/month (monthly billing) or $15/user/month (annual billing)

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Contact Address

Contact Address

140-2034 11th Ave W
Vancouver, BC V6J 2C9
Canada
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Available Features

Available Features

Function Point FEATURES

  • CRM
  • Portal
  • Estimates
  • Schedules
  • Timesheets
  • Invoices
  • Reports

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Customer Support

Customer Support

Phone
Phone Live Support
Phone No.

Phone No.

1-877-731-2522 8943048148
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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In the event you continue having doubts about which service will be best for your business it might be a sensible idea to take a look at each service’s social metrics. These metrics are frequently an indicator of how popular every software is and how big is its online presence. For example CustomerICare Twitter account has currently 1144 followers. At the same time Function Point Twitter is followed by 1783 users.