Compare Function Point vs. CustomerICare

Finding the most effective CRM Software product is all about cross-checking various solutions and determining the top software for your specific needs. Our unique system gives you an instant look at the general rating of CustomerICare and Function Point. For overall quality and performance, CustomerICare scored 7.0, while Function Point scored 8.2. On the other hand, for user satisfaction, CustomerICare earned 85%, while Function Point earned 93%. Below you can also verify their functionalities, terms, plans, etc. to determine what software will be more appropriate for your needs. One critical aspect to check is whether the app can enable/disable limitations on different types of users to protect any confidential corporate data. Those of you who don't have much time or want a Customer Support Software recommendation from our experts might want to examine these top choices for the current year: LiveAgent, Freshdesk, Samanage.
Comparison

Function Point

VS

CustomerICare

VS

Function Point screenshot CustomerICare screenshot
Pricing Page

Our Score

Our Score

8.2 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

93% ?

Client Satisfaction

85% ?

Cost

Cost

$34

$22

Price Scheme

Price Scheme

Monthly payment | Annual Subscription Monthly payment | Quote-based
Detailed Review

Detailed Review

General Info

General Info

Productivity software designed specifically for creative agencies and professionals. This cloud-based platform combines core business functionalities into a unified solution.
Guide your web visitors and nurture them to become leads and make more conversions.
Useful Links
Support Types

Support Types

Phone
Phone Live Support
Available Plans

Available Plans

  • Small Agency [5-39 users] – $34/user/month (monthly billing) or $29/user/month (annual billing)
  • Medium Agency [40-99 users] – $21/user/month (monthly billing) or $19/user/month (annual billing)
  • Large Agency [100+ users] – $17/user/month (monthly billing) or $15/user/month (annual billing)

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Company Size

Company Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Supported Integrations

Supported Integrations

Funtion Point integrates with the following business systems and applications:

  • QuickBooks Online
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Languages

Languages

USA, UK, Canada, International International
Pricing Page

Pricing Page

Learn more about Function Point pricing Learn more about CustomerICare pricing
Phone Number

Phone Number

1-877-731-2522 8943048148
Features

Features

Function Point FEATURES

  • CRM
  • Portal
  • Estimates
  • Schedules
  • Timesheets
  • Invoices
  • Reports

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Available Devices

Available Devices

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Vendor Email

Vendor Email

info@functionpoint.com sales@customericare.com
Popular Clients

Popular Clients

Conquer Mobile, Parcel, Chute Gerdeman Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Company's Address

Company's Address

140-2034 11th Ave W
Vancouver, BC V6J 2C9
Canada
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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The services compared on this page are merely a small sample of our complete CRM Software category and you should take into account that there might be more desirable alternatives out there. If you want to guarantee you make the wisest choice for your team we definitely urge you to analyze more apps first. It may also be a good idea to study our top 10 CRM Software ranking to learn which software are at the moment the highest-rated ones and leaders in the market.