Compare Function Point vs. CustomerICare

If you’re experiencing a hard time selecting the best CRM Software product for your situation, it’s a good idea to compare the available software and discover which one offers more benefits. In particular, here you can compare CustomerICare (overall score: 7.0; user rating: 85%) vs. Function Point (overall score: 8.2; user rating: 93%) for their overall performance. It's also possible to see which one provides more features that you need or which has more suitable pricing plans for your current budget constraints. Working with a clear table to compare their features will significantly improve the likelihood of getting the right product for your company. Look closely at other factors of the software like intuitiveness, adaptability, scalability, and pricing options. We did our best to review all popular Accounting Software solutions offered on the market, but among all the ones we reviewed these three caught our special attention: FreshBooks, Zoho Books, Sage 50cloud.
Comparison

Function Point

VS

CustomerICare

VS

Function Point screenshot CustomerICare screenshot
Pricing Page

Score

Our Score

8.2 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

93% ?

Client Satisfaction

85% ?

Pricing

Pricing

$34

$22

Pricing Type

Pricing Type

Monthly payment | Annual Subscription Monthly payment | Quote-based
Detailed Review

Detailed Review

Overview

Overview

Productivity software designed specifically for creative agencies and professionals. This cloud-based platform combines core business functionalities into a unified solution.
Guide your web visitors and nurture them to become leads and make more conversions.
Useful Links
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Contact Email

Contact Email

info@functionpoint.com sales@customericare.com
Cost Details

Cost Details

  • Small Agency [5-39 users] – $34/user/month (monthly billing) or $29/user/month (annual billing)
  • Medium Agency [40-99 users] – $21/user/month (monthly billing) or $19/user/month (annual billing)
  • Large Agency [100+ users] – $17/user/month (monthly billing) or $15/user/month (annual billing)

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Types of Support

Types of Support

Phone
Phone Live Support
Pricing Page

Pricing Page

Learn more about Function Point pricing Learn more about CustomerICare pricing
Vendor's Address

Vendor's Address

140-2034 11th Ave W
Vancouver, BC V6J 2C9
Canada
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Languages

Languages

English English
List of Features

List of Features

Function Point FEATURES

  • CRM
  • Portal
  • Estimates
  • Schedules
  • Timesheets
  • Invoices
  • Reports

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Phone Number

Phone Number

1-877-731-2522 8943048148
Popular Customers

Popular Customers

Conquer Mobile, Parcel, Chute Gerdeman Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Available Integrations

Available Integrations

Funtion Point integrates with the following business systems and applications:

  • QuickBooks Online
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Devices Supported

Devices Supported

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
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QUICK LINKS

QUICK LINKS

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In case you continue having doubts about which service will perform best for your company it might be a sound idea to take a look at each service’s social metrics. Such metrics are quite often a sign of how popular every app is and how large is its online presence. For instance, in case of Facebook CustomerICare has 1001 likes on their official page while Function Point profile is liked by 885 people.