Compare Freshservice vs. CustomerICare

Finding the ideal CRM Software for your organization is vital to boosting your company’s effectiveness. In our platform, it is simple to review numerous solutions to see which one is the right software for your needs. Here you can match CustomerICare vs. Freshservice and examine their overall scores (7.0 vs. 9.0, respectively) and user satisfaction rating (85% vs. 97%, respectively). You can even study the details of prices, terms, plans, services, tools, and more, and find out which software offers more benefits for your business. As a rule of thumb, select the software which helps you to add/remove features and price terms to address your business growth or lack of it. People who want to save some time or need a Customer Support Software suggestion from our experts might want to investigate these top choices for the current year: LiveAgent, Freshdesk, Samanage.





Freshservice screenshot CustomerICare screenshot

Our Score

Our Score

9.4 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

97% ?

Customer Experience

85% ?




Price Scheme

Annual Subscription Monthly payment | Quote-based

Detailed Review

Product Info

Winner of Best Customer Service Software Award for 2016. It allows IT admins to effectively track and manage the assets owned by their organisations.
Guide your web visitors and nurture them to become leads and make more conversions.

Types of Clients

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business

Vendor's Address

311 California St
San Francisco, CA, 94104
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland

Support Types

Phone Live Support
Ticket Training
Phone Live Support

Prominent Customers

American National Bank, Battery Giant, Rubik, Travix Uniqa, Skandia, Nexterio, Riflessi, Digi Screens

Contact Phone

+1 (866) - 832 3090 8943048148

Devices Supported


Available Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

Available Features

Freshservice FEATURES

  • Managed team inbox
  • Ticket management system
  • Customizable ticket fields
  • Automated ticketing and response system
  • Social customer support
  • Smart knowledge base suggestions
  • Integrated community forums
  • Built-in time tracking
  • Self-service portal
  • Multiple products support
  • Global customer support
  • Agent collision detection
  • Advanced reporting and insights
  • Multiple satisfaction survey
  • Multiple SLA policies and escalations
  • Complete portal customization
  • Help desk gamification

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager

Pricing Page

Learn more about Freshservice pricing Learn more about CustomerICare pricing

Email Address


USA, UK, Canada, International, China, Germany, India, Japan International

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The solutions examined on this page are only a small part of our complete CRM Software category and you should keep in mind that there may be more desirable options available. If you would like to ensure you make the wisest choice for your company we definitely urge you to test more solutions first. You may also want to study our top 10 CRM Software list to learn which software are at the moment the highest-ranking ones and dominate the market.