Compare CustomerICare vs. FreshserviceIt’s easy to our scoring system to provide you with a general idea which CRM Software product is more suitable for your company. For overall product quality, CustomerICare attained 7.0 points, while Freshservice received 9.4 points. At the same time, for user satisfaction, CustomerICare scored 85%, while Freshservice scored 97%. Details about their characteristics, tools, supported platforms, customer service, and more are available below to give you a more precise analysis. Don’t forget to choose only the features your business requires so as not to waste cash for functions that are unnecessary. We realize that not all companies have the time to examine a large number of different solutions, so we came up with a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Samanage, Zendesk, Freshdesk.
|Monthly payment | Quote-based||Free | Annual Subscription|
Guide your web visitors and nurture them to become leads and make more conversions.
Freshservice is the winner of our Best Customer Service Software Award for 2016. It allows IT admins to effectively track and manage the assets owned by their organizations.
Third party Integrations
If you want to know about CustomerICare costs here are the details:
Freemium ($0, up to 1 operator)
Regular Care ($22, 1 operator/month)
Prestige Care ($32, per seat/month)
Enterprise (by quote)
Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.
The pricing plans available for the software are:
Sprout (Free up to 3 agents and 100 free assets):
Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):
Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):
Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):
|Learn more about CustomerICare pricing||Learn more about Freshservice pricing|
|Uniqa, Skandia, Nexterio, Riflessi, Digi Screens||American National Bank, Battery Giant, Rubik|
| ul. Hauke-Bosaka 17/1|
50-447 Wrocław, Poland
| 311 California St.|
San Francisco, CA, 94104
|Types of Clients|
Types of Clients
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business | Freelancers|
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Almost as important as features and client support responsiveness are pricing plans given by CustomerICare and Freshservice. Even though cost should not be the sole factor it’s surely a key thing to consider. You should try to find a flexible pricing package that can be matched with your company size and painlessly scaled up every time your company expands. Make sure you don’t opt for plans that have additional functionalities that you won’t use and always try to get in touch with the vendor directly because enterprises can frequently count on more affordable prices. You should also give a chance to a free trial or demo of every service to spend at least some time using it. It’s a helpful experience that doesn’t ask you to spend any money and provides you with a solid overview of what it feels like to work with CustomerICare and Freshservice.