Compare Freshdesk vs. CustomerICareTo successfully get the most efficient and productive CRM Software for your company, you should compare products available on the market. For example, here you can match CustomerICare’s overall score of 7.0 against Freshdesk’s score of 9.8. You can even review their general user satisfaction: CustomerICare (85%) vs. Freshdesk (100%). Furthermore, you can assess their pros and cons feature by feature, including their contract conditions and pricing. By comparing products you are more likely to pick the best software for your business. It’s clear you should know your unique needs to realize which service meets those needs. We realize that not all companies have enough time to try out a large number of various solutions, so we came up with a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk, Zendesk, Salesforce Essentials.
|Monthly payment||Monthly payment | Quote-based|
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Guide your web visitors and nurture them to become leads and make more conversions.
|Learn more about Freshdesk pricing||Learn more about CustomerICare pricing|
|Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef||Uniqa, Skandia, Nexterio, Riflessi, Digi Screens|
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Garden – $35 per agent/month (yearly) or $44 (monthly)
Estate – $49 per agent/month (yearly) or $59 (monthly)
Forest – $89 per agent/month (yearly) or $99 (monthly)
If you want to know about CustomerICare costs here are the details:
Freemium ($0, up to 1 operator)
Regular Care ($22, 1 operator/month)
Prestige Care ($32, per seat/month)
Enterprise (by quote)
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
|Types of Customers|
Types of Customers
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
|+1 (866) 832-3090||8943048148|
|English, Dutch, Polish, Turkish, Swedish||English|
| 311 California street,|
San Francisco, CA 94104
| ul. Hauke-Bosaka 17/1|
50-447 Wrocław, Poland
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Both CustomerICare and Freshdesk were reviewed by a panel of reliable B2B experts who carried out a thorough examination of all crucial elements of every app. Their ultimate rating was prepared with unique SmartScore model which provides a separate partial score to each component like: main features, client support, mobile support, security, user satisfaction as well as media presence. Here at FinancesOnline we are aware that useful features are not the only thing essential to a business so we do our best to pay attention to all facets of a app before giving it a final score.