Compare Freshdesk vs. CustomerICareComparing CustomerICare and Freshdesk, it is simple to see which Customer Support Software product is the more effective choice. This guarantees that your enterprise will be able to choose most productive and useful application. You can check the specifics, such as available tools, pricing, plans offered by each vendor, offer terms, and many more We also let you check their overall scores to know which one appears to be better. CustomerICare has 7.0 points for overall quality and 85% rating for user satisfaction; while Freshdesk has 9.8 points for overall quality and 98% for user satisfaction. Similarly, you can also which vendor is more dependable by sending an an email question to both vendors and find out which one replies sooner. People who are pressed for time or would like to get a Customer Support Software advice from our team might want to take a look at these top choices for this year: LiveAgent, Samanage, Freshdesk.
|Monthly payment||Monthly payment | Quote-based|
Winner of the Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Guide your web visitors and nurture them to become leads and make more conversions.
| 311 California street,|
San Francisco, CA 94104
| ul. Hauke-Bosaka 17/1|
50-447 Wrocław, Poland
|Types of Clients|
Types of Clients
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
|USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Turkish, Swedish||International|
|+1 415 544 0700||8943048148|
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
|Learn more about Freshdesk pricing||Learn more about CustomerICare pricing|
|Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef||Uniqa, Skandia, Nexterio, Riflessi, Digi Screens|
|List of Features|
List of Features
Freshdesk offers a free app and four price points for various business sizes, with annual plans at 20% discount. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Garden – $35 per agent/month (yearly) or $44 (monthly)
Estate – $49 per agent/month (yearly) or $59 (monthly)
Forest – $89 per agent/month (yearly) or $99 (monthly)
If you want to know about CustomerICare costs here are the details:
Freemium ($0, up to 1 operator)
Regular Care ($22, 1 operator/month)
Prestige Care ($32, per seat/month)
Enterprise (by quote)
|Types of Support|
Types of Support
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Almost as crucial as useful features and user support quality are pricing packages offered by CustomerICare and Freshdesk. While cost should not be a deciding factor it’s surely a significant thing to consider. You should count on a flexible pricing package that can be matched with your company size and easily scaled up when your business grows. Make sure you don’t choose pricing plans that include extra functionalities that you won’t use and always try to contact with the vendor directly because enterprises can frequently count on special pricing. You should also give a chance to a free trial or demo of each product to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t need you to spend any money and offers a solid overview of what it’s like to work with CustomerICare and Freshdesk.