Compare Freshcaller vs. CustomerICare

Buying the best Customer Support Software product is all about evaluating different solutions and figuring out the top application for your specific needs. Our proprietary process will give you a quick look at the general rating of CustomerICare and Freshcaller. For all round quality and performance, CustomerICare scored 7.0, while Freshcaller scored 8.0. On the other hand, for user satisfaction, CustomerICare earned 85%, while Freshcaller earned 100%. Below it's also possible to check their functionalities, terms, plans, etc. to determine what program will be more appropriate for your situation. An important element to check is if the software lets you to enable and disable restrictions on various types of users to limit the exposure of any confidential business data. We know that not all people have enough time to try out a large number of different services, so we created a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk, Samanage, Zendesk.
Comparison

Freshcaller

VS

CustomerICare

VS

Freshcaller screenshot CustomerICare screenshot
Pricing Page

Total Score

Our Score

9.0 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

85% ?

Pricing

Pricing

by quote

$22

Pricing Model

Pricing Model

Quote-based Monthly payment | Quote-based
Full Review

Full Review

General Info

General Info

Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Phone No.

Phone No.

+1-916-379-7474 8943048148
Email Address

Email Address

hello@freshcaller.com sales@customericare.com
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Available Plans

Available Plans

Freshcaller’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Prominent Clients

Prominent Clients

Loupen Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Available Features

Available Features

Freshcaller FEATURES

  • Local phone numbers
  • Toll-free numbers
  • International numbers
  • Vanity numbers
  • Global phone usage
  • Port-in numbers
  • Call masking
  • Voicemail
  • Business hours
  • Route to groups
  • Custom greetings
  • Auto-receptionists
  • Multi-level IVR
  • Wait queues
  • Information extensions
  • Call failover
  • Call blocking
  • Real-time phone provisioning
  • Shared lines
  • Automatic call recording
  • Call logs
  • Real-time dashboard
  • Call queue visibility
  • Agent presence status
  • Centralized management
  • Call monitoring
  • Call barging
  • Call from any number
  • Reporting
  • Inbound caller ID
  • Contextual response and In place editing
  • Call forwarding
  • Answer in browser
  • Call notes
  • Customer interaction history
  • Desktop notifications
  • In-call actions
  • Call conferencing
  • Warm transfer

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Available Languages

Available Languages

English English
Support Types

Support Types

Phone
Training
Phone Live Support
Pricing Page

Pricing Page

Learn more about Freshcaller pricing Learn more about CustomerICare pricing
Vendor's Address

Vendor's Address

1250 Bayhill Drive, Suite 315,
San Bruno, CA 94066
USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Supported Integrations

Supported Integrations

No information available.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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The services analyzed on this page are only a sliver of our full Customer Support Software category and you should keep in mind that there could be better options available. If you would like to make sure you make the best possible choice for your company we definitely suggest that you try out more services first. You can also consider to study our top 10 Customer Support Software list to see which apps are in the current year the best ones and leaders in the market.