Compare Freshcaller vs. CustomerICare

We are here to improve the cumbersome process of reviewing Customer Support Software products for you. In particular, on this page you can check the overall performance of CustomerICare (7.0) and compare it with the overall performance of Freshcaller (8.0). You may also match their overall user satisfaction rating: CustomerICare (85%) vs. Freshcaller (100%). Furthermore, you can read their features in detail to check which product can better address your company’s needs. In general, any business solution must let you to quickly view the big picture, all the while allowing you quick access to the details. Currently, the most popular solutions in our Customer Support Software category are: LiveAgent, Samanage, Freshdesk.
Product

Freshcaller

VS

CustomerICare

VS

Freshcaller screenshot CustomerICare screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

85% ?

Pricing

Pricing

by quote

$22

Price Scheme

Price Scheme

Quote-based Monthly payment | Quote-based
Complete Review

Complete Review

Product Info

Product Info

Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems.
Guide your web visitors and nurture them to become leads and make more conversions.
Easy Links
Popular Customers

Popular Customers

Loupen Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Available Features

Available Features

Freshcaller FEATURES

  • Local phone numbers
  • Toll-free numbers
  • International numbers
  • Vanity numbers
  • Global phone usage
  • Port-in numbers
  • Call masking
  • Voicemail
  • Business hours
  • Route to groups
  • Custom greetings
  • Auto-receptionists
  • Multi-level IVR
  • Wait queues
  • Information extensions
  • Call failover
  • Call blocking
  • Real-time phone provisioning
  • Shared lines
  • Automatic call recording
  • Call logs
  • Real-time dashboard
  • Call queue visibility
  • Agent presence status
  • Centralized management
  • Call monitoring
  • Call barging
  • Call from any number
  • Reporting
  • Inbound caller ID
  • Contextual response and In place editing
  • Call forwarding
  • Answer in browser
  • Call notes
  • Customer interaction history
  • Desktop notifications
  • In-call actions
  • Call conferencing
  • Warm transfer

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Company's Address

Company's Address

1250 Bayhill Drive, Suite 315,
San Bruno, CA 94066
USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Company Email

Company Email

hello@freshcaller.com sales@customericare.com
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Contact Phone

Contact Phone

+1-916-379-7474 8943048148
Support Types

Support Types

Phone
Training
Phone Live Support
Available Languages

Available Languages

USA, UK, Canada, International International
Pricing Plans

Pricing Plans

Freshcaller’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Supported Integrations

Supported Integrations

No information available.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Pricing Page

Pricing Page

Learn more about Freshcaller pricing Learn more about CustomerICare pricing
Software Comparison

Software Comparison

Compare with SWAG
Compare with RepRevive
Compare with iTouchVision Customer Service
Compare with UseResponse
Compare with Cherwell IT Service Management
Compare with CustomerSure
Compare with Freshservice
Compare with Zoho SalesIQ
Compare with ManageEngine ServiceDesk
Compare with LiveChat
Compare with iPresent
Compare with Conversocial
Compare with WhosOn
Compare with Freshdesk
Compare with Roambi
Compare with AJ Help Desk
Compare with Shore
Compare with Qobrix CRM
Compare with Rising Star Reviews
Compare with LANDESK Service Desk
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

You shouldn’t expect exclusively a wide array of features and scalable pricing plans from a well-known Customer Support Software. Almost as essential as main features is a trustworthy customer support. You want to make sure that in a situation where you have any questions about CustomerICare or Freshcaller, or you face some problems, or maybe you’ll want to ask for a certain update or functionality beneficial to your company you can rely on a responsive and helpful customer support. See whether options such as phone support, tickets or live chat are provided. What is more, it’s a big plus if you can enjoy individual training or at least an FAQ you can use.