Compare Fluid Review vs. CustomerICare

A sensible way to find the correct CRM Software product for your business is to cross-check the solutions against each other. Here you can compare CustomerICare and Fluid Review and see their capabilities compared in detail to help you choose which one is the superior product. Similarly, you can review their overall ratings, for instance: overall score (CustomerICare: 7.0 vs. Fluid Review: 9.3) and user satisfaction (CustomerICare: 85% vs. Fluid Review: 96%). Analyze their distinctive features and similarities and see which one outperforms the other. Moreover, imagine what your business will be in years to come; will your company outgrow the app in the next 3-5 years? In the event you have to quickly decide on the best Customer Support Software according to our review team we advise you check out these products: LiveAgent, Samanage, Freshdesk.
Comparison

Fluid Review

VS

CustomerICare

VS

Fluid Review screenshot CustomerICare screenshot
Pricing Page

Total Score

Our Score

8.8 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

96% ?

Client Experience

85% ?

Price

Price

by quote

$22

Price Scheme

Price Scheme

Quote-based Monthly payment | Quote-based
Full Review

Full Review

General Description

General Description

Fluid Reviews brings a bunch of some great features that can enhance the speed and quality of your application approval process.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Types of Support

Types of Support

Phone
Training
Phone Live Support
Phone Number

Phone Number

+1-888-438-3749 8943048148
Available Integrations

Available Integrations

Fluid Review integrates with the following business systems and applications:

  • Salesforce App Cloud,
  • SIS
  • SSO
  • Fluid Surveys
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
List of Features

List of Features

Fluid Review FEATURES

  • Scholarship Management
  • Audit Trails
  • Applicant Progress Tracking
  • Multilingual Support
  • Logic Based Questions and Workflows
  • Program Scalability
  • Easy to Use Form Builder
  • Real Time Reports
  • Online Review Portal
  • Award Funds Management
  • Mobile Device Compatibility
  • Custom Workflows
  • Notification Emails
  • Deadline Reminders
  • Dashboards
  • Repetitive Task Automation
  • Role-Based Access Control
  • Workflow Automation

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Popular Clients

Popular Clients

MIT, Groupon, Cornell University Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Pricing Page

Pricing Page

Learn more about Fluid Review pricing Learn more about CustomerICare pricing
Available Languages

Available Languages

USA, UK, Canada, International International
Available Plans

Available Plans

Fluid Review is a quote-priced system, meaning that companies receive enterprise pricing packages tailored to their needs and budgets. These are the plans you can choose from:

Basic Plan

  • 5 Workflow stages
  • 20 tasks
  • One Administrator
  • File Uploads
  • Integrated CRM
  • Online Application Forms
  • Review Portal
  • Reporting
  • Dashboards
  • Manual Email Reminders
  • Recommendation Letters
  • Email Support

Pro Plan

  • 20 Workflow stages
  • 100 tasks
  • 5 Administrators
  • File Uploads
  • Integrated CRM
  • Online Application Forms
  • Review Portal
  • Reporting
  • Dashboards
  • Manual Email Reminders
  • Recommendation Letters
  • Workflow Automation
  • Blind Recommendation Letters
  • Automated Reviewer Assignment
  • Applicant Matching
  • Email and Phone Support

Enterprise Plan

  • Unlimited Workflow stages
  • Unlimited tasks
  • Unlimited  Administrators
  • File Uploads
  • Integrated CRM
  • Online Application Forms
  • Reporting
  • Dashboards
  • Manual Email Reminders
  • Recommendation Letters
  • Workflow Automation
  • Blind Recommendation Letters
  • Automated Reviewer Assignment
  • Applicant Matching
  • Email and Phone Support
  • Single Sign-On
  • Multiple Languages
  • Salesforce Integration
  • SIS & SSO Integrations
  • Custom Domain

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Linux
Android
iPhone/iPad
Mac
Contact Email

Contact Email

sales@fluidreview.com sales@customericare.com
Vendor's Address

Vendor's Address

12 York Street, 2nd Floor
Ottawa, ON K1N 556
Canada
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In the event you are still having doubts about which app will perform best for your business it might be a sound idea to check out each service’s social metrics. Such metrics are frequently a sign of how popular each app is and how large is its online presence.For example, if you check CustomerICare LinkedIn profile you’ll learn that they are followed by 8 users. In case of Fluid Review the amount of followers on their LinkedIn page is 425.