Compare CustomerICare vs. Feefo

Comparing CustomerICare and Feefo, you can easily see which Customer Support Software product is the better alternative. This ensures that your enterprise will be able to choose most productive and efficient program. You can study the specifics, for example available tools, costs, plans offered by each vendor, offer terms, and many more We also let you check their general scores to know which one looks to be more beneficial for your firm. CustomerICare has 7.0 points for overall quality and 85% rating for user satisfaction; while Feefo has 7.3 points for overall quality and 89% for user satisfaction. Likewise, you can also which software business is more credible by sending an an email question to both vendors and see which vendor replies sooner. In case you you want to quickly find the more reliable Customer Support Software according to our experts we suggest you try out these solutions: Samanage, Freshdesk, LiveAgent.





CustomerICare screenshot Feefo screenshot


Our Score

7.0 ?

Our Score

7.3 ?

Customer Experience

Customer Experience

85% ?

Customer Experience

89% ?



by quote

Pricing Type

Monthly payment | Quote-based Quote-based

Full Review

General Info

Guide your web visitors and nurture them to become leads and make more conversions.
An automated customer feedback solution for gathering and analyzing genuine feedbacks, suggestions, and observations from actual customers.

Pricing Details

Learn more about CustomerICare pricing Learn more about Feefo pricing


International USA, UK, Canada

Supported Integrations

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk

No information available.

Devices Supported


Available Support

Phone Live Support

Pricing Plans

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

Contact Feefo to request a quote. A free trial period with limited features is also available.

Popular Clients

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens, HISCOX, Monarch, AXA,

Available Features

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager


  • Feefo Places
  • Website Integration
  • Social Media Sharing
  • Insights
  • Trusted Merchant
  • Feefo for Motor Sales

Types of Customers

Small Business | Large Enterprises | Medium Business Small Business | Medium Business

Contact No.

8943048148 +44 (0) 203 362 4209

Company's Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Heath Farm, Heath Road East,
Petersfield, Hampshire
GU31 4HT.

Contact Email

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If you continue having second thoughts about which solution will work best in your case it may be a good idea to examine each service’s social metrics. These metrics are usually an indicator of how popular each app is and how big is its online presence. For example, in case of Facebook CustomerICare has 1001 likes on their official page while Feefo profile is liked by 514 people.