Compare Feefo vs. CustomerICare

Different businesses require different types of Customer Support Software. To understand well which solution meets your needs, think about reviewing various solutions feature by feature including their terms and costs. Similarly, you may get a quick idea of their general effectiveness and customer feedback by having a look at our smart scoring system. The results are: CustomerICare (7.0) vs. Feefo (7.3) for overall quality and efficiency; CustomerICare (85%) vs. Feefo (89%) for user satisfaction rating. Check out their strong and weak points and find out which software is a better option for your company. An effective, simple tactic is to list the pros and cons of both applications side by side and find out which app comes on top. If you have to quickly locate the best Customer Support Software according to our experts we recommend you examine these solutions: Freshdesk, Samanage, Zendesk.
Product

Feefo

VS

CustomerICare

VS

Feefo screenshot CustomerICare screenshot
Pricing Details

Score

Our Score

7.3 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

89% ?

Client Experience

85% ?

Cost

Cost

by quote

$22

Pricing Model

Pricing Model

Quote-based Monthly payment | Quote-based
Full Review

Full Review

General Info

General Info

An automated customer feedback solution for gathering and analyzing genuine feedbacks, suggestions, and observations from actual customers.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Popular Clients

Popular Clients

Booking.com, HISCOX, Monarch, AXA, Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Pricing Details

Pricing Details

Learn more about Feefo pricing Learn more about CustomerICare pricing
Company Size

Company Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Contact No.

Contact No.

+44 (0) 203 362 4209 8943048148
Languages

Languages

English English
Company's Address

Company's Address

Heath Farm, Heath Road East,
Petersfield, Hampshire
GU31 4HT.
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Available Support

Available Support

Phone
Ticket
Phone Live Support
Vendor Email

Vendor Email

sales@customericare.com
OS Supported

OS Supported

Windows
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Pricing Plans

Pricing Plans

Feefo offers pricing on a by quote basis. Please contact the vendor directly to get a quote. There is also a free trial with limited features available.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Integrations

Integrations

No information available.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Features

Features

Feefo FEATURES

  • Feefo Places
  • Website Integration
  • Social Media Sharing
  • Insights
  • Trusted Merchant
  • Feefo for Motor Sales

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Software Comparison

Software Comparison

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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It may not always be sufficient to just compare CustomerICare and Feefo with one another. Although reliable tools, pricing plans and user experience are all crucial and should be considered when making a final choice, you should also pay attention to the recognition and awards claimed by every solution. Very often a less known software may turn out to be a good choice that was a winner of many industry awards such as our Great User Experience Award which shows that despite smaller market presence it’s a significant contender to the products that dominate the market.