Compare CustomerICare vs. Feefo

Comparing CustomerICare and Feefo, you can easily see which Customer Support Software product is the better alternative. This ensures that your enterprise will be able to choose most productive and efficient program. You can study the specifics, for example available tools, costs, plans offered by each vendor, offer terms, and many more We also let you check their general scores to know which one looks to be more beneficial for your firm. CustomerICare has 7.0 points for overall quality and 85% rating for user satisfaction; while Feefo has 7.3 points for overall quality and 89% for user satisfaction. Likewise, you can also which software business is more credible by sending an an email question to both vendors and see which vendor replies sooner. We realize that not all companies have enough time to scrutinize a wide range of various services, so we came up with a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Samanage, Freshdesk, LiveAgent.
Product

CustomerICare

VS

Feefo

VS

CustomerICare screenshot Feefo screenshot
Pricing Details

Score

Our Score

7.0 ?

Our Score

7.3 ?

Customer Experience

Customer Experience

Customer Experience

85% ?

Customer Experience

89% ?

Price

Price

$22

by quote

Pricing Type

Pricing Type

Monthly payment | Quote-based Quote-based
Full Review

Full Review

General Info

General Info

Guide your web visitors and nurture them to become leads and make more conversions.
An automated customer feedback solution for gathering and analyzing genuine feedbacks, suggestions, and observations from actual customers.
Easy Links
Pricing Details

Pricing Details

Learn more about CustomerICare pricing Learn more about Feefo pricing
Languages

Languages

International USA, UK, Canada
Supported Integrations

Supported Integrations

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk

No information available.

Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Windows
Mac
Available Support

Available Support

Phone Live Support
Phone
Ticket
Pricing Plans

Pricing Plans

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

Feefo offers pricing on a by quote basis. Please contact the vendor directly to get a quote. There is also a free trial with limited features available.

Popular Clients

Popular Clients

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens Booking.com, HISCOX, Monarch, AXA,
Available Features

Available Features

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager

Feefo FEATURES

  • Feefo Places
  • Website Integration
  • Social Media Sharing
  • Insights
  • Trusted Merchant
  • Feefo for Motor Sales
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Contact No.

Contact No.

8943048148 +44 (0) 203 362 4209
Company's Address

Company's Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Heath Farm, Heath Road East,
Petersfield, Hampshire
GU31 4HT.
Contact Email

Contact Email

sales@customericare.com
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QUICK LINKS

QUICK LINKS

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If you continue having second thoughts about which solution will work best in your case it may be a good idea to examine each service’s social metrics. These metrics are usually an indicator of how popular each app is and how big is its online presence. For example, in case of Facebook CustomerICare has 1001 likes on their official page while Feefo profile is liked by 514 people.