Compare Feedback Lite vs. CustomerICare

Today’s enterprises require the most effective CRM Software product to continue to be competitive. On this page we help you with buying the best software, by allowing you to assess CustomerICare and Feedback Lite down to the very details of their individual offers. You may also make use of our overall scoring values, which rate the software general quality and performance. CustomerICare got a 7.0 score, while Feedback Lite has a score of 7.0. Likewise, you may compare their general user satisfaction rating: 85% (CustomerICare) against 98% (Feedback Lite). Keep in mind to select the application that best matches your most urgent priorities, not the application with the most robust features. Users who are pressed for time or could use a CRM Software advice from our team may want to take a look at these top choices for this year: Pipedrive, HubSpot CRM, Freshdesk.
Comparison

Feedback Lite

VS

CustomerICare

VS

Feedback Lite screenshot CustomerICare screenshot
Pricing Details

Our Score

Our Score

7.0 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

98% ?

Client Satisfaction

85% ?

Cost

Cost

$29

$22

Pricing Model

Pricing Model

Free | Monthly payment Monthly payment | Quote-based
Complete Review

Complete Review

Product Info

Product Info

Feedback Lite is an online survey creation software that lets users build and publish user feedback widgets for websites for improved customer engagement.
Guide your web visitors and nurture them to become leads and make more conversions.
Useful Links
Integrations

Integrations

Currently, Feedback Lite offers a flawless integration with Google Analytics.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Pricing Details

Pricing Details

Learn more about Feedback Lite pricing Learn more about CustomerICare pricing
Languages

Languages

English English
Popular Customers

Popular Customers

Intel, Harvard, 3M Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Company's Address

Company's Address

2/199 George Street
Brisbane, QLD 4000
Australia
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
List of Features

List of Features

Feedback Lite FEATURES

  • Automation
  • Campaign Redirection
  • Capture Details
  • Custom Colors
  • Device Targeting
  • Exit Intent
  • Follow-Up Question
  • Real-Time Results
  • Tabs
  • White Labelling
  • Advanced reporting
  • Google Analytics tracking
  • Exit intent technology

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Available Plans

Available Plans

Feedback Lite offers four SMB and enterprise pricing plans, including a free one for startups and small teams. A 14-days free trial is also available.

Check out the details, and choose the most appropriate plan for your needs:

Free Forever

  • 40 monthly responses
  • Unlimited campaigns
  • 2 campaign sizes

Starter – $29/month

  • 2500 monthly responses
  • Unlimited campaigns
  • 3 campaign sizes
  • Device targeting
  • Automation

Premier – $49/month

  • 5000 monthly responses
  • Unlimited campaigns
  • 3 campaign sizes
  • Device targeting
  • Automation

Premier – $69/month

  • 7500 monthly responses
  • Unlimited campaigns
  • 3 campaign sizes
  • Device targeting
  • Automation

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Email Address

Email Address

support@feedbacklite.com sales@customericare.com
Devices Supported

Devices Supported

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Types of Support

Types of Support

Phone
Phone Live Support
Contact No.

Contact No.

+61-410-114-162 8943048148
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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It may not always be enough to just compare CustomerICare and Feedback Lite against each other. While reliable functionalities, cost and customer experience are all crucial and should be taken into account when making a final choice, you should also pay attention to the recognition and awards won by each software. Frequently a less popular service may turn out to be a great choice that was distinguished with SaaS awards such as our Experts’ Choice Award which reveals that despite smaller market popularity it’s a worthy contender to the products that dominate the market.