Compare eWay-CRM vs. CustomerICare

If you’re getting a hard time choosing the right CRM Software product for your circumstances, it’s a good idea to do a comparison of the available software and find out which service offers more positive aspects. In particular, here you can review CustomerICare (overall score: 7.0; user rating: 85%) vs. eWay-CRM (overall score: 8.5; user rating: 100%) for their overall performance. You can also see which one provides more features that you need or which has better pricing plans for your current situation. Having a clear table to match their features will significantly boost the chances of finding the appropriate product for your company. Pay attention to other areas of the software such as ease-of-use, flexibility, scalability, and pricing terms. People who don't have much time or would like to get a Customer Support Software suggestion from our experts might want to examine these top choices for this year: LiveAgent, Samanage, Freshdesk.
Comparison

eWay-CRM

VS

CustomerICare

VS

eWay-CRM screenshot CustomerICare screenshot
Pricing Page

Total Score

Our Score

8.5 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

85% ?

Price

Price

$28

$22

Pricing Model

Pricing Model

Free | Monthly payment | One-time payment | Annual Subscription Monthly payment | Quote-based
Full Review

Full Review

Product Info

Product Info

Winner of Expert's Choice Award. A comprehensive CRM for Outlook for users looking to improve traction with customers, and turn basic data into operable intelligence.
Guide your web visitors and nurture them to become leads and make more conversions.
Useful Links
Available Features

Available Features

eWay-CRM FEATURES

  • Marketing Campaigns
  • Target Group Selection
  • Personalized Messaging
  • Friendly Text Editor
  • Wildcards & Attachments
  • Easy Export/Import of Data
  • Drag-and-Drop Customization
  • Automated Feedback Tracking
  • See emails sent, delivered, read, links clicked and unsubscribed
  • Concise Statistics
  • Financial Rentability Evaluation
  • Converting incoming emails into leads
  • Tracking sales leads
  • Automated Web Forms
  • Detection of Opportunities
  • Business Management
  • Pricelist Quotations
  • Quick overview of success, turnover, profit, and rep substituability
  • Customer Management
  • Segmentation and Sorting based on relationship, geography, importance, potential, size, or custom fields
  • Automated import/export of contacts with Outlook
  • Customer State
  • Data Sharing
  • Outlook Auto Reminders
  • Custom Reminders
  • Synchronization of Contacts with cell phones
  • Professional Bulk Emails
  • Custom Reports
  • Project Management
  • Lead-to-Project Conversion
  • Copy and Save communication history (with attachments)
  • Different Workflows for each business type
  • Automated Tasks & Important Milestones
  • Assign Roles & Responsibilities
  • Deadlines & Budgets
  • Project Calendar
  • Constant Time & Finance comparison
  • Notifications
  • Human Resources Planning
  • Fully-Featured Android App
  • Reports & Analyses
  • Offline Data Availability
  • Several Types of Reports (Sales Efficiency, Project Progress, Employee Timesheets, Finances, Customers, Custom)
  • Export to Microsoft Excel, PDF or Microsoft Word.
  • Everything print ready
  • Open API
  • Phone & Email Support

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Popular Clients

Popular Clients

Caverion, Skoda, Logicon Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
Contact No.

Contact No.

+1-816-286-4322 8943048148
Company's Address

Company's Address

1200 Main Street
Kansas City, Kansas
USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Devices Supported

Devices Supported

Windows
Linux
Android
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Email Address

Email Address

info@eway-crm.com sales@customericare.com
Pricing Page

Pricing Page

Learn more about eWay-CRM pricing Learn more about CustomerICare pricing
Client Types

Client Types

Small Business | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Available Plans

Available Plans

eWay-CRM offers a free plan as well as three enterprise pricing options for users to consider. You have the possibility to use a 200 MB package for free, subscribe for a cloud-hosted 10 GB package and pay per month, or purchase the full-time local server license. Here are the details per each package:

Free

  • 200 MB Storage
  • Customizable
  • Multiple Devices
  • Email Support

Premium – Monthly Subscription – $28/user/month

  • 10 GB Storage
  • Data Sharing
  • Customizable
  • Multiple Devices
  • Mobile App
  • Phone Support

Premium – Lifetime License – $399/user (+18% annual support fee)

  • Your server
  • Data Sharing
  • Customizable
  • Multiple Devices
  • Mobile App
  • Phone Support

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Integrations

Integrations

eWay-CRM is an open API system, which means you can connect it to virtually any third-party system or business application. TO facilitate service delivery, the system offers a native integration to Microsoft Outlook.

Contact the vendor for technical details.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Languages Supported

Languages Supported

USA, UK, Canada, International, Germany, Russia International
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In case you are still having doubts about which solution will work best for your business it might be a good idea to take a look at each service’s social metrics. These metrics are usually a sign of how popular every solution is and how wide is its online presence. For instance CustomerICare Twitter profile has currently 1144 followers. At the same time eWay-CRM Twitter is followed by 25 people.