Compare eWay-CRM vs. CustomerICare

Purchasing the appropriate CRM Software product is as straightforward as contrasting the good and poor characteristics and terms offered by CustomerICare and eWay-CRM. Here it's also possible to match their total scores: 7.0 for CustomerICare vs. 8.5 for eWay-CRM. Or you can look at their general user satisfaction rating, 85% for CustomerICare vs. 100% for eWay-CRM. We suggest that you spend some time to examine their specific functions and figure out which one is the better choice for your company. Moreover. keep in mind to consider your company’s or industry’s unique case, such as, a multilingual solution for a global staff or a mobile app to help you work on the go. We are aware that not all companies have enough time to examine a large number of various solutions, so we came up with a list of suggestions that you may find useful. Our top selections for the CRM Software category are: Freshdesk, HubSpot CRM, Pipedrive.
Software

eWay-CRM

VS

CustomerICare

VS

eWay-CRM screenshot CustomerICare screenshot
Pricing Details

Score

Our Score

8.5 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

85% ?

Pricing

Pricing

$28

$22

Price Scheme

Price Scheme

Free | Monthly payment | One-time payment | Annual Subscription Monthly payment | Quote-based
Complete Review

Complete Review

Overview

Overview

eWay-CRM is a comprehensive CRM for Outlook for users looking to improve traction with customers and turn basic data into operable intelligence.
Guide your web visitors and nurture them to become leads and make more conversions.
Useful Links
Available Languages

Available Languages

English, Germany, Russia English
Pricing Info

Pricing Info

eWay-CRM offers a free plan as well as three enterprise pricing options for users to consider. You have the possibility to use a 200 MB package for free, subscribe for a cloud-hosted 10 GB package and pay per month, or purchase the full-time local server license. Here are the details per each package:

Free

  • 200 MB Storage
  • Customizable
  • Multiple Devices
  • Email Support

Premium – Monthly Subscription – $28/user/month

  • 10 GB Storage
  • Data Sharing
  • Customizable
  • Multiple Devices
  • Mobile App
  • Phone Support

Premium – Lifetime License – $399/user (+18% annual support fee)

  • Your server
  • Data Sharing
  • Customizable
  • Multiple Devices
  • Mobile App
  • Phone Support

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Supported Integrations

Supported Integrations

eWay-CRM is an open API system, which means you can connect it to virtually any third-party system or business application. TO facilitate service delivery, the system offers a native integration to Microsoft Outlook.

Contact the vendor for technical details.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Phone No.

Phone No.

+1-816-286-4322 8943048148
Contact Address

Contact Address

1200 Main Street
Kansas City, Kansas
USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Contact Email

Contact Email

info@eway-crm.com sales@customericare.com
Support Types

Support Types

Phone Live Support
Ticket Training
Phone Live Support
Pricing Details

Pricing Details

Learn more about eWay-CRM pricing Learn more about CustomerICare pricing
OS Supported

OS Supported

Windows
Linux
Android
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Client Types

Client Types

Small Business | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Prominent Clients

Prominent Clients

Caverion, Skoda, Logicon Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Features

Features

eWay-CRM FEATURES

  • Marketing Campaigns
  • Target Group Selection
  • Personalized Messaging
  • Friendly Text Editor
  • Wildcards & Attachments
  • Easy Export/Import of Data
  • Drag-and-Drop Customization
  • Automated Feedback Tracking
  • See emails sent, delivered, read, links clicked and unsubscribed
  • Concise Statistics
  • Financial Rentability Evaluation
  • Converting incoming emails into leads
  • Tracking sales leads
  • Automated Web Forms
  • Detection of Opportunities
  • Business Management
  • Pricelist Quotations
  • Quick overview of success, turnover, profit, and rep substituability
  • Customer Management
  • Segmentation and Sorting based on relationship, geography, importance, potential, size, or custom fields
  • Automated import/export of contacts with Outlook
  • Customer State
  • Data Sharing
  • Outlook Auto Reminders
  • Custom Reminders
  • Synchronization of Contacts with cell phones
  • Professional Bulk Emails
  • Custom Reports
  • Project Management
  • Lead-to-Project Conversion
  • Copy and Save communication history (with attachments)
  • Different Workflows for each business type
  • Automated Tasks & Important Milestones
  • Assign Roles & Responsibilities
  • Deadlines & Budgets
  • Project Calendar
  • Constant Time & Finance comparison
  • Notifications
  • Human Resources Planning
  • Fully-Featured Android App
  • Reports & Analyses
  • Offline Data Availability
  • Several Types of Reports (Sales Efficiency, Project Progress, Employee Timesheets, Finances, Customers, Custom)
  • Export to Microsoft Excel, PDF or Microsoft Word.
  • Everything print ready
  • Open API
  • Phone & Email Support

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you are still having doubts about which software will work best for your company it may be a sensible idea to analyze each service’s social metrics. These metrics are quite often a sign of how popular a given product is and how large is its online presence. For example CustomerICare Twitter account has currently 1144 followers. At the same time eWay-CRM Twitter is followed by 25 users.