Compare EspoCRM vs. CustomerICare

You can use our scoring system to provide you with a general idea which CRM Software product is more suitable for your company. For overall product quality, CustomerICare earned 7.0 points, while EspoCRM received 8.0 points. Meanwhile, for user satisfaction, CustomerICare scored 85%, while EspoCRM scored 100%. Details about their functions, tools, supported platforms, customer service, etc. are provided below to give you a more correct analysis. Don’t forget to get only the features your company needs so you don’t waste resources for tools that are unnecessary. If you would like to quickly find the more reliable CRM Software according to our review team we suggest you check out these services: Pipedrive, HubSpot CRM, Freshdesk.
Product

EspoCRM

VS

CustomerICare

VS

EspoCRM screenshot CustomerICare screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

85% ?

Cost

Cost

$15

$22

Price Scheme

Price Scheme

Monthly payment Monthly payment | Quote-based
Full Review

Full Review

Overview

Overview

EpsoCRM is an open source web application that allows you to see, enter and evaluate all your company relationships regardless of the type.
Guide your web visitors and nurture them to become leads and make more conversions.
Useful Links
Languages Supported

Languages Supported

English, Dutch, Polish, Turkish English
Phone Number

Phone Number

+44-(203)-695-03-80 8943048148
Features

Features

EspoCRM FEATURES

  • Document Management
  • Reports
  • Sales Forecasting
  • Lead Management
  • Call Management
  • Sales Performance Management
  • Alerts & Notifications
  • Campaigns
  • Email Integration
  • Appointment Management
  • Opportunity Management
  • Contact Management
  • Sales Collaboration
  • Activity Management

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Customer Support

Customer Support

Phone
Ticket
Phone Live Support
Available Integrations

Available Integrations

EspoCRM integrates with the following business systems and applications:

  • Google Calendar
  • Google Contacts
  • MailChimp
  • Microsoft Azure
  • Amazon Web Services
  • Asterisk Manager Interface (AMI)
  • Twilio
  • Starface
  • Binotel
  • Google Cloud
  • Oracle Cloud
  • VoIP Systems
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Customer Types

Customer Types

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Pricing Plans

Pricing Plans

EspoCRM offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and choose the best plan for your business:

Basic – $15/user/month

  • Minimum of 3 Users
  • 1GB file storage per user
  • 50,000 records
  • Full feature set
  • Advanced Pack included
  • 12×5 (hours/days) email support

Enterprise – $25/user/month

  • Minimum of 5 users
  • 3GB file storage per user
  • 500,000 records
  • Full feature set
  • Advanced Pack included
  • 12×5 (hours/days) email support

Ultimate – $150/user/month

  • Minimum of 10 users
  • 250GB file storage
  • Unlimited number of records
  • Full feature set
  • Advanced Pack included
  • 12×5 (hours/days) email support

All plans include:

  • Leads
  • Opportunities
  • Accounts
  • Contacts
  • Calendar
  • Meetings
  • Calls
  • Tasks
  • Emails
  • Email Accounts
  • Email Templates
  • Email Filters
  • Mass Email
  • Cases
  • Email-to-Case
  • Documents
  • Reports
  • Business Process Management
  • Workflows
  • Products
  • Quotes
  • Invoices
  • Campaigns
  • Target Lists
  • Email Marketing
  • MailChimp Integration
  • Portal
  • Knowledge Base
  • Google Calendar Integration
  • Google Contacts Integration
  • Activity Stream
  • Follow Button
  • Custom entities
  • Custom fields
  • Customizable layouts
  • Label Manager
  • Dynamic forms
  • Calculated fields
  • Users
  • Teams
  • Roles
  • Data Import
  • Export to Excel
  • Export to CSV
  • Currency Rates
  • Themes

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Vendor's Address

Vendor's Address

Rivnenska, 5A, office 404,
Chernivtsi, 58013
Ukraine
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Pricing Page

Pricing Page

Learn more about EspoCRM pricing Learn more about CustomerICare pricing
Popular Customers

Popular Customers

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Devices Supported

Devices Supported

Windows
Linux
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Contact Email

Contact Email

sales@customericare.com
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Both CustomerICare and EspoCRM were reviewed by a team of reliable SaaS experts who carried out a full examination of all crucial elements of every service. Their ultimate score was calculated by means of unique SmartScore system which provides an individual partial score to every component including: main functionalities, customer support, mobile support, security, customer satisfaction as well as reviews in other media. We know useful features are not the only aspect crucial to a business so we make sure we pay attention to all sides of a product prior to calculating its final rating.