Compare EspoCRM vs. CustomerICare

You have such a wide range of CRM Software choices in today’s state of that industry that selecting the best product can be difficult. On our comparison page, you can easily compare the features, pricing conditions, available plans, and more details of CustomerICare and EspoCRM. It’s also possible to check their score (7.0 for CustomerICare vs. 8.0 for EspoCRM) and user satisfaction level (85% for CustomerICare vs. 100% for EspoCRM). The scores and ratings offer you an overall idea how both of these software products perform. Moreover, check if the application can integrate with the company’s current business apps to ensure greater productivity. We are aware that not all businesses have the time to scrutinize a large number of various products, so we created a list of recommendations that you may find useful. Our top choices for the CRM Software category are: HubSpot CRM, Pipedrive, Freshdesk.
Comparison

EspoCRM

VS

CustomerICare

VS

EspoCRM screenshot CustomerICare screenshot
Pricing Details

Score

Our Score

8.0 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

85% ?

Pricing

Pricing

$15

$22

Pricing Model

Pricing Model

Monthly payment Monthly payment | Quote-based
Full Review

Full Review

Overview

Overview

EpsoCRM is an open source web application that allows you to see, enter and evaluate all your company relationships regardless of the type.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Available Devices

Available Devices

Windows
Linux
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Prominent Customers

Prominent Customers

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Customer Support

Customer Support

Phone
Ticket
Phone Live Support
Pricing Info

Pricing Info

EspoCRM offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and choose the best plan for your business:

Basic – $15/user/month

  • Minimum of 3 Users
  • 1GB file storage per user
  • 50,000 records
  • Full feature set
  • Advanced Pack included
  • 12×5 (hours/days) email support

Enterprise – $25/user/month

  • Minimum of 5 users
  • 3GB file storage per user
  • 500,000 records
  • Full feature set
  • Advanced Pack included
  • 12×5 (hours/days) email support

Ultimate – $150/user/month

  • Minimum of 10 users
  • 250GB file storage
  • Unlimited number of records
  • Full feature set
  • Advanced Pack included
  • 12×5 (hours/days) email support

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Client Types

Client Types

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Features

Features

EspoCRM FEATURES

  • Document Management
  • Reports
  • Sales Forecasting
  • Lead Management
  • Call Management
  • Sales Performance Management
  • Alerts & Notifications
  • Campaigns
  • Email Integration
  • Appointment Management
  • Opportunity Management
  • Contact Management
  • Sales Collaboration
  • Activity Management

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Contact Email

Contact Email

sales@customericare.com
Pricing Details

Pricing Details

Learn more about EspoCRM pricing Learn more about CustomerICare pricing
Contact Phone

Contact Phone

+44-(203)-695-03-80 8943048148
Supported Integrations

Supported Integrations

EspoCRM integrates with the following business systems and applications:

  • Google Calendar
  • Google Contacts
  • MailChimp
  • Microsoft Azure
  • Amazon Web Services
  • Asterisk Manager Interface (AMI)
  • Twilio
  • Starface
  • Binotel
  • Google Cloud
  • Oracle Cloud
  • VoIP Systems
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Available Languages

Available Languages

USA, UK, Canada, International, China, Germany, India, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Turkish International
Contact Address

Contact Address

Rivnenska, 5A, office 404,
Chernivtsi, 58013
Ukraine
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You should note that while both CustomerICare and EspoCRM may offer a top quality set of features every service might be designed for a different business size. If you are studying different apps you may want to give some attention to a business size they are meant for. Certain elements could scale up efficiently for big enterprises but if you have a small or medium business it’s frequently more sensible to avoid paying for customized features that you might never use.