Compare eKomi vs. CustomerICare

If you need an effective CRM Software product for your organization you must invest time and examine various alternatives. It doesn’t have to be tricky, and can be as quick as matching their features in a table like the one below. You will also get a brief idea how each product operates. For instance, on this page you can check CustomerICare’s overall score of 7.0 and compare it against eKomi’s score of 8.3; or CustomerICare’s user satisfaction level at 85% versus eKomi’s 100% satisfaction score. The evaluation will allow you to identify the pros and cons of each application, and decide which suits you requirements better. On top of the rich features, the solution that’s simple to grasp and use is always the better choice. Right now, the top solutions in our CRM Software category are: HubSpot CRM, Pipedrive, Freshdesk.
Compare

eKomi

VS

CustomerICare

VS

eKomi screenshot CustomerICare screenshot
Pricing Details

Total Score

Our Score

8.3 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

85% ?

Cost

Cost

by quote

$22

Pricing Model

Pricing Model

Quote-based Monthly payment | Quote-based
Full Review

Full Review

Product Info

Product Info

eKomi provides online merchants, large eCommerce businesses, and even global brands with a string of innovative, easy-to-implement SaaS solutions for gathering feedback.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Pricing Details

Pricing Details

Learn more about eKomi pricing Learn more about CustomerICare pricing
Supported Integrations

Supported Integrations

eKomi integrates with the following business systems and applications:

  • Google
  • Magento
  • PrestaShop
  • Shopify
  • WooCommerce
  • Volusion
  • IBM WebSphere
  • MIVA
  • ShopWare
  • DreamCommerce
  • JTL Shop
  • Gambio
  • OXID eSales
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Available Features

Available Features

eKomi FEATURES

  • Feedback and Review Request
  • Review Generation
  • Review Management
  • Social Recommendation
  • Third Party Integrations

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Phone Number

Phone Number

+1-844-356-648 8943048148
Available Plans

Available Plans

eKomi offers two streams of products – enterprise-grade packages for larger teams, and products tailored to the needs of small and medium-sized businesses. Both types of products are priced by quote.

Contact the company for more SMB and enterprise pricing information, and ask for your quote. You can also visit their demo appointment page and check the product in action.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Business Size

Business Size

Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Contact Email

Contact Email

info@ekomi-us.com sales@customericare.com
Prominent Clients

Prominent Clients

AXA, Allianz, BMW Motors Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Company's Address

Company's Address

9107 Wilshire Blvd., Suite 450
Beverly Hills, CA 90210
USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Available Support

Available Support

Phone Live Support
Ticket Training
Phone Live Support
Languages

Languages

English, Germany, Spain, France, Italy, Dutch, Portugal English
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Both CustomerICare and eKomi were tested by a group of reliable SaaS experts who carried out a thorough analysis of all key elements of each software. Their final score was prepared with unique SmartScore system which calculates a separate partial score to each factor like: main functionalities, customer support, mobile device support, security, user satisfaction as well as market presence. Here at FinancesOnline we are aware that useful features are not the only aspect important to a business so we do our best to pay attention to all sides of a software prior to coming up with its final score.