Compare Dezide vs. CustomerICare

Finding the ideal Customer Support Software for your firm is key to growing your company’s productivity. In our platform, it is simple to compare various solutions to see which one is the most suitable software for your needs. Here you can match CustomerICare vs. Dezide and examine their overall scores (7.0 vs. 7.6, respectively) and user satisfaction rating (85% vs. 100%, respectively). You can also study the details of costs, conditions, plans, services, tools, and more, and determine which software offers more benefits for your business. In general, choose the software that allows you to add/remove features and subscription plan to complement your business growth or lack of it. Our team put a lot of effort to review all popular Customer Support Software products that you can find out there, but among all the ones we reviewed these three caught our special attention: Samanage, Zendesk, Freshdesk.
Compare

Dezide

VS

CustomerICare

VS

Dezide screenshot CustomerICare screenshot
Pricing Details

Our Score

Our Score

7.6 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

85% ?

Pricing

Pricing

by quote

$22

Price Scheme

Price Scheme

Quote-based Monthly payment | Quote-based
Complete Review

Complete Review

Product Info

Product Info

Dezide is a guided troubleshooting solution for field service technicians and call center teams.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Pricing Details

Pricing Details

Learn more about Dezide pricing Learn more about CustomerICare pricing
OS Supported

OS Supported

Windows
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Support Types

Support Types

Phone
Training
Phone Live Support
Pricing Plans

Pricing Plans

Please contact the vendor for a custom quote.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Prominent Clients

Prominent Clients

Nokia, Vestas, HP, Qtel, TDC Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Features

Features

Dezide FEATURES

  • Automatic data synchronization
  • Computer telephony integration (CTI)
  • Contact center portal
  • Content feedback tool
  • Content search engine
  • Custom branding for troubleshooters
  • DecisionEngine API
  • Dezide Web Service API
  • FAQ articles
  • Field service solution
  • Intelligent guides
  • Multilingual support
  • Normal/advanced guides
  • Offline troubleshooter
  • Portal customization
  • Self-service portal
  • Website integration

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Languages

Languages

English English
Phone No.

Phone No.

(+45) 9655-7370 8943048148
Integrations

Integrations

Dezide Advisor offers easy integration with ticketing/CRM systems and agent dashboards.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Contact Address

Contact Address

Gasværksvej 5, 9000 Aalborg, Denmark ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Business Size

Business Size

Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Contact Email

Contact Email

info@dezide.com sales@customericare.com
Software Comparison

Software Comparison

Compare with NinjaRMM
Compare with CrazyCall
Compare with TeamViewer
Compare with iperceptions
Compare with KnowledgeOwl
Compare with SmartAction
Compare with XenCall
Compare with Yoummday
Compare with Semantria
Compare with Feefo
Compare with Ringostat
Compare with Issuetrak
Compare with Pareto CRM
Compare with ClickDesk
Compare with Kapdesk
Compare with MagHub
Compare with SAP CRM
Compare with Yoummday
Compare with Streak
Compare with Mojo Helpdesk
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

You don’t want simply a wide set of features and adjustable pricing plans from a well-known Customer Support Software. Almost as essential as main features is a trustworthy customer support. You want to make sure that if you have any questions about CustomerICare or Dezide, or you run into a problem, or maybe you’ll want to request a certain revision or feature beneficial to your team you can trust in a responsive and helpful customer support. Check out if options such as phone support, tickets or live chat are provided. Additionally, it’s a significant advantage if you can enjoy personal training or at the very least an FAQ you can use.