Compare Dezide vs. CustomerICare

Buying the most effective Customer Support Software for your company is crucial to growing your company’s effectiveness. In our platform, it is simple to review various solutions to see which one is the most suitable software for your requirements. Here you can match CustomerICare vs. Dezide and look at their overall scores (7.0 vs. 7.6, respectively) and user satisfaction rating (85% vs. 100%, respectively). It's also possible to look at the details of pricing, conditions, plans, functions, tools, and more, and decide which software offers more benefits for your business. As a rule of thumb, select the software that lets you to add/remove features and price terms to complement your company growth or lack of it. In case you you have to quickly identify the top Customer Support Software according to our experts we recommend you check out the following solutions: Samanage, LiveAgent, Freshdesk.
Software

Dezide

VS

CustomerICare

VS

Dezide screenshot CustomerICare screenshot
Pricing Page

Our Score

Our Score

7.6 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

85% ?

Cost

Cost

by quote

$22

Pricing Model

Pricing Model

Quote-based Monthly payment | Quote-based
Full Review

Full Review

General Description

General Description

Dezide is a guided troubleshooting solution for field service technicians and call center teams.
Guide your web visitors and nurture them to become leads and make more conversions.
Easy Links
Available Devices

Available Devices

Windows
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Features

Features

Dezide FEATURES

  • Automatic data synchronization
  • Computer telephony integration (CTI)
  • Contact center portal
  • Content feedback tool
  • Content search engine
  • Custom branding for troubleshooters
  • DecisionEngine API
  • Dezide Web Service API
  • FAQ articles
  • Field service solution
  • Intelligent guides
  • Multilingual support
  • Normal/advanced guides
  • Offline troubleshooter
  • Portal customization
  • Self-service portal
  • Website integration

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Pricing Plans

Pricing Plans

Please contact the vendor for a custom quote.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Supported Integrations

Supported Integrations

Dezide Advisor offers easy integration with ticketing/CRM systems and agent dashboards.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Contact Address

Contact Address

Gasværksvej 5, 9000 Aalborg, Denmark ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Pricing Page

Pricing Page

Learn more about Dezide pricing Learn more about CustomerICare pricing
Popular Clients

Popular Clients

Nokia, Vestas, HP, Qtel, TDC Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Email Address

Email Address

info@dezide.com sales@customericare.com
Phone No.

Phone No.

(+45) 9655-7370 8943048148
Customer Types

Customer Types

Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Customer Support

Customer Support

Phone
Training
Phone Live Support
Available Languages

Available Languages

USA, Canada, Europe International
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QUICK LINKS

QUICK LINKS

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In the event you continue having doubts about which product will perform best for your business it may be a sensible idea to examine each service’s social metrics. Such metrics are frequently a sign of how popular every service is and how big is its online presence.For instance, if you look at CustomerICare LinkedIn page you’ll find out that they are followed by 8 people. In case of Dezide the number of followers on their LinkedIn page is 10.