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Compare DeskRoll vs. CustomerICare

With different functionalities, pricing, details, and more to check, choosing the best Customer Support Software for your company is challenging. Nevertheless making use of our system, it is simple to match the functions of CustomerICare and DeskRoll including their general score, respectively as: 7.0 and 7.8 for overall score and 85% and 97% for user satisfaction. You can also evaluate them feature by feature and find out which software is a more effective fit for your business. Keep in mind to use a demo first prior to opting in for a plan to see how the software can benefit you in real setting. Our team put a lot of effort to review all popular Communications Software products offered on the market, but among them these three caught our special attention: 8×8 VoIP Phone Service, Slack, RingCentral.
Product

DeskRoll

VS

CustomerICare

VS

DeskRoll screenshot CustomerICare screenshot
Pricing Details

Total Score

Our Score

7.8 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

97% ?

Client Satisfaction

85% ?

Price

Price

$29.95

$22

Pricing Type

Pricing Type

Monthly payment | Annual Subscription Monthly payment | Quote-based
Complete Review

Complete Review

General Info

General Info

A remote desktop app that offers simplicity and flexibility. It provides users with complete access and control of computers regardless of location.
Guide your web visitors and nurture them to become leads and make more conversions.
Easy Links
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Popular Clients

Popular Clients

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Customer Support

Customer Support

Phone
Ticket
Phone Live Support
Pricing Details

Pricing Details

Learn more about DeskRoll pricing Learn more about CustomerICare pricing
Integrations

Integrations

No information available.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Languages Supported

Languages Supported

English English
Company Email

Company Email

info@deskroll.com sales@customericare.com
Contact Phone

Contact Phone

+1 888 496 5173 8943048148
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Linux
Android
iPhone/iPad
Mac
Available Features

Available Features

DeskRoll FEATURES

  • Remote support of Mac users
  • Works through firewalls, proxies, NAT
  • Fast peer-to-peer connections
  • Session pause
  • Automatic app updates
  • Unlimited computers/contacts per account
  • Unlimited concurrent sessions per account
  • Easy contacts/computers management
  • Contacts/computers grouping
  • Quick contact/computer info
  • Session statistics tracking
  • Mobile device gestures support
  • IM chat
  • Key combinations support
  • Clipboard sync
  • File transfer in both directions

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Vendor's Address

Vendor's Address

1362 S Stelling Rd,
Cupertino, CA 95014,
United States
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Available Plans

Available Plans

The price is $29.95 for 1 Monthly license and $299.5 for 1 Annual license. Unlimited computers and customer can be serviced all from one account. One account supports unlimited parallel connections to remote host – you just switch between browser tabs. You can pause and resume sessions.

Business owners can opt to try the free trial version to test DeskRoll before making a significant investment on the software.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Every time you test different Customer Support Software solutions you shouldn’t only look at their features list and available pricing packages. Pay attention to the fact that the app must be meeting your work processes and business so the more flexible their offer the better. Check what OSes are supported by CustomerICare and DeskRoll and make sure you will obtain mobile support for whichever devices you use in your company. It may also be a good idea to find out which languages and geographies are supported, as this might be a critical factor for many firms.