Compare DeskRoll vs. CustomerICare

Buying the perfect Customer Support Software for your organization is crucial to improving your company’s effectiveness. In our platform, it is simple to evaluate different solutions to see which one is the right software for your needs. Here you can match CustomerICare vs. DeskRoll and check their overall scores (7.0 vs. 7.8, respectively) and user satisfaction rating (85% vs. 97%, respectively). You can also look at the specifics of pricing, terms, plans, functions, tools, and more, and determine which software offers more advantages for your business. In general, go for the business software that lets you to scale the features and price terms to match your company growth or lack of it. Our team put a lot of effort to prepare reviews of all popular Communications Software products offered out there, but among all the ones we reviewed these three caught our special attention: 8×8 VoIP Phone Service, RingCentral, Slack.
Comparison

DeskRoll

VS

CustomerICare

VS

DeskRoll screenshot CustomerICare screenshot
Pricing Page

Score

Our Score

7.8 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

97% ?

Client Experience

85% ?

Cost

Cost

$29.95

$22

Pricing Type

Pricing Type

Monthly payment | Annual Subscription Monthly payment | Quote-based
Detailed Review

Detailed Review

General Description

General Description

A remote desktop app that offers simplicity and flexibility. It provides users with complete access and control of computers regardless of location.
Guide your web visitors and nurture them to become leads and make more conversions.
Easy Links
Support Types

Support Types

Phone
Ticket
Phone Live Support
Phone No.

Phone No.

+1 888 496 5173 8943048148
Supported Integrations

Supported Integrations

No information available.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Email Address

Email Address

info@deskroll.com sales@customericare.com
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Linux
Android
iPhone/iPad
Mac
Available Features

Available Features

DeskRoll FEATURES

  • Remote support of Mac users
  • Works through firewalls, proxies, NAT
  • Fast peer-to-peer connections
  • Session pause
  • Automatic app updates
  • Unlimited computers/contacts per account
  • Unlimited concurrent sessions per account
  • Easy contacts/computers management
  • Contacts/computers grouping
  • Quick contact/computer info
  • Session statistics tracking
  • Mobile device gestures support
  • IM chat
  • Key combinations support
  • Clipboard sync
  • File transfer in both directions

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Languages

Languages

International International
Pricing Page

Pricing Page

Learn more about DeskRoll pricing Learn more about CustomerICare pricing
Cost Details

Cost Details

The price is $29.95 for 1 Monthly license and $299.5 for 1 Annual license. Unlimited computers and customer can be serviced all from one account. One account supports unlimited parallel connections to remote host – you just switch between browser tabs. You can pause and resume sessions.

Business owners can opt to try the free trial version to test DeskRoll before making a significant investment on the software.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Company's Address

Company's Address

1362 S Stelling Rd,
Cupertino, CA 95014,
United States
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Popular Clients

Popular Clients

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
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QUICK LINKS

QUICK LINKS

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If you continue having second thoughts about which service will work best in your case it might be a good idea to analyze each service’s social metrics. Such metrics are frequently a way to see how popular every service is and how extensive is its online presence.For instance, if you look at CustomerICare LinkedIn account you’ll learn that they are followed by 8 users. In case of DeskRoll the amount of followers on their LinkedIn page is 55.