Compare CustomerICare vs. CRMdesk

If you need to have a convenient way to learn which Help Desk Software product is better, our exclusive system gives CustomerICare a score of 7.0 and CRMdesk a score of 8.0 for total quality and performance. In addition, CustomerICare is rated at 85%, while CRMdesk is rated 100% for their user satisfaction level. You can also review their product details, including modules, tools, options, plans, prices, and others. See whether the solution allows you to customize a few of its processes to make sure the software complements your own business procedures. We know that not all companies have the time to try out a wide range of various services, so we prepared a list of suggestions that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk, Samanage, LiveAgent.





CustomerICare screenshot CRMdesk screenshot

Our Score

Our Score

7.0 ?

Our Score

8.0 ?

Client Experience

Client Experience

85% ?

Client Experience

100% ?




Pricing Model

Monthly payment | Quote-based Monthly payment | Annual Subscription

Complete Review

General Info

Guide your web visitors and nurture them to become leads and make more conversions.
Winner of our 2015 Great User Experience Award and an efficient help desk software for customer support automation.

Email Address

OS Supported


Types of Clients

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business

Pricing Details

Learn more about CustomerICare pricing Learn more about CRMdesk pricing

Popular Clients

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens Sprite Software, Mikros Systems Corporation, Computer Security Technology, Sydney City Toyota

Contact No.

8943048148 +1-847-465-3930

Pricing Plans

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

CRMdesk offers a 14-day free trial and two editions:

Standard Edition: An entry level solution for small businesses

  • 5 customer service reps: $49
  • 10 customer service reps: $75
  • 25 customer service reps: $149
  • Unlimited customer service reps: $249

Professional Edition: A complete, turnkey solution for complex businesses

  • 5 customer service reps: $75
  • 10 customer service reps: $99
  • 25 customer service reps: $199
  • Unlimited customer service reps: $299

Features of both Editions:

  • Unlimited amount of customers
  • Free lifetime upgrade
  • 24/7 customer support included

Start CRMdesk free trial here


CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager


  • Automatic email notifications
  • Customer registration control options
  • Discussion forum
  • Email interface
  • Frequently Asked Questions (FAQs)
  • FAQ access restriction
  • Highly customizable
  • Idea exchange portals
  • Integration with your website
  • Multilingual user interface
  • Requests submission
  • SSL security option

Customer Support

Phone Live Support

Languages Supported

International USA, UK, Canada, China, Germany, India, Japan


  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk

CRMdesk is a solution that can be integrated with the BUGtrack – bug tracking and project management software.

If a support ticket looks more like a new feature request or a bug report – the system allows automatically logging this incident into BUGtrack by pressing the “Create BUGtrack Record” button.

CRMdesk may be also integrated with TeamDesk – a web-based platform to quickly build web-based database-driven applications or use predefined solutions to gather, share, and manage business information. Integration with TeamDesk helps to automate different parts of your specific business (for example, customer assets tracking, generating invoices based on question data, and creating complex reports) while tracking customers correspondence in CRMdesk.

Vendor's Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
ForeSoft Corporation, 1644 RFD Long Grove, IL 60047, USA

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You don’t want simply a broad array of useful tools and adjustable pricing plans from a popular Help Desk Software. Almost as essential as key features is a top-notch customer support. You want to ensure that in a situation where you have any questions about CustomerICare or CRMdesk, or you struggle with some problems, or maybe you’ll need to ask for a certain change or feature beneficial to your team you can rely on a responsive and helpful customer support. Check out if services such as phone support, tickets or live chat are provided. It’s also a major asset if you can enjoy individual training or at least a knowledge base you can use.