Compare CRMdesk vs. CustomerICare

Getting the proper Help Desk Software product is as straightforward as evaluating the strong and weak characteristics and terms offered by CustomerICare and CRMdesk. Here it's also possible to match their overall scores: 7.0 for CustomerICare vs. 8.0 for CRMdesk. Or you can check their general user satisfaction rating, 85% for CustomerICare vs. 100% for CRMdesk. We suggest that you take some time to review their specific functions and decide which one is the better option for your organization. Moreover. remember to factor in your company’s or industry’s special situation, such as, a multilingual software for a global team or a mobile app to help you work in the field. At the moment, the leading services in our Help Desk Software category are: Freshdesk, Samanage, Zendesk.
Software

CRMdesk

VS

CustomerICare

VS

CRMdesk screenshot CustomerICare screenshot
Pricing Page

Total Score

Our Score

8.0 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

85% ?

Price

Price

$49

$22

Pricing Type

Pricing Type

Monthly payment | Annual Subscription Monthly payment | Quote-based
Complete Review

Complete Review

Product Info

Product Info

Winner of our 2015 Great User Experience Award and an efficient help desk software for customer support automation.
Guide your web visitors and nurture them to become leads and make more conversions.
Useful Links
Company Email

Company Email

info@crmdesk.com sales@customericare.com
List of Features

List of Features

CRMdesk FEATURES

  • Automatic email notifications
  • Customer registration control options
  • Discussion forum
  • Email interface
  • Frequently Asked Questions (FAQs)
  • FAQ access restriction
  • Highly customizable
  • Idea exchange portals
  • Integration with your website
  • Multilingual user interface
  • Requests submission
  • SSL security option

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Contact Address

Contact Address

ForeSoft Corporation, 1644 RFD Long Grove, IL 60047, USA ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Prominent Customers

Prominent Customers

Sprite Software, Mikros Systems Corporation, Computer Security Technology, Sydney City Toyota Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Integrations

Integrations

CRMdesk is a solution that can be integrated with the BUGtrack – bug tracking and project management software.

If a support ticket looks more like a new feature request or a bug report – the system allows automatically logging this incident into BUGtrack by pressing the “Create BUGtrack Record” button.

CRMdesk may be also integrated with TeamDesk – a web-based platform to quickly build web-based database-driven applications or use predefined solutions to gather, share, and manage business information. Integration with TeamDesk helps to automate different parts of your specific business (for example, customer assets tracking, generating invoices based on question data, and creating complex reports) while tracking customers correspondence in CRMdesk.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Languages Supported

Languages Supported

English, China, Germany, India, Japan English
Cost Details

Cost Details

CRMdesk offers a 14-day free trial and two editions:

Standard Edition: An entry level solution for small businesses

  • 5 customer service reps: $49
  • 10 customer service reps: $75
  • 25 customer service reps: $149
  • Unlimited customer service reps: $249

Professional Edition: A complete, turnkey solution for complex businesses

  • 5 customer service reps: $75
  • 10 customer service reps: $99
  • 25 customer service reps: $199
  • Unlimited customer service reps: $299

Features of both Editions:

  • Unlimited amount of customers
  • Free lifetime upgrade
  • 24/7 customer support included

Start CRMdesk free trial here

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Contact Phone

Contact Phone

+1-847-465-3930 8943048148
OS Supported

OS Supported

Windows
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Types of Support

Types of Support

Ticket
Phone Live Support
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Pricing Page

Pricing Page

Learn more about CRMdesk pricing Learn more about CustomerICare pricing
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In case you are still having second thoughts about which solution will be best for your business it might be a sound idea to analyze each service’s social metrics. Such metrics are quite often a sign of how popular every product is and how large is its online presence. For instance, in case of Facebook CustomerICare has 1001 likes on their official page while CRMdesk profile is liked by 0 users.