Compare CRMdesk vs. CustomerICareGetting the proper Help Desk Software product is as straightforward as evaluating the strong and weak characteristics and terms offered by CustomerICare and CRMdesk. Here it's also possible to match their overall scores: 7.0 for CustomerICare vs. 8.0 for CRMdesk. Or you can check their general user satisfaction rating, 85% for CustomerICare vs. 100% for CRMdesk. We suggest that you take some time to review their specific functions and decide which one is the better option for your organization. Moreover. remember to factor in your company’s or industry’s special situation, such as, a multilingual software for a global team or a mobile app to help you work in the field. At the moment, the leading services in our Help Desk Software category are: Freshdesk, Samanage, Zendesk.
|Monthly payment | Annual Subscription||Monthly payment | Quote-based|
Winner of our 2015 Great User Experience Award and an efficient help desk software for customer support automation.
Guide your web visitors and nurture them to become leads and make more conversions.
|List of Features|
List of Features
|ForeSoft Corporation, 1644 RFD Long Grove, IL 60047, USA|| ul. Hauke-Bosaka 17/1|
50-447 Wrocław, Poland
|Sprite Software, Mikros Systems Corporation, Computer Security Technology, Sydney City Toyota||Uniqa, Skandia, Nexterio, Riflessi, Digi Screens|
CRMdesk is a solution that can be integrated with the BUGtrack – bug tracking and project management software.
If a support ticket looks more like a new feature request or a bug report – the system allows automatically logging this incident into BUGtrack by pressing the “Create BUGtrack Record” button.
CRMdesk may be also integrated with TeamDesk – a web-based platform to quickly build web-based database-driven applications or use predefined solutions to gather, share, and manage business information. Integration with TeamDesk helps to automate different parts of your specific business (for example, customer assets tracking, generating invoices based on question data, and creating complex reports) while tracking customers correspondence in CRMdesk.
|English, China, Germany, India, Japan||English|
CRMdesk offers a 14-day free trial and two editions:
Standard Edition: An entry level solution for small businesses
Professional Edition: A complete, turnkey solution for complex businesses
Features of both Editions:
If you want to know about CustomerICare costs here are the details:
Freemium ($0, up to 1 operator)
Regular Care ($22, 1 operator/month)
Prestige Care ($32, per seat/month)
Enterprise (by quote)
|Types of Support|
Types of Support
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business|
|Learn more about CRMdesk pricing||Learn more about CustomerICare pricing|
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In case you are still having second thoughts about which solution will be best for your business it might be a sound idea to analyze each service’s social metrics. Such metrics are quite often a sign of how popular every product is and how large is its online presence. For instance, in case of Facebook CustomerICare has 1001 likes on their official page while CRMdesk profile is liked by 0 users.