Compare CustomerICare vs. CRMdeskIf you need to have a convenient way to learn which Help Desk Software product is better, our exclusive system gives CustomerICare a score of 7.0 and CRMdesk a score of 8.0 for total quality and performance. In addition, CustomerICare is rated at 85%, while CRMdesk is rated 100% for their user satisfaction level. You can also review their product details, including modules, tools, options, plans, prices, and others. See whether the solution allows you to customize a few of its processes to make sure the software complements your own business procedures. We know that not all companies have the time to try out a wide range of various services, so we prepared a list of suggestions that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk, Samanage, LiveAgent.
|Monthly payment | Quote-based||Monthly payment | Annual Subscription|
Guide your web visitors and nurture them to become leads and make more conversions.
Winner of our 2015 Great User Experience Award and an efficient help desk software for customer support automation.
|Types of Clients|
Types of Clients
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business|
|Learn more about CustomerICare pricing||Learn more about CRMdesk pricing|
|Uniqa, Skandia, Nexterio, Riflessi, Digi Screens||Sprite Software, Mikros Systems Corporation, Computer Security Technology, Sydney City Toyota|
If you want to know about CustomerICare costs here are the details:
Freemium ($0, up to 1 operator)
Regular Care ($22, 1 operator/month)
Prestige Care ($32, per seat/month)
Enterprise (by quote)
CRMdesk offers a 14-day free trial and two editions:
Standard Edition: An entry level solution for small businesses
Professional Edition: A complete, turnkey solution for complex businesses
Features of both Editions:
|International||USA, UK, Canada, China, Germany, India, Japan|
CRMdesk is a solution that can be integrated with the BUGtrack – bug tracking and project management software.
If a support ticket looks more like a new feature request or a bug report – the system allows automatically logging this incident into BUGtrack by pressing the “Create BUGtrack Record” button.
CRMdesk may be also integrated with TeamDesk – a web-based platform to quickly build web-based database-driven applications or use predefined solutions to gather, share, and manage business information. Integration with TeamDesk helps to automate different parts of your specific business (for example, customer assets tracking, generating invoices based on question data, and creating complex reports) while tracking customers correspondence in CRMdesk.
| ul. Hauke-Bosaka 17/1|
50-447 Wrocław, Poland
|ForeSoft Corporation, 1644 RFD Long Grove, IL 60047, USA|
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You don’t want simply a broad array of useful tools and adjustable pricing plans from a popular Help Desk Software. Almost as essential as key features is a top-notch customer support. You want to ensure that in a situation where you have any questions about CustomerICare or CRMdesk, or you struggle with some problems, or maybe you’ll need to ask for a certain change or feature beneficial to your team you can rely on a responsive and helpful customer support. Check out if services such as phone support, tickets or live chat are provided. It’s also a major asset if you can enjoy individual training or at least a knowledge base you can use.