Compare Cratio CRM vs. CustomerICare

Purchasing the suitable CRM Software product is as easy as contrasting the good and weaker functionalities and terms offered by CustomerICare and Cratio CRM. Here it's also possible to match their all round scores: 7.0 for CustomerICare vs. 8.0 for Cratio CRM. Or you can look at their general user satisfaction rating, 85% for CustomerICare vs. N/A% for Cratio CRM. We suggest that you put some effort and examine their unique features and determine which one is the better option for your company. Moreover. bear in mind to take into account your company’s or industry’s special circumstances, such as, a multilingual software for a global company or a mobile platform to help you work away from your office. People who don't have much time or could use a CRM Software suggestion from our experts may want to investigate these top choices for the current year: HubSpot CRM, Pipedrive, Freshdesk.
Product

Cratio CRM

VS

CustomerICare

VS

Cratio CRM screenshot CustomerICare screenshot
Pricing Page

Total Score

Our Score

8.0 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

N/A% ?

Client Experience

85% ?

Cost

Cost

$6.2

$22

Pricing Type

Pricing Type

Monthly payment | Annual Subscription Monthly payment | Quote-based
Full Review

Full Review

Product Info

Product Info

Cratio CRM Software is the leading Cloud based CRM Software Solution Provider in India at an affordable price when compared to the competitors.
Guide your web visitors and nurture them to become leads and make more conversions.
Useful Links
Pricing Page

Pricing Page

Learn more about Cratio CRM pricing Learn more about CustomerICare pricing
Available Features

Available Features

Cratio CRM FEATURES

  • Lead Automation & Lead Management System
  • Lead Email, SMS & Voice Communication
  • Lead Dashboards, Reports & Analytics
  • Sales Pipeline & Opportunities Management
  • Opportunity Email, SMS & Voice Communication
  • Sales Pipeline Tracking & Reporting
  • Sales Activities Management
  • Sales Team Tracking Reports
  • Business Intelligence Reports
  • Daily Activity Plan
  • Call, Email Clients directly from App
  • GPS Location based Activity Updates
  • Lead Reports & CRM BI Reports
  • Sales CRM Reporting & Business Intelligence
  • Sales Activities Reports & Business Intelligence
  • Form & Fields CRM Customization
  • Reports & Templates Customization
  • Email/SMS Customization

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Contact No.

Contact No.

+91-8144-798798 8943048148
Languages Supported

Languages Supported

English English
Popular Customers

Popular Customers

Redington, Wago, Ababil, Asianet Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Available Plans

Available Plans

Cratio CRM offers two enterprise pricing plans for users to choose from. Give the details a look, and choose the best plan for your company:

Sales CRM + – Rs.499/User/Month (Billed Quarterly) or Rs.399/User/Month (Billed Annually)

  • Minimum 5 Users
  • All Essential CRM Features
  • Automatic Lead Capture From Portals
  • Fields & Reports Customization
  • Cloud Telephony Integration
  • Daily Usage/Activities Reports in Email

Sales CRM Enterprise – Rs.599/User/Month (Billed Quarterly) or Rs.499/User/Month (Billed Annually)

  • Minimum 5 Users
  • Territory Management (Location & Product)
  • Products, Sales Quotation & Templates
  • Advanced Data Sharing & Security Rules
  • Customized Modules, Forms & Reports
  • API, Webservices & 3rd Party Integration

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Company's Address

Company's Address

52, First Main Road, New Colony
Chrompet, Chennai - 600044
India
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Email Address

Email Address

sales@cratio.com sales@customericare.com
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Available Integrations

Available Integrations

Cratio CRM integrates with the following business systems and applications:

  • Knowlarity
  • Ozonetel
  • MyOperator
  • Exotel
  • Facebook Ads
  • Google Adwords
  • Twitter
  • LinkedIn Ads
  • Indiamart
  • Alibaba
  • Sulekha
  • Justdial
  • YellowPages
  • 99 Acres
  • Magic Bricks
  • Shiksha
  • Careers 360
  • Carwale
  • CarTrade
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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When you compare different CRM Software apps you shouldn’t simply explore their list of features and provided pricing packages. Keep in mind the product should be matching your requirements and company so the more flexible their offer the better. Explore which OSes are supported by CustomerICare and Cratio CRM and ensure you will get mobile support for whichever devices you work on in your company. You should also find out which languages and countries are supported, as this might be a critical factor for many businesses.