Compare CozTel vs. CustomerICare

If you want to get a easy way to find out which Customer Support Software product is better, our proprietary algorythm gives CustomerICare a score of 7.0 and CozTel a score of 8.0 for total quality and performance. Moreover, CustomerICare is rated at 85%, while CozTel is rated 100% for their user satisfaction level. You can also examine their product details, including functions, tools, options, plans, prices, and many more. Find out whether the solution lets you to customize a few of its funnels to guarantee it complements your own business procedures. Users who want to save some time or want a Customer Support Software advice from our experts may want to examine these top choices for this year: LiveAgent, Samanage, Freshdesk.
Comparison

CozTel

VS

CustomerICare

VS

CozTel screenshot CustomerICare screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

85% ?

Pricing

Pricing

by quote

$22

Price Scheme

Price Scheme

Quote-based Monthly payment | Quote-based
Complete Review

Complete Review

General Description

General Description

Coztel is Cloud-based Call Center Software that provides complete call center solution to inbound, Outbound and Blended call centers.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Contact Address

Contact Address

83 Ducie St.
M1 2JQ Manchester
United Kingdom
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Contact Email

Contact Email

contact@coztel.com sales@customericare.com
Phone No.

Phone No.

+1-830-431-9037 8943048148
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone Live Support
Pricing Details

Pricing Details

Learn more about CozTel pricing Learn more about CustomerICare pricing
Popular Clients

Popular Clients

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Languages Supported

Languages Supported

USA, UK, Canada, International International
Cost Details

Cost Details

Contact Coztel for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Available Integrations

Available Integrations

CozTel integrates with the following business systems and applications:

  • Insightly
  • Zoho
  • Zendesk
  • Salesforce
  • Vtiger
  • Pipedrive
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Available Devices

Available Devices

Windows
Android
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Features

Features

CozTel FEATURES

  • Avatar Dialer
  • Recording Portal
  • Internal Chat
  • TPS/DNC Filtering
  • Web Phone
  • Voice Broadcasting
  • PCI Compliance
  • Predictive Dialer
  • Power Dialer
  • Progressing Dialer
  • Integrations
  • Auto Call Distribution
  • Interactive Voice Response (IVR)
  • Display Local Caller ID

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Compare Alternatives

Compare Alternatives

Compare with Freshchat
Compare with Freshservice
Compare with TeamSupport
Compare with WSDesk
Compare with Toonimo
Compare with Vocalcom Cloud Contact Center
Compare with HipChat
Compare with Kayako
Compare with Ameyo
Compare with Pulseway
Compare with Convoso
Compare with WizeHive Grant Manager
Compare with PHC Service FX
Compare with ContactWorld
Compare with HappyFox Chat
Compare with Enalyzer
Compare with Salesvue
Compare with ProProfs Chat
Compare with Reputology
Compare with SmartAction
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

When you compare different Customer Support Software apps you shouldn’t only look at their features list and offered pricing packages. Pay attention to the fact that the product must be matching your work processes and company so the more flexible their offer the better. Explore which platforms are supported by CustomerICare and CozTel and be certain you will get mobile support for whichever devices you work on in your company. You should also learn which languages and countries are supported, because this might be a critical factor for many firms.