Compare CozTel vs. CustomerICare

If you’re getting a difficult time choosing the right Customer Support Software product for your situation, we suggest that you compare the available software and discover which service offers more benefits. For instance, here you can compare CustomerICare (overall score: 7.0; user rating: 85%) vs. CozTel (overall score: 8.0; user rating: 100%) for their overall performance. It's also possible to see which one provides more tools that you need or which has more suitable pricing plans for your current budget constraints. Using a clear table to compare their features will significantly boost the chances of obtaining the appropriate product for your company. Look closely at other areas of the software for example ease-of-use, adaptability, scalability, and pricing plans. We know that not all people have the time to test a large number of various products, so we created a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Zendesk, Samanage, Freshdesk.
Comparison

CozTel

VS

CustomerICare

VS

CozTel screenshot CustomerICare screenshot
Pricing Details

Total Score

Our Score

8.0 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

85% ?

Pricing

Pricing

by quote

$22

Price Scheme

Price Scheme

Quote-based Monthly payment | Quote-based
Complete Review

Complete Review

General Description

General Description

Coztel is Cloud-based Call Center Software that provides complete call center solution to inbound, Outbound and Blended call centers.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Available Plans

Available Plans

Contact Coztel for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Features

Features

CozTel FEATURES

  • Avatar Dialer
  • Recording Portal
  • Internal Chat
  • TPS/DNC Filtering
  • Web Phone
  • Voice Broadcasting
  • PCI Compliance
  • Predictive Dialer
  • Power Dialer
  • Progressing Dialer
  • Integrations
  • Auto Call Distribution
  • Interactive Voice Response (IVR)
  • Display Local Caller ID

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Contact Address

Contact Address

83 Ducie St.
M1 2JQ Manchester
United Kingdom
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Email Address

Email Address

contact@coztel.com sales@customericare.com
Popular Clients

Popular Clients

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Client Types

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Pricing Details

Pricing Details

Learn more about CozTel pricing Learn more about CustomerICare pricing
Available Devices

Available Devices

Windows
Android
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Integrations

Integrations

CozTel integrates with the following business systems and applications:

  • Insightly
  • Zoho
  • Zendesk
  • Salesforce
  • Vtiger
  • Pipedrive
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Languages Supported

Languages Supported

English English
Phone No.

Phone No.

+1-830-431-9037 8943048148
Support Types

Support Types

Phone Live Support
Ticket Training
Phone Live Support
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you compare different Customer Support Software apps you shouldn’t just analyze their list of features and offered pricing plans. Consider that the product must be matching your needs and company so the more flexible their offer the better. Learn which systems are supported by CustomerICare and CozTel and make sure you will get mobile support for whichever devices you use in your company. You should also examine which languages and countries are supported, as this might be a key element for many firms.