Compare Convoso vs. CustomerICare

When scouting for the best Customer Support Software for your business it is recommended that you evaluate the characteristics, rates, along with other important data concerning the product and vendor. Here, you can check the similarities and disparities between CustomerICare (overall score at 7.0 and user satisfaction at 85%) and Convoso (overall score at 8.3 and user satisfaction at 100%). It's also possible to examine their specific modules, like services, plans, costs, terms and conditions, etc. Moreover, analyze the terms closely for information on hidden fees, including, setup cost, independent customer service, upgrade fees, cloud storage fees, and other similar charges. Users who are pressed for time or want a Customer Support Software recommendation from our team might want to investigate these top choices for this year: Zendesk, Freshdesk, Samanage.
Compare

Convoso

VS

CustomerICare

VS

Convoso screenshot CustomerICare screenshot
Pricing Page

Our Score

Our Score

8.3 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

85% ?

Pricing

Pricing

by quote

$22

Pricing Type

Pricing Type

Quote-based Monthly payment | Quote-based
Detailed Review

Detailed Review

General Description

General Description

Convoso is an all-in-one cloud hosted communications solution that makes contact centers more productive and enjoyable for everyone.
Guide your web visitors and nurture them to become leads and make more conversions.
Useful Links
Available Languages

Available Languages

English English
Contact No.

Contact No.

(888) 456-5454 8943048148
Vendor Email

Vendor Email

info@convoso.com sales@customericare.com
List of Features

List of Features

Convoso FEATURES

  • Softphone (webRTC)
  • PBX Hosting
  • Predictive Dialing
  • Gamified LMS
  • Scripting
  • Call distribution
  • Automatic reports
  • Dead call notifications
  • List scrubbing
  • Texting
  • Training
  • Call recording
  • Surveys post-call
  • Reminders
  • Agent to agent transfer
  • Gamified KPI Indicators
  • Email templates
  • Performance monitors

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Prominent Customers

Prominent Customers

Prime Lending, Iconic Partners, ScanDigital.com Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Supported Integrations

Supported Integrations

Convoso’s open API provides powerful integration capabilities with any 3rd party CRM system

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Pricing Page

Pricing Page

Learn more about Convoso pricing Learn more about CustomerICare pricing
Available Support

Available Support

Phone Live Support
Ticket Training
Phone Live Support
Available Devices

Available Devices

Windows
Linux
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Linux
Android
iPhone/iPad
Mac
Vendor's Address

Vendor's Address

0950 Warner Center Lane, Building A
Woodland Hills, CA 91367
USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Cost Details

Cost Details

Convoso’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote. A free demo is also available to test the features in advance.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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In case you are still having doubts about which app will be best for your business it might be a good idea to check out each service’s social metrics. Such metrics are usually a way to see how popular every product is and how wide is its online presence.For instance, if you look at CustomerICare LinkedIn account you’ll see that they are followed by 8 users. In case of Convoso the amount of followers on their LinkedIn page is 741.