Compare Convoso vs. CustomerICare

To ensure that you get the most efficient and productive Customer Support Software for your enterprise, you need to compare products available on the market. For instance, here you may match CustomerICare’s overall score of 7.0 against Convoso’s score of 8.3. You can also evaluate their general user satisfaction: CustomerICare (85%) vs. Convoso (100%). What’s more, you can review their strengths and weaknesses feature by feature, including their offered terms and rates. By comparing products you are more likely to pick the best software for your needs. It goes without saying you must understand your specific needs to realize which solution meets those needs. Right now, the most popular services in our Customer Support Software category are: Freshdesk, LiveAgent, Samanage.
Comparison

Convoso

VS

CustomerICare

VS

Convoso screenshot CustomerICare screenshot
Pricing Page

Score

Our Score

8.3 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

85% ?

Price

Price

by quote

$22

Pricing Type

Pricing Type

Quote-based Monthly payment | Quote-based
Complete Review

Complete Review

Product Info

Product Info

All-in-one cloud hosted communications solution that makes contact centers more productive and enjoyable for everyone.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Languages

Languages

USA, Canada International
OS Supported

OS Supported

Windows
Linux
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Linux
Android
iPhone/iPad
Mac
Supported Integrations

Supported Integrations

Convoso’s open API provides powerful integration capabilities with any 3rd party CRM system

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Vendor's Address

Vendor's Address

0950 Warner Center Lane, Building A
Woodland Hills, CA 91367
USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Available Plans

Available Plans

Convoso’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote. A free demo is also available to test the features in advance.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Available Support

Available Support

Phone Live Support
Ticket Training
Phone Live Support
Prominent Clients

Prominent Clients

Prime Lending, Iconic Partners, ScanDigital.com Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Phone Number

Phone Number

(888) 456-5454 8943048148
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Pricing Page

Pricing Page

Learn more about Convoso pricing Learn more about CustomerICare pricing
List of Features

List of Features

Convoso FEATURES

  • Softphone (webRTC)
  • PBX Hosting
  • Predictive Dialing
  • Gamified LMS
  • Scripting
  • Call distribution
  • Automatic reports
  • Dead call notifications
  • List scrubbing
  • Texting
  • Training
  • Call recording
  • Surveys post-call
  • Reminders
  • Agent to agent transfer
  • Gamified KPI Indicators
  • Email templates
  • Performance monitors

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Vendor Email

Vendor Email

info@convoso.com sales@customericare.com
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In the event you are still having doubts about which product will be best for your company it might be a sound idea to analyze each service’s social metrics. These metrics are usually an indicator of how popular every service is and how extensive is its online presence.For example, if you check CustomerICare LinkedIn profile you’ll find out that they are followed by 8 people. In case of Convoso the volume of followers on their LinkedIn page is 741.