Compare ConnectWise Automate vs. CustomerICare

Different businesses require different types of Customer Support Software. To learn which one suits you, think of reviewing various alternatives feature by feature including their conditions and pricing. Likewise, you can get a quick idea of their overall performance and customer feedback by checking our smart scoring system. The results are: CustomerICare (7.0) vs. ConnectWise Automate (8.5) for total quality and usefulness; CustomerICare (85%) vs. ConnectWise Automate (100%) for user satisfaction rating. Analyze their high and low points and decide which software is a better choice for your company. A simple, practical tactic is to note down the advantages and disadvantages of both solutions next to each other and check which software has more benefits. Our team put a lot of effort to prepare reviews of all popular Customer Support Software services offered on the market, but among them these three caught our special attention: Samanage, Freshdesk, LiveAgent.
Product

ConnectWise Automate

VS

CustomerICare

VS

ConnectWise Automate screenshot CustomerICare screenshot
Pricing Page

Total Score

Our Score

8.5 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

85% ?

Cost

Cost

by quote

$22

Pricing Type

Pricing Type

Quote-based Monthly payment | Quote-based
Detailed Review

Detailed Review

Product Info

Product Info

ConnectWise Automate helps boost the effectiveness of your IT team with flexible remote monitoring and management tools.
Guide your web visitors and nurture them to become leads and make more conversions.
Easy Links
Prominent Customers

Prominent Customers

Innovative Computing Systems Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Customer Types

Customer Types

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Company's Address

Company's Address

4110 George Rd., Suite 200
Tampa, FL 33634
USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Cost Details

Cost Details

ConnectWise’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and request a quote. You can also subscribe for their free trial, and check whether the software is a perfect fit for your business.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Languages

Languages

USA, UK, Canada, International International
Vendor Email

Vendor Email

sales@customericare.com
Available Devices

Available Devices

Windows
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Pricing Page

Pricing Page

Learn more about ConnectWise Automate pricing Learn more about CustomerICare pricing
Contact Phone

Contact Phone

+1-800-671-6898 8943048148
Available Integrations

Available Integrations

ConnectWise Automate integrates with the following business systems and applications:

  • ConnectWise Manage
  • ConnectWise Control
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone Live Support
Features

Features

ConnectWise Automate FEATURES

  • Discovery
  • Management
  • Patching
  • Monitoring
  • Automation
  • Integrations

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you are still having doubts about which app will be best for your business it might be a sensible idea to take a look at each service’s social metrics. Such metrics are frequently a way to see how popular each product is and how big is its online presence. For example, in case of Facebook CustomerICare has 1001 likes on their official page while ConnectWise Automate profile is liked by 14550 users.