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Compare ConnectWise Automate vs. CustomerICare

You have so many Customer Support Software alternatives in today’s state of that industry that selecting the best product is often overwhelming. On our comparison page, you can actually review the functions, stipulations, available plans, and more details of CustomerICare and ConnectWise Automate. You can compare their score (7.0 for CustomerICare vs. 8.5 for ConnectWise Automate) and user satisfaction level (85% for CustomerICare vs. 100% for ConnectWise Automate). The scores and ratings give you an overall idea how both these software products perform. Moreover, make sure if the software can integrate with your current business apps to guarantee greater productivity. Our team put a lot of effort to prepare reviews of all popular Customer Support Software solutions that you can find on the market, but among them these three caught our special attention: Freshdesk, Salesforce Essentials, Zendesk.
Comparison

ConnectWise Automate

VS

CustomerICare

VS

ConnectWise Automate screenshot CustomerICare screenshot
Pricing Details

Our Score

Our Score

8.5 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

85% ?

Cost

Cost

by quote

$22

Pricing Type

Pricing Type

Quote-based Monthly payment | Quote-based
Full Review

Full Review

General Description

General Description

ConnectWise Automate is a software product that helps to boost the effectiveness of your IT team with flexible remote monitoring and management tools.
Guide your web visitors and nurture them to become leads and make more conversions.
Useful Links
Cost Details

Cost Details

ConnectWise’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and request a quote. You can also subscribe for their free trial, and check whether the software is a perfect fit for your business.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Vendor Email

Vendor Email

sales@customericare.com
Available Devices

Available Devices

Windows
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Pricing Details

Pricing Details

Learn more about ConnectWise Automate pricing Learn more about CustomerICare pricing
Supported Integrations

Supported Integrations

ConnectWise Automate integrates with the following business systems and applications:

  • ConnectWise Manage
  • ConnectWise Control
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Company's Address

Company's Address

4110 George Rd., Suite 200
Tampa, FL 33634
USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Phone No.

Phone No.

+1-800-671-6898 8943048148
Available Features

Available Features

ConnectWise Automate FEATURES

  • Discovery
  • Management
  • Patching
  • Monitoring
  • Automation
  • Integrations

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Types of Customers

Types of Customers

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Prominent Customers

Prominent Customers

Innovative Computing Systems Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Available Support

Available Support

Phone Live Support
Ticket Training
Phone Live Support
Languages Supported

Languages Supported

English English
Software Comparison

Software Comparison

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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No Customer Support Software will be perfect enough to solve all the requirements of a specific team. While main features of CustomerICare and ConnectWise Automate are important you should also carefully analyze the integrations offered by every app. In many cases your team will already be working with some other B2B software in your company and it’s always wiser to choose products that integrate well with each other. With that approach you can ensure a smooth transfer of data between your teams and software used, which can significantly reduce time spent on migrating between one product and the other.