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Compare CustomerICare vs. Communifire

When selecting the proper CRM Software for your firm it is suggested that you review the features, pricing, as well as other crucial details regarding the product and vendor. Here, you are able to see the parallels and discrepancies between CustomerICare (overall score at 7.0 and user satisfaction at 85%) and Communifire (overall score at 6.7 and user satisfaction at 100%). You may also examine their specific modules, like tools, plans, costs, conditions, etc. What is more, read the terms carefully for information on hidden costs, including, installation, separate support plan, upgrade fees, storage fees, and more. If you need to quickly find the optimal Customer Support Software according to our review team we advise you examine the following services: Freshdesk, Salesforce Essentials, Zendesk.
Software

CustomerICare

VS

Communifire

VS

CustomerICare screenshot Communifire screenshot
Pricing Details

Total Score

Our Score

7.0 ?

Our Score

6.7 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

85% ?

Client Satisfaction

100% ?

Price

Price

$22

$49

Price Scheme

Price Scheme

Monthly payment | Quote-based Monthly payment | Annual Subscription
Full Review

Full Review

General Description

General Description

Guide your web visitors and nurture them to become leads and make more conversions.
Streamlines communication and work processes and integrates them in a social business platform to enhance collaboration and content management.
Easy Links
Prominent Customers

Prominent Customers

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens Toyota, Bravo, Dannon, Whirlpool, Edwards
Pricing Details

Pricing Details

Learn more about CustomerICare pricing Learn more about Communifire pricing
Available Support

Available Support

Phone Live Support
Phone
Ticket Training
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Supported Integrations

Supported Integrations

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
  • HTML
  • CSS
  • Bing Maps
  • Google Spreadsheets
  • MailChimp
  • SlideShare
  • Facebook
  • Twitter
  • MP4, YouTube, Vimeo
  • PDF
  • MS Office and Open Office documents
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Windows
Android
iPhone/iPad
Contact No.

Contact No.

8943048148 1.888.976.4446
Cost Details

Cost Details

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

Details about Communifire cost are given below:

Communifire is available as a SaaS or On-Premise plan, plus you have a choice of support plans:

Basic ($49 per month): 10 users; 10GB space
Pro ($99 per month): 20 users; 20 GB space
Plus ($199 per month): 50 users; 30 GB space
Max ($499 per month): 100 users; 40 GB space
Annual Plan ($10,000 per year; as SaaS or plus $500 hosting for On-Premise): unlimited no. of users; 50 GB space

Languages Supported

Languages Supported

English English
Vendor Email

Vendor Email

sales@customericare.com sales@axerosolutions.com
Vendor's Address

Vendor's Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
San Diego, CA
List of Features

List of Features

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager

Communifire FEATURES

  • Social Networking for your company
  • Business Collaboration
  • Social Intranet Solutions
  • Project Management Tools
  • Build a Knowledgebase
  • Create Customer Extranets
  • Create Sales & Marketing Communities
  • Create Online Communities
  • Help Desk / Ticketing / Case Management
  • Collaborate with your co-workers
  • Blogs, Articles, Events, Forums, Wiki
  • Job Board, User Management
  • Activity Streams & Microblogging
  • File Sharing & Document Management
  • Real-time Chat & Messaging
  • Real-time Notifications
  • Social Development Platform
  • SaaS or Self-Hosted
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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In the event you are still having second thoughts about which service will work best for your company it may be a good idea to investigate each service’s social metrics. Such metrics are usually a way to see how popular each service is and how big is its online presence. For example, in case of Facebook CustomerICare has 1001 likes on their official page while Communifire profile is liked by 692 users.