Compare CustomerICare vs. Communifire

Assessing products to get the best CRM Software doesn't have to be hard. On our review platform, we enable you to match CustomerICare and Communifire and right away see their unique elements. We allow you to examine their functions, supported devices, customer support, pricing, terms, plus more. It's also possible to examine their overall score (7.0 for CustomerICare vs. 6.7 for Communifire) and overall customer satisfaction level (85% for CustomerICare vs. 100% for Communifire). Devote time to assess your top choices and find out which one is ideal for your company. You should also check the software company’s business viability; can you count on them and will they still be around a few years from now? In the event you would like to quickly locate the more reliable Customer Support Software according to our experts we recommend you take a look at these products: Freshdesk, LiveAgent, Samanage.
Compare

CustomerICare

VS

Communifire

VS

CustomerICare screenshot Communifire screenshot
Pricing Details

Our Score

Our Score

7.0 ?

Our Score

6.7 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

85% ?

Client Satisfaction

100% ?

Pricing

Pricing

$22

$49

Pricing Type

Pricing Type

Monthly payment | Quote-based Monthly payment | Annual Subscription
Complete Review

Complete Review

General Description

General Description

Guide your web visitors and nurture them to become leads and make more conversions.
Streamlines communication and work processes and integrates them in a social business platform to enhance collaboration and content management.
Useful Links
Features

Features

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager

Communifire FEATURES

  • Social Networking for your company
  • Business Collaboration
  • Social Intranet Solutions
  • Project Management Tools
  • Build a Knowledgebase
  • Create Customer Extranets
  • Create Sales & Marketing Communities
  • Create Online Communities
  • Help Desk / Ticketing / Case Management
  • Collaborate with your co-workers
  • Blogs, Articles, Events, Forums, Wiki
  • Job Board, User Management
  • Activity Streams & Microblogging
  • File Sharing & Document Management
  • Real-time Chat & Messaging
  • Real-time Notifications
  • Social Development Platform
  • SaaS or Self-Hosted
Available Languages

Available Languages

International USA, UK, Canada, China, Germany, India, Japan
Popular Clients

Popular Clients

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens Toyota, Bravo, Dannon, Whirlpool, Edwards
Phone No.

Phone No.

8943048148 1.888.976.4446
Types of Support

Types of Support

Phone Live Support
Phone
Ticket Training
Contact Email

Contact Email

sales@customericare.com sales@axerosolutions.com
Pricing Details

Pricing Details

Learn more about CustomerICare pricing Learn more about Communifire pricing
Pricing Plans

Pricing Plans

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

Details about Communifire cost are given below:

Communifire is available as a SaaS or On-Premise plan, plus you have a choice of support plans:

Basic ($49 per month): 10 users; 10GB space
Pro ($99 per month): 20 users; 20 GB space
Plus ($199 per month): 50 users; 30 GB space
Max ($499 per month): 100 users; 40 GB space
Annual Plan ($10,000 per year; as SaaS or plus $500 hosting for On-Premise): unlimited no. of users; 50 GB space

Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Windows
Android
iPhone/iPad
Company Size

Company Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Available Integrations

Available Integrations

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
  • HTML
  • CSS
  • Bing Maps
  • Google Spreadsheets
  • MailChimp
  • SlideShare
  • Facebook
  • Twitter
  • MP4, YouTube, Vimeo
  • PDF
  • MS Office and Open Office documents
Vendor's Address

Vendor's Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
San Diego, CA
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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When you pick a software that you are sure will be an actual asset for your business you shouldn’t only focus on what reviewers have to say about it. Very often personal experience with the product will vary, depending on your own goals and needs. That’s why in our reviews we also give our User Satisfaction Rating for every software to give you a quick overview of how real users of CustomerICare and Communifire estimate their experience with the app. Our system is based on detailed analysis of product appearances on other websites, social networks and blogs, so you will get a full and reliable picture of what other people think about each software. In this case CustomerICare has a total satisfaction rating at 85% while for Communifire 100% of people say they had a positive experience with it.