Compare CloudCherry vs. CustomerICare

Assessing products to find the best CRM Software doesn't have to be hard. On our review platform, it is possible to match CustomerICare and CloudCherry and immediately analyze their unique elements. We allow you to examine their uniqe benefits, supported devices, level of support, costs, terms, plus more. It's also possible to compare their overall score (7.0 for CustomerICare vs. 8.5 for CloudCherry) and overall customer satisfaction level (85% for CustomerICare vs. 100% for CloudCherry). Devote time to compare your leading choices and determine which one is right for your company. Likewise, you must check the software vendor’s credibility; are they reliable and will they still be on the market in a few years time? Our team put a lot of effort to prepare reviews of all popular CRM Software services that you can find out there, but among them these three caught our special attention: Pipedrive, HubSpot CRM, Freshdesk.
Compare

CloudCherry

VS

CustomerICare

VS

CloudCherry screenshot CustomerICare screenshot
Pricing Page

Total Score

Our Score

8.5 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

85% ?

Pricing

Pricing

by quote

$22

Price Scheme

Price Scheme

Quote-based Monthly payment | Quote-based
Full Review

Full Review

Overview

Overview

CloudCherry is a software tool that helps companies understand what customers really think of their service and maximize the potential of every customer interaction.
Guide your web visitors and nurture them to become leads and make more conversions.
Easy Links
Pricing Page

Pricing Page

Learn more about CloudCherry pricing Learn more about CustomerICare pricing
List of Features

List of Features

CloudCherry FEATURES

  • Omni(Present)- Channel (17+ VOC channels)
  • Flexible questionnaire builder
  • Readymade questionnaire templates
  • Net Promoter Score
  • Automated Sentiment Analysis
  • Customer Satisfaction
  • Customer Effect Score
  • Email Links & Embeds
  • Chatbots
  • Popup Surveys
  • QR Codes
  • Customer Delight Meter & Customer Delight Score
  • Feedback & Customer Experience and Dashboard
  • Insight Center Mobile App
  • Scheduled Report
  • Real-time Insights
  • Custom Reports
  • Department Roles & Views
  • Role-based Notifications
  • Ticketing & Call Center
  • Inbound IVR
  • Open API

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Available Support

Available Support

Phone Live Support
Ticket Training
Phone Live Support
Available Integrations

Available Integrations

CloudCherry is an open API system you can easily connect to any app or business system in your software infrastructure. For more details, visit the company’s official website, and talk to their NPS management experts.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Email Address

Email Address

info@getcloudcherry.com sales@customericare.com
OS Supported

OS Supported

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Pricing Plans

Pricing Plans

CloudCherry’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote. A free trial and a free demo are also available.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Phone Number

Phone Number

+1-925-400-3930 8943048148
Contact Address

Contact Address

Customer Analytics Technologies Inc.
4695 Chabot Drive, Ste. 200
Pleasanton, CA 94588
USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Languages

Languages

English English
Prominent Clients

Prominent Clients

Fastrack, University of Essex, Puma Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You should pay attention to the fact that while both CustomerICare and CloudCherry may offer an excellent set of features every solution might be created for a different company size. If you are studying different apps you may want to give some attention to a business size they are aimed at. Specific functionalities might scale up with no problem for large enterprises but if you own a small or medium business it’s usually more sensible to avoid paying for complex functionalities that you may never use.