Compare CloudCherry vs. CustomerICare

With different features, pricing, terms, and more to check, choosing the right CRM Software for your organization is hard. But by working with our system, it's easy to match the functions of CustomerICare and CloudCherry including their general score, respectively as: 7.0 and 8.4 for overall score and 85% and 100% for user satisfaction. You can also assess them feature by feature and see which software is a better fit for your company. Don’t forget to use a free trial first before getting a plan to experience how the software performs in practical situations. Right now, the most significant services in our CRM Software category are: HubSpot CRM, Salesforce CRM, Pipedrive.
Product

CloudCherry

VS

CustomerICare

VS

CloudCherry screenshot CustomerICare screenshot
Pricing Page

Our Score

Our Score

8.5 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

85% ?

Cost

Cost

by quote

$22

Pricing Type

Pricing Type

Quote-based Monthly payment | Quote-based
Detailed Review

Detailed Review

General Info

General Info

CloudCherry is a software tool that helps companies understand what customers really think of their service and maximize the potential of every customer interaction.
Guide your web visitors and nurture them to become leads and make more conversions.
Easy Links
Cost Details

Cost Details

CloudCherry’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote. A free trial and a free demo are also available.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Email Address

Email Address

info@getcloudcherry.com sales@customericare.com
Features

Features

CloudCherry FEATURES

  • Omni(Present)- Channel (17+ VOC channels)
  • Flexible questionnaire builder
  • Readymade questionnaire templates
  • Net Promoter Score
  • Automated Sentiment Analysis
  • Customer Satisfaction
  • Customer Effect Score
  • Email Links & Embeds
  • Chatbots
  • Popup Surveys
  • QR Codes
  • Customer Delight Meter & Customer Delight Score
  • Feedback & Customer Experience and Dashboard
  • Insight Center Mobile App
  • Scheduled Report
  • Real-time Insights
  • Custom Reports
  • Department Roles & Views
  • Role-based Notifications
  • Ticketing & Call Center
  • Inbound IVR
  • Open API

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Available Integrations

Available Integrations

CloudCherry is an open API system you can easily connect to any app or business system in your software infrastructure. For more details, visit the company’s official website, and talk to their NPS management experts.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Company Size

Company Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Vendor's Address

Vendor's Address

Customer Analytics Technologies Inc.
4695 Chabot Drive, Ste. 200
Pleasanton, CA 94588
USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Languages Supported

Languages Supported

USA, UK, Canada, International International
Pricing Page

Pricing Page

Learn more about CloudCherry pricing Learn more about CustomerICare pricing
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
Devices Supported

Devices Supported

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Prominent Customers

Prominent Customers

Fastrack, University of Essex, Puma Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Phone No.

Phone No.

+1-925-400-3930 8943048148
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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No CRM Software will be able to cover all the needs of a specific team. Even though key features of CustomerICare and CloudCherry are important you should also thoroughly explore the integrations supported by each solution. Quote frequently you will already be making use of some other SaaS software in your company and it’s always better to select services that integrate well with one another. That way you will be able to ensure a reliable transfer of data between your teams and apps, which can significantly reduce time wasted on migrating between one software and the next.