Compare ClickDesk vs. CustomerICare

If you want to have a quick way to decide which Help Desk Software product is better, our proprietary method gives CustomerICare a score of 7.0 and ClickDesk a score of 8.6 for overall quality and performance. At the same time, CustomerICare is rated at 85%, while ClickDesk is rated 100% for their user satisfaction level. You can also assess their product details, such as features, tools, options, plans, pricing, and much more. See whether the solution allows you to customize at least part of its processes to make sure the software matches your own business processes. As of now, the most significant products in our Communications Software category are: 8×8 VoIP Phone Service, Slack, RingCentral.
Software

ClickDesk

VS

CustomerICare

VS

ClickDesk screenshot CustomerICare screenshot
Pricing Details

Total Score

Our Score

8.6 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

85% ?

Price

Price

$13.99

$22

Price Scheme

Price Scheme

Monthly payment | Annual Subscription Monthly payment | Quote-based
Detailed Review

Detailed Review

General Info

General Info

Live chat and help desk software used by thousands of businesses every day to improve customer support and sales.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Pricing Plans

Pricing Plans

Pricing is available per agent per month.

Monthly:

  • Lite – $19.99
  • Pro – $29.99
  • Enterprise – $79.99

1 year (15% off):

  • Lite – $16.99
  • Pro – $21.99
  • Enterprise – $67.99

2 years (33% off):

  • Lite – $13.99
  • Pro – $16.99
  • Enterprise – $53.99

Team plans

Monthly:

  • Professional – $64.99
  • Growing Business – $124.99
  • Enterprise – $349.99

1 Year (15% off):

  • Professional – $55.99
  • Growing Business – $106.99
  • Enterprise – $297.99

2 Years (33% off):

  • Professional – $43.99
  • Growing Business – $83.99
  • Enterprise – $233.99

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Popular Clients

Popular Clients

Agile CRM, Quorum, NetStock Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Languages

Languages

English, Ireland, South Africa, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East English
Company Email

Company Email

support@clickdesk.com sales@customericare.com
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone Live Support
Contact Phone

Contact Phone

1.855.452.3375 8943048148
Supported Integrations

Supported Integrations

  • WordPress
  • Joomla
  • Shopify
  • PrestaShop
  • CS Cart
  • Bigcommerce
  • OpenCart
  • osCommerce
  • Magento
  • Google Apps
  • Wix
  • UnbounceNew
  • Tumblr
  • Weebly
  • MODX
  • Webs
  • Capsule CRM
  • Zendesk
  • Zoho CRM
  • Facebook
  • Twitter
  • Agile CRM
  • Salesforce
  • Sugar
  • Freshbooks
  • InfusionSoft
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Features

Features

ClickDesk FEATURES

  • Live chat features
  • Guaranteed 99.95% uptime
  • Helpdesk software
  • Intuitive web chat panel
  • Easily manage simultaneous conversations and tickets
  • Easy setup
  • Beautiful and customizable
  • Take chats on IM
  • For people on the go
  • ClickDesk video chat
  • Integrated helpdesk ticket management
  • Multiple departments
  • Unique subdomain
  • Ticket automation
  • Integrate Facebook and Twitter automatically
  • Chat reports and performance graphs
  • Live-chat reports
  • Chat history and transcripts
  • Graphs and filters
  • Agent performance
  • Real time visitor engagement
  • Drive customer happiness
  • Increase conversions
  • Social toolbar

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Pricing Details

Pricing Details

Learn more about ClickDesk pricing Learn more about CustomerICare pricing
Company's Address

Company's Address

MS 35, 440 N Wolfe Road, Sunnyvale,
CA 94085, USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Compare Products

Compare Products

Compare with Microsoft Outlook
Compare with ContactWorld
Compare with Reamaze
Compare with Avoxi
Compare with Knovio
Compare with Corvisa Contact Center
Compare with Dimelo Digital
Compare with Minsh Apps
Compare with Birdie MDaemon Migrator
Compare with Vivantio Service Desk
Compare with Emojics
Compare with LiveChat
Compare with QuickTapSurvey
Compare with Saleswah CRM
Compare with Damnlist
Compare with VIENNA Advantage
Compare with LeadScore.io
Compare with uProc
Compare with vCita
Compare with bpm'online service
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

Both CustomerICare and ClickDesk were evaluated by a team of reliable B2B experts who conducted a detailed examination of all key elements of each app. Their ultimate rating was prepared using our unique SmartScore algorithm that gives a separate partial score to every factor like: main functionalities, client support, mobile device support, security, customer satisfaction as well as media presence. Here at FinancesOnline we realize useful features are not the only thing important to a company so we make an effort to pay attention to all aspects of a product prior to giving it a final score.