Compare ClickDesk vs. CustomerICare

There is a wide range of Help Desk Software products available for businesses these days. The simplest way to find out which service fits your needs best is to check them side by side. For example, here you can assess CustomerICare and ClickDesk for their overall score (7.0 vs. 8.6, respectively) or their user satisfaction rating (85% vs. 100%, respectively). Additionally, you can review their capabilities and pricing stipulations and other valuable details below. When matching products make sure you compare their similar functions and mark their distinctive elements to obtain a clearer picture of both deals. Similarly, bear in mind to evaluate secondary issues like security, backup, usability, and helpdesk support. We did our best to prepare reviews of all popular Communications Software solutions available on the market, but among all the ones we reviewed these three deserved our special attention: RingCentral, Slack, 8×8 VoIP Phone Service.
Product

ClickDesk

VS

CustomerICare

VS

ClickDesk screenshot CustomerICare screenshot
Pricing Details

Score

Our Score

8.6 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

85% ?

Price

Price

$13.99

$22

Price Scheme

Price Scheme

Monthly payment | Annual Subscription Monthly payment | Quote-based
Detailed Review

Detailed Review

General Description

General Description

Live chat and help desk software used by thousands of businesses every day to improve customer support and sales.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Available Languages

Available Languages

USA, UK, Ireland, Canada, South Africa, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East International
Pricing Info

Pricing Info

Pricing is available per agent per month.

Monthly:

  • Lite – $19.99
  • Pro – $29.99
  • Enterprise – $79.99

1 year (15% off):

  • Lite – $16.99
  • Pro – $21.99
  • Enterprise – $67.99

2 years (33% off):

  • Lite – $13.99
  • Pro – $16.99
  • Enterprise – $53.99

Team plans

Monthly:

  • Professional – $64.99
  • Growing Business – $124.99
  • Enterprise – $349.99

1 Year (15% off):

  • Professional – $55.99
  • Growing Business – $106.99
  • Enterprise – $297.99

2 Years (33% off):

  • Professional – $43.99
  • Growing Business – $83.99
  • Enterprise – $233.99

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Integrations

Integrations

  • WordPress
  • Joomla
  • Shopify
  • PrestaShop
  • CS Cart
  • Bigcommerce
  • OpenCart
  • osCommerce
  • Magento
  • Google Apps
  • Wix
  • UnbounceNew
  • Tumblr
  • Weebly
  • MODX
  • Webs
  • Capsule CRM
  • Zendesk
  • Zoho CRM
  • Facebook
  • Twitter
  • Agile CRM
  • Salesforce
  • Sugar
  • Freshbooks
  • InfusionSoft
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Pricing Details

Pricing Details

Learn more about ClickDesk pricing Learn more about CustomerICare pricing
Contact Email

Contact Email

support@clickdesk.com sales@customericare.com
Available Support

Available Support

Phone Live Support
Ticket Training
Phone Live Support
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Available Features

Available Features

ClickDesk FEATURES

  • Live chat features
  • Guaranteed 99.95% uptime
  • Helpdesk software
  • Intuitive web chat panel
  • Easily manage simultaneous conversations and tickets
  • Easy setup
  • Beautiful and customizable
  • Take chats on IM
  • For people on the go
  • ClickDesk video chat
  • Integrated helpdesk ticket management
  • Multiple departments
  • Unique subdomain
  • Ticket automation
  • Integrate Facebook and Twitter automatically
  • Chat reports and performance graphs
  • Live-chat reports
  • Chat history and transcripts
  • Graphs and filters
  • Agent performance
  • Real time visitor engagement
  • Drive customer happiness
  • Increase conversions
  • Social toolbar

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Popular Clients

Popular Clients

Agile CRM, Quorum, NetStock Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Contact Address

Contact Address

MS 35, 440 N Wolfe Road, Sunnyvale,
CA 94085, USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Contact No.

Contact No.

1.855.452.3375 8943048148
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You should keep in mind that even though both CustomerICare and ClickDesk may offer an outstanding set of features each solution may be designed for a different company size. If you are studying different apps you may want to focus on a company type they are catering to. Certain features might scale up efficiently for large enterprises but if you have a small or medium business it’s usually more sensible to refrain paying for complex functionalities that you might never have a chance to use.