Compare CustomerICare vs. CDMessenger

Finding the perfect Customer Support Software for your organization is essential to growing your company’s productivity. In our platform, it's easy to assess different solutions to see which one is the proper software for your requirements. Here you can match CustomerICare vs. CDMessenger and look at their overall scores (7.0 vs. 8.9, respectively) and user satisfaction rating (85% vs. 95%, respectively). You can even analyze the details of rates, terms and conditions, plans, features, tools, and more, and decide which software offers more advantages for your business. As a rule of thumb, go for the business software which helps you to scale the features and pricing to address your sales growth or lack of it. In the event you need to quickly decide on the best Customer Support Software according to our review team we recommend you check out one of these services: Samanage, LiveAgent, Freshdesk.
Software

CustomerICare

VS

CDMessenger

VS

CustomerICare screenshot CDMessenger screenshot

Our Score

Our Score

7.0 ?

Our Score

7.8 ?

Customer Experience

Customer Experience

85% ?

Customer Experience

95% ?

Price

$22

$2

Pricing Type

Monthly payment | Quote-based Annual Subscription
Advertising

Detailed Review

Product Info

Guide your web visitors and nurture them to become leads and make more conversions.
Corporate Digital Messenger (CD Messenger) is an app that helps users communicate in a secure, reliable, and stable environment.

Contact Email

sales@customericare.com imosupport@live2support.com

Support Types

Phone Live Support
Phone Live Support
Ticket Training

Prominent Customers

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens

Phone Number

8943048148 +91-120-4219245

List of Features

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager

CDMessenger FEATURES

  • Access from anywhere
  • Audible alarms to remind you about important tasks
  • Complete administrative controls
  • Conferencing
  • Conversations history
  • Create and send sticky note
  • Customizable user interface
  • Group-wise or department-wise conversations
  • Event alert management
  • File transfer
  • Group chat conferencing capability
  • Group messaging
  • Instant messaging
  • Instant generation of printed transcripts of all your IM
  • Live spell checking in real time
  • Notice boards/announcement
  • Office notice board
  • SSL-based encrypted communication
  • Sticky notes
  • To-do lists (task management)
Advertising

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Windows
Android
iPhone/iPad
Mac

Available Integrations

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk

Not applicable since CDMessenger is an inter-office messenger designed and developed for internal communication among office, business colleagues in same or multiple location office premises.

Pricing Details

Learn more about CustomerICare pricing Learn more about CDMessenger pricing

Types of Clients

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business

Pricing Plans

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

CDMessenger offers a 30-day free trial, one price, and many features. The cost is $2 per user/month when paid annually.

Features

  • Conferencing services
  • Delivery report
  • Event reminder
  • File transfer
  • Instant messaging
  • Notice
  • Sticky notes

Company's Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Astra Softwares Pvt. Ltd., Office Address: G-241, Sector 63, Noida 201301, Uttar Pradesh, India

Available Languages

International USA, UK, Canada, China, Germany, India, Japan
Advertising

Product Comparisons

Compare with Teamwork Desk
Compare with Damnlist
Compare with Neon CRM
Compare with Unomy
Compare with Oxygen Help Desk
Compare with Spiceworks
Compare with ManageEngine ServiceDesk
Compare with InfoFlo
Compare with Gainsight
Compare with Casengo
Compare with Olark
Compare with Zoho Mail
Compare with Phonedeck
Compare with Parature
Compare with Parserr
Compare with Peek Pro
Compare with LivePerson
Compare with SkyHistory
Compare with Nicereply
Compare with Ytel

Popular Alternatives

QUICK LINKS

Page last modified

No Customer Support Software will be perfect enough to cater to all the needs of a specific team. Even though key features of CustomerICare and CDMessenger are obviously a priority you should also thoroughly examine the integrations supported by each solution. Very often your team will already be making use of various kinds of SaaS software in your company and it’s always more beneficial to opt for solutions that integrate well with one another. That way you will be able to guarantee an effortless exchange of information between your teams and software used, which can considerably reduce time devoted to migrating between one solution and the next.