Compare CDMessenger vs. CustomerICare

We are here to simplify the process of reviewing Customer Support Software products for you. For example, on this page you can verify the overall performance of CustomerICare (7.0) and contrast it with the overall performance of CDMessenger (7.8). You can also match their overall user satisfaction rating: CustomerICare (85%) vs. CDMessenger (95%). Similarly, research their functions in detail to see which product can better tackle your company’s needs. In general, any business app has to let you to quickly see the big picture, all the while giving you quick access to the details. Right now, the leading services in our Communications Software category are: RingCentral, 8×8 VoIP Phone Service, Slack.
Product

CDMessenger

VS

CustomerICare

VS

CDMessenger screenshot CustomerICare screenshot
Pricing Details

Score

Our Score

7.8 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

95% ?

Client Experience

85% ?

Cost

Cost

$2

$22

Price Scheme

Price Scheme

Annual Subscription Monthly payment | Quote-based
Detailed Review

Detailed Review

General Info

General Info

Corporate Digital Messenger (CD Messenger) is an app that helps users communicate in a secure, reliable, and stable environment.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone Live Support
Languages Supported

Languages Supported

English, China, Germany, India, Japan English
Pricing Plans

Pricing Plans

CDMessenger offers a 30-day free trial, one price, and many features. The cost is $2 per user/month when paid annually.

Features

  • Conferencing services
  • Delivery report
  • Event reminder
  • File transfer
  • Instant messaging
  • Notice
  • Sticky notes

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Contact Email

Contact Email

imosupport@live2support.com sales@customericare.com
Phone Number

Phone Number

+91-120-4219245 8943048148
Pricing Details

Pricing Details

Learn more about CDMessenger pricing Learn more about CustomerICare pricing
Vendor's Address

Vendor's Address

Astra Softwares Pvt. Ltd., Office Address: G-241, Sector 63, Noida 201301, Uttar Pradesh, India ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Prominent Clients

Prominent Clients

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Features

Features

CDMessenger FEATURES

  • Access from anywhere
  • Audible alarms to remind you about important tasks
  • Complete administrative controls
  • Conferencing
  • Conversations history
  • Create and send sticky note
  • Customizable user interface
  • Group-wise or department-wise conversations
  • Event alert management
  • File transfer
  • Group chat conferencing capability
  • Group messaging
  • Instant messaging
  • Instant generation of printed transcripts of all your IM
  • Live spell checking in real time
  • Notice boards/announcement
  • Office notice board
  • SSL-based encrypted communication
  • Sticky notes
  • To-do lists (task management)

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Integrations

Integrations

Not applicable since CDMessenger is an inter-office messenger designed and developed for internal communication among office, business colleagues in same or multiple location office premises.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Both CustomerICare and CDMessenger were tested by a group of independent B2B experts who conducted a thorough analysis of all important aspects of each product. Their total rating was prepared with unique SmartScore algorithm which gives a separate partial score to each element like: main features, client support, mobile device support, security, user satisfaction and market presence. Here at FinancesOnline we know useful features are not the only thing essential to a business so we make sure we pay attention to all facets of a app before calculating its final score.