Compare CustomerICare vs. CasengoA good way to choose the right Help Desk Software product for your firm is to match the solutions against each other. Here you can compare CustomerICare and Casengo and see their functions compared thoroughly to help you select which one is the more effective product. Also, you can compare their overall ratings, such as: overall score (CustomerICare: 7.0 vs. Casengo: 8.0) and user satisfaction (CustomerICare: 85% vs. Casengo: 100%). Examine their varying features and similarities and find out which one outperforms the other. Likewise, imagine your company tomorrow; will your business outgrow the app in the next couple of years? We know that not all people have the time to try out a wide range of different services, so we prepared a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: LiveAgent, Freshdesk, Samanage.
|Monthly payment | Quote-based||Monthly payment|
Guide your web visitors and nurture them to become leads and make more conversions.
Simple service software using team effort to deliver help desk for you and your customers.
|8943048148||31 (0)88 548 32 50|
|International||USA, UK, Canada, China, Germany, India, Japan|
Casengo is built to work in sync with the following applications and programs:
|Uniqa, Skandia, Nexterio, Riflessi, Digi Screens||Ikbenmama, Totaal, Easy Generator, Chilly|
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business | Freelancers|
|Learn more about CustomerICare pricing||Learn more about Casengo pricing|
If you want to know about CustomerICare costs here are the details:
Freemium ($0, up to 1 operator)
Regular Care ($22, 1 operator/month)
Prestige Care ($32, per seat/month)
Enterprise (by quote)
Here are the Casengo cost details:
Casengo offers a free trial package and 3 paid versions, each designed to provide customer support that suits both the size of your business and your budget.
Free. This Free package allows you to try Casengo’s brand of chat support. Up to 3 users and 30 conversations, this plan comes with a knowledge base and a load of basic features such as Call Logging, Customer Management labeling and filtering, and Twitter search.
Basic @ 9 euros/month. Great for small businesses and independent freelancers, this Basic Plan is great for teams up to 3 users and up to 100 conversations. Comes with standard chat and email support plus social media integration.
Premium @ 29 euros/month/user. A big favorite among all types of business from multiple industries, the Premium bundle offers unlimited number of users and unlimited number of conversations. Carries basic features and offer multiple customer support channels. Also available in other languages.
Enterprise @ 44 euros/month/user. Carries the Premium Plan features and more. Rigged with topnotch business functions such as custom reporting and vast knowledgebase to mention a few.
| ul. Hauke-Bosaka 17/1|
50-447 Wrocław, Poland
|Keizersgracht 467, Amsterdam, The Netherlands|
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In case you are still having second thoughts about which product will work best in your case it might be a good idea to analyze each service’s social metrics. These metrics are frequently a sign of how popular every solution is and how extensive is its online presence. For instance CustomerICare Twitter account has currently 1144 followers. At the same time Casengo Twitter is followed by 6538 people.