Compare CustomerICare vs. CasengoIf you need a reliable Customer Support Software product for your company you need to make time to assess various alternatives. It doesn’t have to be complex, and can be as quick as matching their traits in a table like the one below. You will also get a good idea how each product works. For example, on this page you can see CustomerICare’s overall score of 7.0 and compare it against Casengo’s score of 8.0; or CustomerICare’s user satisfaction level at 85% versus Casengo’s 100% satisfaction score. The assessment will help you find out the good and bad points of each application, and decide which one matches your requirements better. On top of the rich features, the solution which is simple and intuitive is always the better product. We know that not all companies have enough time to scrutinize a wide range of different services, so we came up with a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Zendesk, Freshdesk, Samanage.
|Monthly payment | Quote-based||Monthly payment|
Guide your web visitors and nurture them to become leads and make more conversions.
Simple service software using team effort to deliver help desk for you and your customers.
|Uniqa, Skandia, Nexterio, Riflessi, Digi Screens||Ikbenmama, Totaal, Easy Generator, Chilly|
|English||English, China, Germany, India, Japan|
If you want to know about CustomerICare costs here are the details:
Freemium ($0, up to 1 operator)
Regular Care ($22, 1 operator/month)
Prestige Care ($32, per seat/month)
Enterprise (by quote)
Here are the Casengo cost details:
Casengo offers a free trial package and 3 paid versions, each designed to provide customer support that suits both the size of your business and your budget.
Free. This Free package allows you to try Casengo’s brand of chat support. Up to 3 users and 30 conversations, this plan comes with a knowledge base and a load of basic features such as Call Logging, Customer Management labeling and filtering, and Twitter search.
Basic @ 9 euros/month. Great for small businesses and independent freelancers, this Basic Plan is great for teams up to 3 users and up to 100 conversations. Comes with standard chat and email support plus social media integration.
Premium @ 29 euros/month/user. A big favorite among all types of business from multiple industries, the Premium bundle offers unlimited number of users and unlimited number of conversations. Carries basic features and offer multiple customer support channels. Also available in other languages.
Enterprise @ 44 euros/month/user. Carries the Premium Plan features and more. Rigged with topnotch business functions such as custom reporting and vast knowledgebase to mention a few.
Casengo is built to work in sync with the following applications and programs:
| ul. Hauke-Bosaka 17/1|
50-447 Wrocław, Poland
|Keizersgracht 467, Amsterdam, The Netherlands|
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business | Freelancers|
|Learn more about CustomerICare pricing||Learn more about Casengo pricing|
|8943048148||31 (0)88 548 32 50|
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If you are still having doubts about which app will perform best for your company it may be a good idea to take a look at each service’s social metrics. These metrics are usually an indicator of how popular every software is and how big is its online presence. For instance, in case of Facebook CustomerICare has 1001 likes on their official page while Casengo profile is liked by 1690 people.