Compare CustomerICare vs. Casengo

A good way to choose the right Help Desk Software product for your firm is to match the solutions against each other. Here you can compare CustomerICare and Casengo and see their functions compared thoroughly to help you select which one is the more effective product. Also, you can compare their overall ratings, such as: overall score (CustomerICare: 7.0 vs. Casengo: 8.0) and user satisfaction (CustomerICare: 85% vs. Casengo: 100%). Examine their varying features and similarities and find out which one outperforms the other. Likewise, imagine your company tomorrow; will your business outgrow the app in the next couple of years? Right now, the leading products in our Customer Support Software category are: LiveAgent, Freshdesk, Samanage.
Comparison

CustomerICare

VS

Casengo

VS

CustomerICare screenshot Casengo screenshot
Pricing Details

Our Score

Our Score

7.0 ?

Our Score

8.0 ?

Customer Experience

Customer Experience

Customer Experience

85% ?

Customer Experience

100% ?

Cost

Cost

$22

9 (euros)

Pricing Type

Pricing Type

Monthly payment | Quote-based Monthly payment
Detailed Review

Detailed Review

Overview

Overview

Guide your web visitors and nurture them to become leads and make more conversions.
Simple service software using team effort to deliver help desk for you and your customers.
Quick Links
Phone No.

Phone No.

8943048148 31 (0)88 548 32 50
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Windows
Android
Mac
Available Features

Available Features

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager

Casengo FEATURES

  • Multi-channel support
  • Multi-brand management
  • Knowledge base
  • Easy installations
  • Multiple Mailbox Management
  • Team collaboration
  • Facebook integration
  • Twitter search integration
  • Instant overview
  • Hybrid Messaging
  • Macros
  • Mobile Apps
  • Reporting
  • Customization of fields, text, and appearances
  • Cloud-based system
 
Available Languages

Available Languages

International USA, UK, Canada, China, Germany, India, Japan
Supported Integrations

Supported Integrations

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk

Casengo is built to work in sync with the following applications and programs:

  • Wordpress
  • Drupal
  • Magento
Popular Clients

Popular Clients

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens Ikbenmama, Totaal, Easy Generator, Chilly
Client Types

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Email Address

Email Address

sales@customericare.com support@casengo.com
Pricing Details

Pricing Details

Learn more about CustomerICare pricing Learn more about Casengo pricing
Pricing Info

Pricing Info

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

Here are the Casengo cost details:

Casengo offers a free trial package and 3 paid versions, each designed to provide customer support that suits both the size of your business and your budget.

Free. This Free package allows you to try Casengo’s brand of chat support. Up to 3 users and 30 conversations, this plan comes with a knowledge base and a load of basic features such as Call Logging, Customer Management labeling and filtering, and Twitter search.

Basic @ 9 euros/month. Great for small businesses and independent freelancers, this Basic Plan is great for teams up to 3 users and up to 100 conversations. Comes with standard chat and email support plus social media integration.

Premium @ 29 euros/month/user. A big favorite among all types of business from multiple industries, the Premium bundle offers unlimited number of users and unlimited number of conversations. Carries basic features and offer multiple customer support channels. Also available in other languages.

Enterprise @ 44 euros/month/user. Carries the Premium Plan features and more. Rigged with topnotch business functions such as custom reporting and vast knowledgebase to mention a few.

Contact Address

Contact Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Keizersgracht 467, Amsterdam, The Netherlands
Customer Support

Customer Support

Phone Live Support
Phone Live Support
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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In case you are still having second thoughts about which product will work best in your case it might be a good idea to analyze each service’s social metrics. These metrics are frequently a sign of how popular every solution is and how extensive is its online presence. For instance CustomerICare Twitter account has currently 1144 followers. At the same time Casengo Twitter is followed by 6538 people.