Compare CustomerICare vs. Casengo

If you need a reliable Customer Support Software product for your company you need to make time to assess various alternatives. It doesn’t have to be complex, and can be as quick as matching their traits in a table like the one below. You will also get a good idea how each product works. For example, on this page you can see CustomerICare’s overall score of 7.0 and compare it against Casengo’s score of 8.0; or CustomerICare’s user satisfaction level at 85% versus Casengo’s 100% satisfaction score. The assessment will help you find out the good and bad points of each application, and decide which one matches your requirements better. On top of the rich features, the solution which is simple and intuitive is always the better product. We are aware that not all companies have enough time to scrutinize a wide range of various services, so we prepared a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk, Zendesk, Samanage.
Compare

CustomerICare

VS

Casengo

VS

CustomerICare screenshot Casengo screenshot
Pricing Details

Score

Our Score

7.0 ?

Our Score

8.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

85% ?

Client Satisfaction

100% ?

Pricing

Pricing

$22

9 (euros)

Pricing Model

Pricing Model

Monthly payment | Quote-based Monthly payment
Detailed Review

Detailed Review

Overview

Overview

Guide your web visitors and nurture them to become leads and make more conversions.
Simple service software using team effort to deliver help desk for you and your customers.
Easy Links
Company Email

Company Email

sales@customericare.com support@casengo.com
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Windows
Android
Mac
Popular Customers

Popular Customers

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens Ikbenmama, Totaal, Easy Generator, Chilly
Features

Features

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager

Casengo FEATURES

  • Multi-channel support
  • Multi-brand management
  • Knowledge base
  • Easy installations
  • Multiple Mailbox Management
  • Team collaboration
  • Facebook integration
  • Twitter search integration
  • Instant overview
  • Hybrid Messaging
  • Macros
  • Mobile Apps
  • Reporting
  • Customization of fields, text, and appearances
  • Cloud-based system
 
Languages Supported

Languages Supported

English English, China, Germany, India, Japan
Cost Details

Cost Details

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

Here are the Casengo cost details:

Casengo offers a free trial package and 3 paid versions, each designed to provide customer support that suits both the size of your business and your budget.

Free. This Free package allows you to try Casengo’s brand of chat support. Up to 3 users and 30 conversations, this plan comes with a knowledge base and a load of basic features such as Call Logging, Customer Management labeling and filtering, and Twitter search.

Basic @ 9 euros/month. Great for small businesses and independent freelancers, this Basic Plan is great for teams up to 3 users and up to 100 conversations. Comes with standard chat and email support plus social media integration.

Premium @ 29 euros/month/user. A big favorite among all types of business from multiple industries, the Premium bundle offers unlimited number of users and unlimited number of conversations. Carries basic features and offer multiple customer support channels. Also available in other languages.

Enterprise @ 44 euros/month/user. Carries the Premium Plan features and more. Rigged with topnotch business functions such as custom reporting and vast knowledgebase to mention a few.

Available Integrations

Available Integrations

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk

Casengo is built to work in sync with the following applications and programs:

  • Wordpress
  • Drupal
  • Magento
Contact Address

Contact Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Keizersgracht 467, Amsterdam, The Netherlands
Support Types

Support Types

Phone Live Support
Phone Live Support
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Pricing Details

Pricing Details

Learn more about CustomerICare pricing Learn more about Casengo pricing
Contact Phone

Contact Phone

8943048148 31 (0)88 548 32 50
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you are still having doubts about which app will perform best for your company it may be a good idea to take a look at each service’s social metrics. These metrics are usually an indicator of how popular every software is and how big is its online presence. For instance, in case of Facebook CustomerICare has 1001 likes on their official page while Casengo profile is liked by 1690 people.