Compare CustomerICare vs. Capsule CRM

A sensible way to find the correct CRM Software product for your organization is to cross-check the solutions against each other. Here you can compare CustomerICare and Capsule CRM and see their capabilities compared in detail to help you decide on which one is the more effective product. Similarly, you can examine their overall ratings, such as: overall score (CustomerICare: 7.0 vs. Capsule CRM: 6.6) and user satisfaction (CustomerICare: 85% vs. Capsule CRM: 99%). Analyze their distinctive features and similarities and discover which one outperforms the other. Likewise, imagine your company tomorrow; will your business outgrow the app in the next 3-5 years? In the event you would like to quickly find the top Customer Support Software according to our review team we advise you check out one of these solutions: Salesforce Essentials, Zendesk, Freshdesk.



Capsule CRM


CustomerICare screenshot Capsule CRM screenshot
Pricing Page

Total Score

Our Score

7.0 ?

Our Score

8.0 ?

Customer Experience

Customer Experience

Customer Experience

85% ?

Customer Experience

99% ?





Pricing Model

Pricing Model

Monthly payment | Quote-based Free | Monthly payment
Detailed Review

Detailed Review



Guide your web visitors and nurture them to become leads and make more conversions.
An easy web-based CRM to help small businesses manage their business relationships with clients, vendors leads and other contacts.
Quick Links
Phone Number

Phone Number



  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk

Official Mobile App

  • Capsule Mobile


  • Google Contacts
  • PieSync
  • Dedupely

Contracts & proposals

  • Proposable
  • NiftyQuoter
  • Quotient
  • Magento with Cart2Quote
  • PandaDoc
  • WebMerge
  • Signable
  • edocr
  • Direct Mail Manager
  • Better Proposals

Customer Success

  • Akita


  • Grappster
  • AppInsights
  • SalesWally
  • UnifiedVU

Email list marketing

  • MailChimp
  • Mad Mimi
  • MPZ Mail
  • E-goi

Google integrations

  • G Suite

Help desk

  • Zendesk
  • Freshdesk
  • Help Scout
  • SupportBee
  • Enchant
  • LiveHelpNow

Integration platforms

  • Zapier
  • Flow XO
  • Cyclr
  • LeadsBridge
  • Integromat

Inventory management

  • Cin7
  • DEAR Systems

Invoicing & Accounting

  • Xero
  • KashFlow
  • FreeAgent
  • FreshBooks
  • ClearBooks
  • Billiving
  • Sage Business Cloud Accounting (UK)

Job & time tracking

  • Toggl

Migration services

  • Import2
  • Data2CRM

Mobile integrations

  • call2CRM (Android)
  • Business Card Reader for Capsule CRM (Android)

Office Management

  • Office R&D

Project Management

  • TidyWork
  • JIRA integration by TIG

Telephone & VoIP

  • Netfuse
  • Kixie
  • Callmaker
  • CircleLoop
  • Text Marketer

Website chat

  • ClickDesk
  • Userlike
  • Tidio

Website forms

  • Wufoo Forms
  • Ninjaforms
  • Gravity Forms

Want to develop your own integration?


Capsule’s RESTful API can be used by developers to create clever add-ons or to integrate Capsule with other applications.

Company Email

Company Email


CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager


  • Complete and easy contact management
  • Efficient sales management
  • Track bids, deals, proposals and other opportunities
  • Dashboard opportunities overview
  • Adding milestones
  • Linking milestones with a success factor
  • Includes a standard set of milestones
  • Easy to-do list and calendar management
  • Easy customization of information categories to fit your business
  • Secure access of your account from anywhere
  • Easy sharing of contacts with co-workers to assure the entire team has a single up-to-date view of the contact
  • Tracking of all email communications into Capsule
  • Quick document management, making it easy to attach documents and other files
  • Integration of contacts from Outlook, Gmail, vCard, spreadsheets and any CSV file
  • Easy creation and analysis of reports
  • Customization of the sales milestones and process
  • Management groups of contacts with lists using tags
  • Easy addition of notes and other information about the contact
  • Serious data security
  • Controlled access
  • Multiple backup
  • One master copy of your data on secure servers
  • Automatic upgrades
  • Compatible with Windows, Mac, or Linux
  • Brand your Capsule account using your colors and logo
OS Supported

OS Supported

Windows Mobile
Popular Clients

Popular Clients

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens None indicated
Pricing Page

Pricing Page

Learn more about CustomerICare pricing Learn more about Capsule CRM pricing
Support Types

Support Types

Phone Live Support
Languages Supported

Languages Supported

English English
Company's Address

Company's Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
None indicated
Cost Details

Cost Details

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

Capsule offers a flexible, pay-as-you go service which you can cancel or upgrade at any time. There are two plans offered:


  • Up to 2 users
  • 10MB storage
  • 250 contacts
  • Unlimited opportunities
  • Unlimited cases

Professional – $15/month per user

  • 30-day free trial
  • 2GB storage per user
  • 50,000 contacts
  • Unlimited opportunities
  • Unlimited cases
  • Premium integrations including Xero, FreshBooks, MailChimp, Wufoo & more
Client Types

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Freelancers
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Popular Alternatives

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When you choose a solution that you believe will be an actual asset for your team you shouldn’t just limit yourself to what reviewers have to say about it. Quite frequently individual experience with the service may change, depending on your own goals and requirements. That’s why in our reviews we also provide our User Satisfaction Rating for every software to give you an immediate overview of how real users of CustomerICare and Capsule CRM rate their experience with the solution. Our algorithm is built around detailed analysis of product appearances on other websites, social networks as well as blogs, so you will obtain a complete and reliable overview of what other people think about every product. In this case CustomerICare got a total satisfaction rating at 85% while for Capsule CRM 99% of users say they had an enjoyable experience with it.