Compare CallFire vs. CustomerICare

Assessing products for the top Customer Support Software need not be complicated. On our review platform, we enable you to match CustomerICare and CallFire and promptly analyze their differences. We allow you to examine their uniqe benefits, supported devices, support service, prices, terms, and more. You can also assess their overall score (7.0 for CustomerICare vs. 7.5 for CallFire) and overall customer satisfaction level (85% for CustomerICare vs. 99% for CallFire). Take your time and review your leading alternatives and determine which one is best for your company. Similarly, you have to consider the software company’s background; can you count on them and will they still be around in a few years time? Our team put a lot of effort to review all popular Customer Support Software products offered out there, but among them these three deserved our special attention: Freshdesk, Zendesk, Samanage.
Compare

CallFire

VS

CustomerICare

VS

CallFire screenshot CustomerICare screenshot
Pricing Page

Score

Our Score

7.5 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

99% ?

Customer Experience

85% ?

Pricing

Pricing

$99

$22

Price Scheme

Price Scheme

Monthly payment Monthly payment | Quote-based
Complete Review

Complete Review

Overview

Overview

CallFire provides a number of call center tools to automate outbound campaigns and monitor business activity.
Guide your web visitors and nurture them to become leads and make more conversions.
Easy Links
Phone Number

Phone Number

+1.877.897.3473 8943048148
Contact Email

Contact Email

support@callfire.com sales@customericare.com
Features

Features

CallFire FEATURES

  • Analytics reports
  • Auto-attendant and call routing
  • Automated polls and surveys
  • Call tracking
  • Campaign management
  • CRM integration
  • Customer history and notes
  • Data collection
  • Developer API
  • DNC/FTC compliance info
  • Interactive voice response (IVR)
  • Multi-line dialing
  • Prerecorded messages as voicemails
  • Remote/home agents
  • Single-line auto-dialer
  • SMS-enabled call tracking
  • Text messaging
  • Track real-time results
  • Unlimited call transfers (1 credit/min)
  • Voice broadcast

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Company's Address

Company's Address

1410 2nd St., Suite 200, Santa Monica, CA 90401 ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone Live Support
Pricing Plans

Pricing Plans

CallFire offers four plans:

Pay As You Go: 5 cents per minute/text

  • No monthly fee
  • Optional monthly rentals: $3.00 phone numbers, $25 keywords

Lite: $99/month

  • 2500 minutes/texts
  • Optional monthly rentals: $2.50 phone numbers, $20 keywords

Startup: $199/month

  • 5500 minutes/texts
  • Optional monthly rentals: $2.25 phone numbers, $15 keywords

Pro: $599/month

  • 20,000 minutes/texts
  • Optional monthly rentals: $1.75 phone numbers, $10 keywords

All plans include:

  • 6am – 6pm PT customer support
  • Dial within the US and Canada
  • Extensive real-time reporting
  • Free transfers
  • Record inbound calls for free
  • Simple “Do Not Call” list setup
  • Text-to-speech support
  • Unlimited contacts

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Pricing Page

Pricing Page

Learn more about CallFire pricing Learn more about CustomerICare pricing
Prominent Customers

Prominent Customers

The Sports Brokers, Kelly Roofing, Planet Fitness, Fitness 19 Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Available Integrations

Available Integrations

  • Salesforce
  • Zoho
  • Zendesk
  • Sugar – pending
  • Netsuite – pending
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Available Languages

Available Languages

English English
Client Types

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Please keep in mind that while both CustomerICare and CallFire may provide an excellent set of features each product could be designed for a different company size. If you are comparing features you may want to focus on a business size they are aimed at. Specific functionalities could scale up efficiently for big enterprises but if you run a small or mid-sized company it’s frequently more sensible to avoid paying for complex features that you might never use.