Compare CallFire vs. CustomerICare

When you compare CustomerICare and CallFire, you can easily see which Customer Support Software product is the more suitable option. This means that your business can select the most productive and useful software. You can examine the details, for example available tools, costs, plans offered by each vendor, offer terms, etc. We also let you evaluate their overall scores to know which one looks to be better. CustomerICare has 7.0 points for overall quality and 85% rating for user satisfaction; while CallFire has 7.5 points for overall quality and 99% for user satisfaction. Similarly, you can also assess which software business is more credible by sending an an email question to both and see which vendor replies sooner. Currently, the best solutions in our Customer Support Software category are: LiveAgent, Freshdesk, Samanage.
Product

CallFire

VS

CustomerICare

VS

CallFire screenshot CustomerICare screenshot
Pricing Page

Score

Our Score

7.5 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

99% ?

Client Satisfaction

85% ?

Price

Price

$99

$22

Pricing Model

Pricing Model

Monthly payment Monthly payment | Quote-based
Complete Review

Complete Review

General Info

General Info

CallFire provides a number of call center tools to automate outbound campaigns and monitor business activity.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Company Email

Company Email

support@callfire.com sales@customericare.com
Languages

Languages

USA, UK, Canada International
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Windows
Linux
Android
iPhone/iPad
Mac
List of Features

List of Features

CallFire FEATURES

  • Analytics reports
  • Auto-attendant and call routing
  • Automated polls and surveys
  • Call tracking
  • Campaign management
  • CRM integration
  • Customer history and notes
  • Data collection
  • Developer API
  • DNC/FTC compliance info
  • Interactive voice response (IVR)
  • Multi-line dialing
  • Prerecorded messages as voicemails
  • Remote/home agents
  • Single-line auto-dialer
  • SMS-enabled call tracking
  • Text messaging
  • Track real-time results
  • Unlimited call transfers (1 credit/min)
  • Voice broadcast

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Available Integrations

Available Integrations

  • Salesforce
  • Zoho
  • Zendesk
  • Sugar – pending
  • Netsuite – pending
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Prominent Customers

Prominent Customers

The Sports Brokers, Kelly Roofing, Planet Fitness, Fitness 19 Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Company's Address

Company's Address

1410 2nd St., Suite 200, Santa Monica, CA 90401 ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Phone Number

Phone Number

+1.877.897.3473 8943048148
Available Support

Available Support

Phone Live Support
Ticket Training
Phone Live Support
Pricing Info

Pricing Info

CallFire offers four plans:

Pay As You Go: 5 cents per minute/text

  • No monthly fee
  • Optional monthly rentals: $3.00 phone numbers, $25 keywords

Lite: $99/month

  • 2500 minutes/texts
  • Optional monthly rentals: $2.50 phone numbers, $20 keywords

Startup: $199/month

  • 5500 minutes/texts
  • Optional monthly rentals: $2.25 phone numbers, $15 keywords

Pro: $599/month

  • 20,000 minutes/texts
  • Optional monthly rentals: $1.75 phone numbers, $10 keywords

All plans include:

  • 6am – 6pm PT customer support
  • Dial within the US and Canada
  • Extensive real-time reporting
  • Free transfers
  • Record inbound calls for free
  • Simple “Do Not Call” list setup
  • Text-to-speech support
  • Unlimited contacts

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Pricing Page

Pricing Page

Learn more about CallFire pricing Learn more about CustomerICare pricing
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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All the data, information and statistics that we presented in this comparison were collated from official vendor sites, marketing materials available online, actual experience from real users as well as our personal direct use of each app by an expert. We put a lot of effort to thoroughly analyze every product, as a result we not only study it internally, but we also compare our findings with experiences of other members from the SaaS community.