Compare CustomerICare vs. Booker

When you compare CustomerICare and Booker, it is possible to see which CRM Software product is the better choice. This guarantees that your organization can get the most productive and effective program. You can study the specifics, like available tools, pricing, plans offered by each vendor, offer terms, and many more We also let you check their overall scores to know which one appears to be more suitable. CustomerICare has 7.0 points for overall quality and 85% rating for user satisfaction; while Booker has 8.6 points for overall quality and 96% for user satisfaction. Similarly, you can also find out which vendor is more dependable by sending an an email question to the two companies and see which company replies sooner. At the moment, the most popular products in our Appointment Scheduling Software category are: Checkfront, Calendly, Appointment Plus.
Product

CustomerICare

VS

Booker

VS

CustomerICare screenshot Booker screenshot
Pricing Page

Total Score

Our Score

7.0 ?

Our Score

8.5 ?

Client Experience

Client Experience

Client Experience

85% ?

Client Experience

98% ?

Pricing

Pricing

$22

$45

Pricing Type

Pricing Type

Monthly payment | Quote-based Monthly payment
Detailed Review

Detailed Review

General Description

General Description

Guide your web visitors and nurture them to become leads and make more conversions.
Transforming the way local services are managed by businesses and discovered by consumers.
Quick Links
Prominent Clients

Prominent Clients

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens Yelo Spa, Uni K Wax, Mario Diab Salon, Tocar Day Spa
List of Features

List of Features

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager

Booker FEATURES

  • Social media promotions
  • Targeted email marketing campaigns
  • Customized booking pages
  • Mobile and tablet booking
  • Appointment reminder emails
  • Mobile payment processing
  • Special offers, membership plans, and loyalty rewards programs
  • Various booking data reporting
  • Employee schedule and payroll
  • Third-party API integration
  • Offer booking on partner websites on the Booker Marketing Network:
  • Direct website booking
  • Customized gift certificates
  • Facebook booking
  • Integrated POS or point-of-sale system
  • Credit card processing
  • Staff scheduling
  • Inventory management
  • Built-in CRM
  • Customer feedback surveys
Available Integrations

Available Integrations

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
  • Facebook
  • Twitter
  • Booker API
Contact Phone

Contact Phone

8943048148 1.866.966.9798
Types of Support

Types of Support

Phone Live Support
Phone Live Support
Ticket Training
Available Plans

Available Plans

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

Here are the Booker cost details based on two pricing plans for businesses.

Appointment-based:

Kickstart $45/month (available for U.S. customers only)

Kickstart gives an all-in-one management platform that can help very small businesses start up and running. It includes Basic features but with the following restrictions:

  • Logins for only one or two employees
  • Simple Self-Onboarding Wizard
  • Required Credit Card Processing
  • Promote Not Available for Add-on

Basic $85/month

Basic gives small businesses starter tools to grow and thrive.

  • Online Appointment Book as well as Bookings
  • Detailed Customer Records
  • Gift Certificates and eCommerce
  • Unlimited Logins
  • Integrated Point-of-Sale
  • Package and Series Management
  • Optional Credit Card Processing
  • Available Add-ons: Booker Customer App, Promote, Booker Marketing Network

Standard $135/month

It provides a comprehensive range of loyalty, rewards and membership tools. The most popular package. It has basic features plus:

  • Loyalty Points and Rewards
  • Class Scheduling
  • Unlimited Document Storage
  • Membership Management

Plus

Plus, which offers customized pricing, gives flexible customization options to help multi-location businesses boost their return on investment. It has standard features plus:

  • Custom Customer Fields
  • Quick Login
  • Get Started
  • Multi-Location Options
  • IP Lock
  • Booker API Access Options

For businesses that has classes and service:

Kickstart $45/month (available for U.S. customers only)

Kickstart gives an all-in-one management platform that can help very small businesses start up and running. It includes Basic features but with the following restrictions:

  • Logins for only one or two employees
  • No Membership Management
  • Credit Card Processing Required

Basic $85/month

Basic gives small businesses starter tools to grow and thrive.

  • Unlimited Logins
  • Integrated Point-of-Sale
  • Package and Series Management
  • Gift Certificates and eCommerce
  • Online Class Schedule and Enrollments
  • Detailed Student Records
  • Loyalty Points and Rewards
  • Membership Management
  • Optional Credit Card Processing

Standard $135/month

It provides a comprehensive range of loyalty, rewards and membership tools. The most popular package. It has basic features plus:

  • Customizable Retention Emails
  • Automated Retention Email Sends
  • Retention Marketing Dashboard
  • Unlimited Document Storage
  • Retention Email List Segmentation
  • Unique Special Code Redemptions

Custom

Plus, which offers customized pricing, gives flexible customization options to help multi-location businesses boost their return on investment. It has standard features plus:

  • Custom Customer Fields
  • Quick Login
  • Multi-Location Options
  • IP Lock
  • Booker API Access Options
Company's Address

Company's Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
22 Cortlandt Street 18th Floor New York, New York 10007 United States
Available Languages

Available Languages

International USA, Canada
Pricing Page

Pricing Page

Learn more about CustomerICare pricing Learn more about Booker pricing
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Windows
Android
iPhone/iPad
Mac
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Contact Email

Contact Email

sales@customericare.com support@booker.com
Compare Products

Compare Products

Compare with Gigya
Compare with Zoho Wiki
Compare with Vtiger
Compare with iTouchVision Customer Service
Compare with Nutshell CRM
Compare with SugarCRM
Compare with Hitsteps
Compare with BigContacts
Compare with SurveyExpression
Compare with CallTrackingMetrics
Compare with OBS
Compare with Octiv
Compare with eSellerHub
Compare with Veeqo
Compare with Reservio
Compare with WordStream Advisor
Compare with Pulse 24/7
Compare with SkuVault
Compare with ExactTarget
Compare with RealtyJuggler
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

When you compare different CRM Software services you shouldn’t simply look at their list of features and available pricing packages. Keep in mind the app must be adjusted to your needs and company so the more flexible their offer the better. Check what systems are supported by CustomerICare and Booker and make sure you will get mobile support for whichever devices you use in your company. It may also be a good idea to find out which languages and countries are supported, as this could be a critical factor for many businesses.