Compare CustomerICare vs. Booker

The best CRM Software is a product that can deal with your company’s specific demands. You can find which choice is best suited for your industry if you assess different products before you decide which one is the best. As an example, CustomerICare and Booker are scored at 7.0 and 8.5, respectively, for general quality and performance. Similarly, CustomerICare and Booker have a user satisfaction rating of 85% and 98%, respectively, which indicates the general response they get from customers. Better yet, get in touch with an existing user of the software and ask for their comments about the solution in question. We did our best to prepare reviews of all popular Customer Support Software products offered out there, but among them these three caught our special attention: Freshdesk, Zendesk, Salesforce Essentials.
Compare

CustomerICare

VS

Booker

VS

CustomerICare screenshot Booker screenshot
Pricing Details

Our Score

Our Score

7.0 ?

Our Score

8.5 ?

Client Experience

Client Experience

Client Experience

85% ?

Client Experience

98% ?

Pricing

Pricing

$22

$85

Pricing Model

Pricing Model

Monthly payment | Quote-based Monthly payment | Quote-based
Full Review

Full Review

Overview

Overview

Guide your web visitors and nurture them to become leads and make more conversions.
Booker is a software tool that transforms the way local services are managed by businesses and discovered by consumers.
Quick Links
Company Size

Company Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Phone No.

Phone No.

8943048148 1.866.966.9798
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Windows
Android
iPhone/iPad
Mac
Available Integrations

Available Integrations

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
  • Facebook
  • Twitter
  • Booker API
Company Email

Company Email

sales@customericare.com support@booker.com
Prominent Clients

Prominent Clients

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens Yelo Spa, Uni K Wax, Mario Diab Salon, Tocar Day Spa
Features

Features

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager

Booker FEATURES

  • Social media promotions
  • Targeted email marketing campaigns
  • Customized booking pages
  • Mobile and tablet booking
  • Appointment reminder emails
  • Mobile payment processing
  • Special offers, membership plans, and loyalty rewards programs
  • Various booking data reporting
  • Employee schedule and payroll
  • Third-party API integration
  • Offer booking on partner websites on the Booker Marketing Network:
  • Direct website booking
  • Customized gift certificates
  • Facebook booking
  • Integrated POS or point-of-sale system
  • Credit card processing
  • Staff scheduling
  • Inventory management
  • Built-in CRM
  • Customer feedback surveys
Types of Support

Types of Support

Phone Live Support
Phone Live Support
Ticket Training
Languages

Languages

English English
Pricing Info

Pricing Info

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

BASIC – $85/month

  • Unlimited Logins
  • Online Appointment Book & Bookings
  • Appointment Reminders & Notifications
  • Integrated Point-of-Sale
  • Detailed Customer Records
  • Package & Series Management
  • Gift Certificates & eCommerce
  • Optional Credit Card Processing
  • Available Add-on: Booker Marketing Network

STANDARD – $135/month

  • All Basic features, plus:
  • Unlimited Document Storage
  • Membership Management
  • SMS/Text Appointment Confirmations

PLUS – By quote

  • All Standard features, plus:
  • Multi-Location Options
  • Custom Customer Fields
  • IP Lock
  • Booker API Access Options
Pricing Details

Pricing Details

Learn more about CustomerICare pricing Learn more about Booker pricing
Company's Address

Company's Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
22 Cortlandt Street 18th Floor New York, New York 10007 United States
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Almost as essential as functionalities and customer support quality are pricing options given by CustomerICare and Booker. Although price should not be a deciding element it’s surely a significant thing to think about. You should expect a flexible pricing plan that can be adjusted to your business size and easily scaled up every time your company grows. Be sure that you don’t pick plans that include extra features that you won’t find useful and always try to contact with the vendor directly as big companies can usually benefit from discounts. You should also try out a free trial or demo of each software to spend at least some time on actual work with the system. It’s a useful experience that doesn’t ask you to invest any money and offers a reliable overview of what it’s like to work with CustomerICare and Booker.