Compare BigContacts vs. CustomerICare

Assessing products to get the best CRM Software need not be tough. On our review platform, you can easily match CustomerICare and BigContacts and immediately see their unique elements. We allow you to take a look at their functions, supported devices, support service, pricing, terms, and more. You may also review their overall score (7.0 for CustomerICare vs. 9.0 for BigContacts) and overall customer satisfaction level (85% for CustomerICare vs. 100% for BigContacts). Spend some time and compare your best choices and discover which one is right for your company. You should also consider the vendor’s background; can they be relied upon and will they still be operating a few years from now? At this time, the leading solutions in our CRM Software category are: HubSpot CRM, Pipedrive, Freshdesk.
Comparison

BigContacts

VS

CustomerICare

VS

BigContacts screenshot CustomerICare screenshot
Pricing Details

Score

Our Score

9.0 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

85% ?

Cost

Cost

$10

$22

Pricing Model

Pricing Model

Monthly payment | Annual Subscription Monthly payment | Quote-based
Detailed Review

Detailed Review

General Info

General Info

BigContacts is a software company that develops simple and affordable web based CRM software for small business.
Guide your web visitors and nurture them to become leads and make more conversions.
Useful Links
Contact Address

Contact Address

2180 Satellite Boulevard, Suite 400
Duluth, GA 30097-4927
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Devices Supported

Devices Supported

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Pricing Details

Pricing Details

Learn more about BigContacts pricing Learn more about CustomerICare pricing
Types of Customers

Types of Customers

Small Business | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Types of Support

Types of Support

Phone
Ticket Training
Phone Live Support
Supported Integrations

Supported Integrations

  • Twitter
  • Skype
  • PieSync
  • Microsoft Outlook
  • LinkedIn
  • MailChimp
  • Campaign Monitor
  • Google Calendar
  • ActiveCampaign
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Contact Phone

Contact Phone

(888) 286-6578 8943048148
Languages

Languages

English English
Prominent Customers

Prominent Customers

ReechCraft, Duell Wealth Preservation, Avalon Realty, Hawaiian South Shore Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Company Email

Company Email

sales@customericare.com
List of Features

List of Features

BigContacts FEATURES

  • Contact Dashboard
  • Task Module
  • Unlimited Storage
  • Easy Customization
  • Unlimited Data storage
  • Team Calendar
  • Mobile Access
  • Capture & Store all Email
  • Custom Reports
  • Secure (SSL) Connection
  • Email Marketing
  • Sales Tracking Module
  • Email & Letter Templates
  • Webforms
  • Outstanding Support

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Available Plans

Available Plans

Big – $10/user/month or $5/user/month (Annual)

  • 1,000 Total Contacts
  • 2GB Total File Storage
  • Contact Management Module

Bigger – $20/user/month or $15/user/month (Annual)

  • 10,000 Total Contacts
  • 10GB Total File Storage
  • Email Integration
  • Sales Tracking Module
  • Email Marketing Module
  • System Reminders & Alerts
  • Google Contacts Sync
  • MailChimp Sync

Biggest – $30/user/month or $25/user/month (Annual)

  • All Bigger features
  • 50,000 Total Contacts
  • 50GB Total File Storage
  • Google Calendar Sync
  • Outlook Synchronization
  • Social Media Tracking
  • API Access

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you are still having doubts about which solution will be best for your company it may be a good idea to check out each service’s social metrics. Such metrics are frequently a sign of how popular a given service is and how large is its online presence. For example CustomerICare Twitter profile has currently 1144 followers. At the same time BigContacts Twitter is followed by 593 people.