Compare BestNotes vs. CustomerICare

When choosing the ideal CRM Software for your enterprise it is recommended that you compare the characteristics, costs, as well as other essential information concerning the product and vendor. Here, you can examine the parallels and distinctions between CustomerICare (overall score at 7.0 and user satisfaction at 85%) and BestNotes (overall score at 8.0 and user satisfaction at 100%). It's also possible to check out their unique details, like services, plans, rates, conditions, etc. Moreover, analyze the terms carefully for information on extra charges, including, setup cost, separate helpdesk support, upgrade fees, disk space fees, and other similar charges. We know that not all people have the time to examine a large number of different solutions, so we created a list of recommendations that you may find useful. Our top selections for the EHR Software category are: Practice Fusion, Cerner EMR, Care360.
Comparison

BestNotes

VS

CustomerICare

VS

BestNotes screenshot CustomerICare screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

85% ?

Cost

Cost

$50

$22

Pricing Type

Pricing Type

Monthly payment Monthly payment | Quote-based
Complete Review

Complete Review

Overview

Overview

HIPAA compliant Electronic Health Record and Customer Relationship Management system for behavioral health and substance abuse clinics and institutes.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Languages

Languages

USA, International International
Company Email

Company Email

team@bestnotes.com sales@customericare.com
Contact No.

Contact No.

855-489-1792 8943048148
Integrations

Integrations

No information available.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Popular Customers

Popular Customers

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Contact Address

Contact Address

PO Box 5578,
Twin Falls, ID 83303
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Pricing Info

Pricing Info

Pricing details

  • 1-10 users – $50/user/month
  • Additional 11-100 users – $20/user/month
  • Additional 101+ users – $10/user/month

Additional services

  • Outcome tools: $100/month
  • E-prescribing: $800/provider/year
  • DSM-5: $5/provider/month
  • Imports: $100/hour
  • ASAM Continuum: $840/provider/month
  • Appointment reminders: 5 cents/message

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Pricing Page

Pricing Page

Learn more about BestNotes pricing Learn more about CustomerICare pricing
Types of Clients

Types of Clients

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Support Types

Support Types

Phone
Phone Live Support
Available Features

Available Features

BestNotes FEATURES

  • Electronic Health Records
  • Intake and nursing assessment
  • History, Physical and BioPsychoSocial accessment
  • Master treatment plan
  • Medication management
  • Group and progress notes
  • Custom notes
  • Customer Relationship Management
  • Referral source relationship management and portal
  • Marketing channel reporting
  • Lead tracking
  • Client calendar and check-in
  • Note/billing attachment to appointments
  • Patient ledger and billing
  • Mobile apps
  • Messaging system
  • HIPAA compliant user-to-user
  • Medication management
  • E-prescriptions
  • Controlled substances management
  • Lab tracking and orders
  • Real-time lab results
  • Client portal
  • Document sharing with clients
  • Client and employment application
  • Task management
  • Reporting and analysis
  • Academics module

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Almost as crucial as functionalities and customer support level are pricing plans made available by CustomerICare and BestNotes. While price should not be the only element it’s definitely a significant thing to think about. You should count on a flexible pricing package that can be adjusted to your company size and effortlessly scaled up every time your team develops. You should be certain you don’t select plans that include extra functionalities that you won’t find useful and always try to get in touch with the vendor directly as big companies can often benefit from more affordable prices. You should also give a chance to a free trial or demo of each app to spend at least some time using it. It’s a helpful experience that doesn’t ask you to spend any money and offers a reliable overview of what it’s like to work with CustomerICare and BestNotes.