Compare BeAnywhere Support Express vs. CustomerICare

Specific firms demand different types of Help Desk Software. To learn which solution meets your requirements, consider assessing various options feature by feature including their terms and pricing. Similarly, you can get a quick idea of their general performance and customer feedback by having a look at our smart scoring system. The results are: CustomerICare (7.0) vs. BeAnywhere Support Express (7.2) for overall quality and functionality; CustomerICare (85%) vs. BeAnywhere Support Express (77%) for user satisfaction rating. Examine their strong and weak points and decide which software is a better choice for your company. A simple, practical way is to write the strengths and weaknesses of both services next to each other and find out which app is better. We know that not all companies have the time to test dozens of different services, so we came up with a list of recommendations that you may find useful. Our top choices for the Help Desk Software category are: Zendesk, Freshdesk, Samanage.
Software

BeAnywhere Support Express

VS

CustomerICare

VS

BeAnywhere Support Express screenshot CustomerICare screenshot
Pricing Page

Score

Our Score

7.2 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

77% ?

Client Satisfaction

85% ?

Pricing

Pricing

$29

$22

Price Scheme

Price Scheme

Free | Monthly payment | Annual Subscription Monthly payment | Quote-based
Full Review

Full Review

Overview

Overview

The best-in-class remote solution available on the market offering the industry's fastest protocol
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Contact No.

Contact No.

+1 650 681 9690 8943048148
Vendor's Address

Vendor's Address

Lote 1.07.1 Y
Alameda dos Oceanos
Parque das Nacoes, Escritorio
1990-208 Lisbon
Portugal
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Popular Clients

Popular Clients

Tech CL, POS Informatics, Softideia, Solunet Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Pricing Info

Pricing Info

Business can avail of BeAnywhere Support Express in 4 different bundles.

Free

  • 1 Tech
  • Forever Free
  • No Unattended Support
  • 5 Sessions a day
  • Mail Support

Lite ($29/month)

  • 1 Tech
  • Unlimited Sessions
  • No Unattended Support
  • Free Updates
  • Full Support

Business ($79/month)

  • 3 Techs
  • 100 Agents per lic.
  • 5 RMM Lite Licenses
  • Collaborative Sessions
  • Port Forwarding

Corporate ($599/12 months)

  • 1 Tech
  • 300 Agents per lic.
  • 10 RMM Lite Licenses
  • Premium Features

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Pricing Page

Pricing Page

Learn more about BeAnywhere Support Express pricing Learn more about CustomerICare pricing
Contact Email

Contact Email

contact@beanywhere.com sales@customericare.com
List of Features

List of Features

BeAnywhere Support Express FEATURES

  • One Click
  • High Performance and Firewall Friendly
  • Multiple Connection Methods
  • Compatibility with any Java-enabled device
  • Compatible with Windows, OS, iOS, and Android
  • No Administrative privileges Required
  • Multi-Session Handling
  • Windows UA Compatible
  • Advanced Remote Desktop
  • Auto Scale, Auto Scroll and Full Screen
  • Service Monitoring
  • Session Recording
  • Tailor your support
  • Granular Tech Management
  • Groups and Departments
  • Advanced Survey creation & reporting
  • Advanced Computer Management
  • Instant Notifications
  • Deferred Support Tickets
  • Advanced Calling Card creation
  • Exclusive Link
  • Web site integration
  • Web chat
  • Admin Area Mobile
  • FREE Remote Monitoring
  • Multi-Monitor Navigation
  • Blank Remote Screen
  • Block remote keyboard and mouse
  • Laser Pointer
  • Powerful system shell
  • File Transfer
  • Detailed System Information Module
  • Port Forwarding
  • Reboot and Reconnect with autologon
  • Install as a server
  • Compatible with Windows TS/RDP
  • Integrated VoIP conference
  • Collaborative sessions with multiple technicians
  • Share your screen with clients
  • Pause or transfer sessions
  • Run the console from a Terminal Server
  • TCP Direct Mode
  • Save time with keyboard shortcuts
  • Wake-on Lan
  • End-User Module

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Integrations

Integrations

BeAnywhere Support Express supports the following integrations:

  • BeAnywhere inSight
  • BitDefender
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Support Types

Support Types

Phone Live Support
Ticket
Phone Live Support
Available Languages

Available Languages

English English
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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When you pick a product that you believe will work best for your business you shouldn’t only limit yourself to what experts have to say about it. Very often individual experience with the service may change, depending on specific preferences and needs. That’s the reason why in our reviews we also offer our User Satisfaction Rating for every app to give you a quick impression of how real users of CustomerICare and BeAnywhere Support Express evaluate their experience with the product. Our system is based on detailed analysis of product mentions on other websites, social media as well as blogs, so you are going to obtain a full and credible overview of what other customers think about each solution. In this example CustomerICare got a total satisfaction rating at 85% while for BeAnywhere Support Express 77% of people say they had a positive experience with it.