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Compare Prophet CRM by Avidian vs. CustomerICare

With a wide range of functions, pricing, details, and more to compare, determining the best CRM Software for your business is tough. But making use of our system, you can easily match the features of CustomerICare and Prophet CRM by Avidian including their general SmartScore, respectively as: 7.0 and 8.2 for overall score and 85% and 100% for user satisfaction. You can also compare them feature by feature and find out which application is a better fit for your business. Remember to get a free trial first prior to subscribing to experience how the program performs in practical situations. We realize that not all businesses have enough time to try out a wide range of various products, so we came up with a list of recommendations that you may find useful. Our top selections for the CRM Software category are: Freshsales, HubSpot CRM, Freshdesk.
Comparison

Prophet CRM by Avidian

VS

CustomerICare

VS

Prophet CRM by Avidian screenshot CustomerICare screenshot
Pricing Page

Our Score

Our Score

8.2 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

85% ?

Cost

Cost

$55

$22

Pricing Type

Pricing Type

Annual Subscription Monthly payment | Quote-based
Complete Review

Complete Review

General Info

General Info

Prophet CRM by Avidian integrates the familiarity and ubiquity of Outlook into all your CRM processes.
Guide your web visitors and nurture them to become leads and make more conversions.
Useful Links
Prominent Customers

Prominent Customers

USADA, Farmers, Fortune Bank, Blumenthal, Bishop Company, Hitachi Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Available Features

Available Features

Prophet CRM by Avidian FEATURES

  • Contact Management Right in Outlook
  • Automation of Repeatable Workflows and Tasks
  • Mobile CRM Support
  • Opportunities and Projects Management
  • Email Marketing
  • Real–time forecasts, trends, and time-based reports
  • Contextual Search in Outlook
  • Smart and Intuitive Dashboard

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Phone No.

Phone No.

+1.800.399.8980 8943048148
Pricing Plans

Pricing Plans

Users can avail of the subscription or perpetual-based options offered by Prophet CRM. There are two editions of the app: Team and Enterprise. The following are the pricing details of both editions:

Team

  • Subscription: $55/month/user (billed annually)
  • Perpetual: call 800-399-8980 for quote
  • Licensing: 2 or more users
  • Customizable contact management
  • Extend Outlook contact management to include company, opportunity, and product associations
  • Dynamic filtering, sorting, and reporting
  • Customizable dashboard
  • Mobile web and iPhone app clients
  • Cloud based hosting at no additional charge
  • Workflow management
  • Sales automation
  • Dynamic analytics reporting
  • Data sharing access management
  • Email tracking and sharing (requires Exchange or Office 365)
  • Extensive data integration options

Enterprise

  • Subscription: $65/month/user (billed annually)
  • Perpetual: call 800-399-8980 for quote
  • Licensing: 2 or more users
  • All Team Features
  • Unlimited departments
  • Department specific templates, fields, and forms
  • Data and record sharing access management across departments
  • Automated notifications with Prophet Instant

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Contact Address

Contact Address

3633 136th Place Southeast #107, Bellevue, WA 98006, United States ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Available Integrations

Available Integrations

Prophet CRM by Avidian supports integrations with the following business systems and applications:

  • Advantage CS™
  • Assistance Software®
  • BigMachines™
  • CallidusCloud®
  • Connexio™ Labs
  • Dropbox
  • e-conomic
  • Eloqua™
  • Epicor® 9
  • Exact Globe Next
  • Exact Synergy
  • ExactTarget®
  • FieldOne
  • FinancialForce
  • GoToWebinar®
  • HubSpot
  • Intacct®
  • Marketo®
  • MeetingMapper
  • Melissa Data Personator
  • Microsoft Dynamics™ AX
  • Microsoft Dynamics™ CRM
  • Microsoft Dynamics™ GP
  • Microsoft Dynamics™ NAV
  • Microsoft® Sharepoint
  • Microsoft® SQLServer®
  • MySQL
  • Netsuite
  • Nodus
  • OData
  • ODBC
  • ON24™
  • OneDrive
  • Oracle®
  • Oracle® PeopleSoft
  • Oracle® Siebel
  • Personify
  • QlikView
  • QuickBooks®
  • SalesForce®
  • SAP®
  • Silverpop
  • SmartFocus
  • Text
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Devices Supported

Devices Supported

Windows
iPhone/iPad
Windows
Linux
Android
iPhone/iPad
Mac
Available Languages

Available Languages

English English
Email Address

Email Address

sales@customericare.com
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
Pricing Page

Pricing Page

Learn more about Prophet CRM by Avidian pricing Learn more about CustomerICare pricing
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QUICK LINKS

QUICK LINKS

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When you select a app that you believe will be an actual asset for your company you shouldn’t simply pay attention to what experts have to say about it. Quite frequently personal experience with the software may change, depending on your own goals and needs. That’s why in our reviews we also offer our User Satisfaction Rating for each product to give you a reliable overview of how actual users of CustomerICare and Prophet CRM by Avidian estimate their experience with the product. Our algorithm is based on complex analysis of product mentions on other websites, social media as well as blogs, so you are going to get a comprehensive and reliable landscape of what other people think about every software. In this example CustomerICare has a total satisfaction rating at 85% while for Prophet CRM by Avidian 100% of users claim they had an enjoyable experience with it.