Compare CustomerICare vs. Prophet CRM by Avidian

With different features, pricing, terms, and more to evaluate, choosing the right CRM Software for your business is tough. Nevertheless making use of our system, it is simple to match the features of CustomerICare and Avidian CRM as well as their general SmartScore, respectively as: 7.0 and 9.1 for overall score and 85% and 100% for user satisfaction. You can also compare them feature by feature check out which program is a more effective fit for your enterprise. Remember to use a demo first prior to opting in for a plan to experience how the software performs in practical situations. Currently, the best services in our Customer Support Software category are: Samanage, Freshdesk, LiveAgent.



Prophet CRM by Avidian


CustomerICare screenshot Prophet CRM by Avidian screenshot

Our Score

Our Score

7.0 ?

Our Score

8.2 ?

Client Experience

Client Experience

85% ?

Client Experience

100% ?




Pricing Model

Monthly payment | Quote-based Annual Subscription

Detailed Review


Guide your web visitors and nurture them to become leads and make more conversions.
Prophet CRM by Avidian integrates the familiarity and ubiquity of Outlook into all your CRM processes.

Popular Clients

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens USADA, Farmers, Fortune Bank, Blumenthal, Bishop Company, Hitachi

Pricing Plans

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

Users can avail of the subscription or perpetual-based options offered by Prophet CRM. There are two editions of the app: Team and Enterprise. The following are the pricing details of both editions:


  • Subscription: $55/month/user (billed annually)
  • Perpetual: call 800-399-8980 for quote
  • Licensing: 2 or more users
  • Customizable contact management
  • Extend Outlook contact management to include company, opportunity, and product associations
  • Dynamic filtering, sorting, and reporting
  • Customizable dashboard
  • Mobile web and iPhone app clients
  • Cloud based hosting at no additional charge
  • Workflow management
  • Sales automation
  • Dynamic analytics reporting
  • Data sharing access management
  • Email tracking and sharing (requires Exchange or Office 365)
  • Extensive data integration options


  • Subscription: $65/month/user (billed annually)
  • Perpetual: call 800-399-8980 for quote
  • Licensing: 2 or more users
  • All Team Features
  • Unlimited departments
  • Department specific templates, fields, and forms
  • Data and record sharing access management across departments
  • Automated notifications with Prophet Instant

Phone Number

8943048148 +1.800.399.8980

Support Types

Phone Live Support
Phone Live Support
Ticket Training

Types of Customers

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers

Devices Supported



CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager

Prophet CRM by Avidian FEATURES

  • Contact Management Right in Outlook
  • Automation of Repeatable Workflows and Tasks
  • Mobile CRM Support
  • Opportunities and Projects Management
  • Email Marketing
  • Real–time forecasts, trends, and time-based reports
  • Contextual Search in Outlook
  • Smart and Intuitive Dashboard

Available Integrations

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk

Prophet CRM by Avidian supports integrations with the following business systems and applications:

  • Advantage CS™
  • Assistance Software®
  • BigMachines™
  • CallidusCloud®
  • Connexio™ Labs
  • Dropbox
  • e-conomic
  • Eloqua™
  • Epicor® 9
  • Exact Globe Next
  • Exact Synergy
  • ExactTarget®
  • FieldOne
  • FinancialForce
  • GoToWebinar®
  • HubSpot
  • Intacct®
  • Marketo®
  • MeetingMapper
  • Melissa Data Personator
  • Microsoft Dynamics™ AX
  • Microsoft Dynamics™ CRM
  • Microsoft Dynamics™ GP
  • Microsoft Dynamics™ NAV
  • Microsoft® Sharepoint
  • Microsoft® SQLServer®
  • MySQL
  • Netsuite
  • Nodus
  • OData
  • ODBC
  • ON24™
  • OneDrive
  • Oracle®
  • Oracle® PeopleSoft
  • Oracle® Siebel
  • Personify
  • QlikView
  • QuickBooks®
  • SalesForce®
  • SAP®
  • Silverpop
  • SmartFocus
  • Text

Company Email

Pricing Page

Learn more about CustomerICare pricing Learn more about Prophet CRM by Avidian pricing

Vendor's Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
3633 136th Place Southeast #107, Bellevue, WA 98006, United States

Available Languages

International USA

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The apps analyzed on this page are only a small part of our full CRM Software category and you should keep in mind that there may be more desirable solutions available. If you want to ensure you make the optimal decision for your team we definitely suggest that you analyze more apps first. You can also consider to consult our top 10 CRM Software list to see which solutions are at the moment the highest-rated ones and leaders in the market.