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Compare Apptivo vs. CustomerICare

It’s easy to our scoring system to give you a general idea which CRM Software product is better for your business. For overall product quality, CustomerICare received 7.0 points, while Apptivo received 7.8 points. At the same time, for user satisfaction, CustomerICare scored 85%, while Apptivo scored 100%. Details about their unique elements, tools, supported platforms, customer support, and more are available below to help you get a more correct comparison. Don’t forget to choose only the tools your company needs so as not to waste money for tools that are unnecessary. Those of you who want to save some time or need a CRM Software recommendation from our experts may want to investigate these top choices for the current year: Freshsales, Freshdesk, HubSpot CRM.
Software

Apptivo

VS

CustomerICare

VS

Apptivo screenshot CustomerICare screenshot
Pricing Details

Total Score

Our Score

7.8 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

85% ?

Price

Price

$8

$22

Price Scheme

Price Scheme

Free | Monthly payment Monthly payment | Quote-based
Complete Review

Complete Review

Overview

Overview

Eliminate the cost and complexity of identifying, buying, and managing hardware and software.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Company's Address

Company's Address

983 Corporate Way
Fremont, CA 94539
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Pricing Details

Pricing Details

Learn more about Apptivo pricing Learn more about CustomerICare pricing
Available Support

Available Support

Phone Live Support
Ticket Training
Phone Live Support
Languages Supported

Languages Supported

English English
Contact Phone

Contact Phone

1-855-345-2777 8943048148
List of Features

List of Features

Apptivo FEATURES

  • Record multiple contacts for your customer account or customer organization
  • Assign each customer account to specific employees
  • Manage existing as well as new customers
  • Increase customer satisfaction
  • Capture and Target your company’s winning Leads
  • Manage your Business Contact
  • Complete as well as get a unified record of all your clients
  • Manage customer communications all from within this web-based app
  • Record all customer agreements and other details in a single location
  • Nurture existing relationship
  • Improve sales effectiveness
  • Track your Service Work
  • Track sales

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Pricing Info

Pricing Info

Starter – Free

  • 3 Users
  • 500MB/ Business
  • Basic Contact Sharing
  • Standard Reports
  • Standard Support 

Premium – $10/user per month or $8/user per month (billed annually)

  • 3GB/user
  • 1,000 Mass Emails/user
  • 2,000 API Calls
  • 3rd-Party Services Integration
  • Standard 24/7 Support

Ultimate – $25/user per month or $20/user per month (billed annually)

  • 10GB/user
  • 3,000 Emails/user
  • 20,000 API Calls
  • 3rd-Party Services Integration
  • Priority 24/7 Support

Enterprise By quote

  • Dedicated Instance
  • 5,000 Emails/user
  • White Labeling
  • Custom Integration
  • SLA Support + Account Manager

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Windows
Linux
Android
iPhone/iPad
Mac
Vendor Email

Vendor Email

support@apptivo.com sales@customericare.com
Popular Clients

Popular Clients

Digital Socialite, Company Connecting, FiberME Communications LLC Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Available Integrations

Available Integrations

  • Google Apps for Work
  • Dropbox
  • Paypal
  • Authorize.Net
  • 88 Zipmark
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
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QUICK LINKS

QUICK LINKS

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The software compared on this page are only a small sample of our full CRM Software category and you should keep in mind that there could be more desirable services out there. If you want to ensure you make the wisest choice for your business we definitely suggest that you try out more apps first. It may also be a good idea to study our top 10 CRM Software ranking to find out which solutions are at the moment the highest-rated ones and leaders in the market.