Compare amoCRM vs. CustomerICare

It’s easy to our scoring system to give you a general idea which CRM Software product is will work better for your company. For overall product quality, CustomerICare received 7.0 points, while amoCRM earned 8.8 points. Meanwhile, for user satisfaction, CustomerICare scored 85%, while amoCRM scored 100%. Specifics of their features, tools, supported platforms, customer service, and more are given below to give you a more precise assessment. Keep in mind to purchase only the features that you need to avoid wasting money for tools which are redundant. In the event you want to quickly identify the best CRM Software according to our review team we suggest you examine one of these services: Freshdesk, Pipedrive, HubSpot CRM.
Comparison

amoCRM

VS

CustomerICare

VS

amoCRM screenshot CustomerICare screenshot
Pricing Details

Score

Our Score

8.8 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

85% ?

Pricing

Pricing

$15

$22

Pricing Model

Pricing Model

Monthly payment Monthly payment | Quote-based
Detailed Review

Detailed Review

General Description

General Description

amoCRM is the winner of our Expert's Choice Award. It is a CRM solution you can use to collect and follow up on all of your new leads, without losing any of them.
Guide your web visitors and nurture them to become leads and make more conversions.
Easy Links
Prominent Clients

Prominent Clients

Pinnacle Human Resources, Kessel Hirsch & Goldman, Brown Star Insurance Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Contact Phone

Contact Phone

+1-415-800-6744 8943048148
Pricing Plans

Pricing Plans

amoCRM offers three enterprise pricing plans for users to choose from, and a 14 day free trial where they can explore all of its features. You can easily sign up for amoCRM free trial here or take a look at the pricing details below and select the best plan for your company:

Basic: $15/month per user

  • For large companies with small sales team
  • Add leads and contacts
  • Customize sales stages and work with sales pipeline
  • Google Analytics and website integration
  • Search and merge duplicates

Advanced plan: $25/month per user

  • For those who want to optimize conversion
  • Business processes and auto-tasks creation
  • Dashboard customizing
  • KPI and sales plan for managers
  • Required fields
  • Set up fields as required in order to convert a lead into new stage

Enterprise plan: $45/month per user

  • For those who handle a large number of leads
  • Scoring
  • Periodic backup via email archive

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Contact Address

Contact Address

QSoft LLC, 222 Columbus Ave, Ste 407
San Francisco, CA 94133-4589
USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Integrations

Integrations

amoCRM can be integrated with file storage services, such as Dropbox, hosted PBX (for example, VoxImplant or Phonet), and email distribution services (MailChimp). You can use Zendesk and online chats to optimize the process of communicating with customers, and Wufoo integration can be used to get leads by placing an enquiry form on your website. If the app’s customers can’t find an integration they need, it is possible to develop it as amoCRM’s API allows that.

Here are some of the most prominent integrations:

  • Zapier
  • Facebook
  • Zendesk
  • Dropbox
  • MailChimp
  • Twilio
  • Wufoo
  • Telegram
  • Viber
  • Formstack
  • Wordpress
  • Unbounce
  • Olark
  • Snapengage
  • Linvechat
  • Tidio Chat
  • Mandrill
  • Active Campaign
  • Asterisk
  • Vox Implant
  • Kixie
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Support Types

Support Types

Phone Live Support
Ticket Training
Phone Live Support
List of Features

List of Features

amoCRM FEATURES

  • Contact management
  • Custom fields
  • Email integration
  • Import/export
  • Lead management
  • Low cost
  • Multi-currency
  • No contracts
  • Sales pipeline
  • Sales reports
  • Tags
  • Task management
  • Widget integrations

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Pricing Details

Pricing Details

Learn more about amoCRM pricing Learn more about CustomerICare pricing
Email Address

Email Address

support@amocrm.com sales@customericare.com
Available Languages

Available Languages

English, Spain English
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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Both CustomerICare and amoCRM were tested by a group of independent B2B experts who prepared a thorough study of all important aspects of each solution. Their total rating was calculated by means of unique SmartScore algorithm which provides an individual partial score to every component including: main features, client support, mobile support, security, customer satisfaction as well as reviews in other media. Here at FinancesOnline we realize useful features are not the only aspect important to a company so we do our best to pay attention to all aspects of a software before coming up with its final score.