Compare CustomerICare vs. amoCRM

When you need an effective CRM Software product for your company you must remember to compare various options. It doesn’t have to be complex, and can be as quick as matching their functions in a table like the one below. You will also get a good idea how each product functions. As an example, on this page you can see CustomerICare’s overall score of 7.0 and compare it against amoCRM’s score of 8.2; or CustomerICare’s user satisfaction level at 85% versus amoCRM’s 100% satisfaction score. The evaluation will allow you to see the strengths and weaknesses of each software, and choose which one fits you requirements better. Aside from the rich features, the solution which is simple and intuitive is always the better option. At this time, the best solutions in our Customer Support Software category are: Freshdesk, LiveAgent, Samanage.
Comparison

CustomerICare

VS

amoCRM

VS

Our Score

Our Score

7.0 ?

Our Score

8.2 ?

Client Satisfaction

Client Satisfaction

85% ?

Client Satisfaction

100% ?

Cost

$22

$15

Pricing Model

Freemium | Monthly payment | Quote-based Monthly payment
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Detailed Review

General Info

Guide your web visitors and nurture them to become leads and make more conversions.
amoCRM is a B2B leads and sales management app. You can use it to take your leads from first contact, all the way to a sale.

Pricing Info

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

amoCRM offers three plans and a 14 day free trial:

Basic: $15/month per user

  • For large companies with small sales team
  • Add leads and contacts
  • Customize sales stages and work with sales pipeline
  • Google Analytics and website integration
  • Search and merge duplicates

Advanced plan: $25/month per user

  • For those who want to optimize conversion
  • Business processes and auto-tasks creation
  • Dashboard customizing
  • KPI and sales plan for managers
  • Required fields
  • Set up fields as required in order to convert a lead into new stage

Enterprise plan: $45/month per user

  • For those who handle a large number of leads
  • Scoring
  • Periodic backup via email archive

Company Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business

Available Support

Phone Live Support
Phone Live Support
Ticket Training

Phone No.

8943048148 +1 (415) 800-6744

List of Features

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager

amoCRM FEATURES

  • Contact management
  • Custom fields
  • Email integration
  • Import/export
  • Lead management
  • Low cost
  • Multi-currency
  • No contracts
  • Sales pipeline
  • Sales reports
  • Tags
  • Task management
  • Widget integrations
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Vendor Email

sales@customericare.com support@amocrm.com

Integrations

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk

amoCRM can be integrated with file storage services, such as Dropbox, hosted PBX (for example, VoxImplant or Phonet), and email distribution services (MailChimp). You can use Zendesk and online chats to optimize the process of communicating with customers, and Wufoo integration can be used to get leads by placing an enquiry form on your website.

If the app’s customers can’t find an integration they need, it is possible to develop it as amoCRM’s API allows that.

 

Popular Clients

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens Pinnacle Human Resources, Kessel, Hirsch, & Goldman, Brown Star Insurance, Podium Distribution

Pricing Details

Learn more about CustomerICare pricing Learn more about amoCRM pricing

OS Supported

Windows
Linux
Blackberry
Android
iPhone/iPad
Mac
Windows
Android
iPhone/iPad
Mac
Web-based

Available Languages

Europe, International USA, UK, Canada, China, Germany, India, Japan

Vendor's Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
QSoft LLC, 222 Columbus Ave, Ste 407, San Francisco, CA 94133-4589
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Popular Alternatives

QUICK LINKS

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No CRM Software will manate to cover all the requirements of a company. Though core features of CustomerICare and amoCRM should matter you should also carefully explore the integrations provided by a given solution. Very often your team will already be using other types of B2B software in your company and it’s always wiser to opt for products that integrate well with each other. If you do that you can ensure an effortless transfer of information between your teams and services, which can considerably reduce time spent on migrating between one app and the other.