Compare Abhisi vs. CustomerICare

When you need an efficient Customer Support Software product for your business you need to remember to assess different solutions. It doesn’t have to be complicated, and can be as easy as matching their traits in a table like the one below. You will also get a brief idea how each product functions. As an example, on this page you can find CustomerICare’s overall score of 7.0 and compare it against Abhisi’s score of 8.0; or CustomerICare’s user satisfaction level at 85% versus Abhisi’s 100% satisfaction score. The evaluation will help you identify the pros and cons of each application, and make up your mind on which one suits you requirements better. On top of the rich features, the software that is easy to understand and use is always the better product. We did our best to prepare reviews of all popular Customer Support Software products available on the market, but among all the ones we reviewed these three caught our special attention: Samanage, LiveAgent, Freshdesk.
Software

Abhisi

VS

CustomerICare

VS

Abhisi screenshot CustomerICare screenshot
Pricing Details

Score

Our Score

8.0 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

85% ?

Price

Price

$9

$22

Pricing Type

Pricing Type

Monthly payment Monthly payment | Quote-based
Detailed Review

Detailed Review

General Info

General Info

Abhisi is a cloud-based help desk solution that enables companies to provide timely and personalized support to their customers.
Guide your web visitors and nurture them to become leads and make more conversions.
Useful Links
Available Features

Available Features

Abhisi FEATURES

  • Collision Detection
  • Tags
  • Quick Replies
  • Notes
  • Insightful Reports
  • Automations & Custom Folders
  • Signatures
  • Auto replies
  • Powerful Search
  • User Permissions
  • Message Formatting
  • Knowledgebase
  • SSL Encryption
  • IP White Listing
  • Full Facebook integration
  • Full Twitter integration
  • Multi-channel support: email, Twitter, Facebook, web
  • Social monitor features to track and compare competition

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Contact Address

Contact Address

Abhisi Helpdesk
3-251 Queen St. E., Suite 174
Mississauga, Ontario, L5M 1L7
Canada
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Contact No.

Contact No.

+1-647-360-8260 8943048148
Prominent Clients

Prominent Clients

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Available Integrations

Available Integrations

Abhisi integrates with the following business systems and applications:

  • Twitter
  • Facebook
  • MailChimp
  • Shopify
  • Slack
  • Olark
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Languages

Languages

USA, UK, Canada, International, France International
Contact Email

Contact Email

support@abhisi.com sales@customericare.com
Company Size

Company Size

Small Business | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Pricing Plans

Pricing Plans

Abhisi offers three enterprise pricing plans to meet the needs of different users. It also comes with an extended 60 day free trial which is the longest of any software of its kind. Take a look at the pricing details and select the best plan for your business:

Abhisi Standard – $9/user/month

  • 2 Mailboxes
  • 5 Agents
  • 1 Knowledge Base
  • 5 GB Storage Space
  • Message Viewed/Opened Tracking
  • Quick Replies
  • Auto Responder
  • Automations (Workflows)
  • Abhisi Branding

Abhisi Professional – $19/user/month

  • All Standard Features
  • Unlimited Mailboxes
  • up to 100 Agents
  • 2 Knowledge Bases
  • Unlimited Storage Space
  • Abhisi Help Widget
  • 5 Facebook Pages
  • 5 Twitter Pages
  • Full Reports
  • Agent Collision Detection
  • Customer Happiness Ratings
  • Remove Abhisi Branding

Abhisi Business – $49/user/month

  • All Professional Features
  • Unlimited Mailboxes
  • Unlimited Agents
  • 5 Knowledge Bases
  • Unlimited Storage Space
  • 10 Facebook Pages
  • 10 Twitter Pages

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Available Support

Available Support

Phone
Ticket Training
Phone Live Support
Pricing Details

Pricing Details

Learn more about Abhisi pricing Learn more about CustomerICare pricing
Devices Supported

Devices Supported

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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You should pay attention to the fact that while both CustomerICare and Abhisi may provide an outstanding range of features each service might be created for a different business size. If you are analyzing various solutions you should pay attention to a company size they are meant for. Some elements may scale up efficiently for large enterprises but if you run a small or mid-sized company it’s frequently better to refrain paying for advanced features that you might never actually use.