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Compare Customer Thermometer vs Get Satisfaction

What is better Customer Thermometer or Get Satisfaction? Examining products to get the best CRM Software doesn't have to be difficult. On our review platform, we enable you to match Customer Thermometer and Get Satisfaction and immediately evaluate their differences. We allow you to check their functions, supported devices, support service, pricing rates, terms, and more.

You may also assess their overall score (7.6 for Customer Thermometer vs. 7.4 for Get Satisfaction) and overall customer satisfaction level (96% for Customer Thermometer vs. 96% for Get Satisfaction). Take your time and review your best choices and find out which one is ideal for your company. You should also assess the software company’s background; are they reliable and will they still be operating in a few years time?

People who want to save some time or need a Customer Support Software advice from our experts may want to take a look at these top choices for the current year: Zendesk, Freshdesk, Salesforce Essentials.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.6

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

Starting from $29

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email Thermometers
  • Embedded Thermometers
  • Email Thermometers
  • Vast selection of customizable icons
  • Create your own icons
  • Real-Time Reporting Dashboards
  • Custom Fields
  • Customer Unhappiness Notifications
  • Satisfaction Tracker
  • Individual Performance Monitoring
  • Timed and Reminder Blasts
  • Real-Time Results Widgets
  • Net Promoter Score

Pricing Info

Companies can choose from five different Customer Thermometer packages, with each plan built to address varying business requirements and budgets.

Runner – $29/month

  • Powerful analytics & reporting
  • Unlimited users
  • League Tables
  • Mobile alerts
  • 50 credits per month

Jumper – $49/month

  • Iincludes all Runner features plus:
  • Outlook / Gmail signature buttons
  • Embed Thermometer code into your own emails via 3rd party apps such as Zendesk or Outlook
  • Net Promoter® Score
  • Telephone support
  • 200 credits per month

Flyer – $99/month

  • All features plus 500 credits per month

Mach 1 – $159/month

  • All features plus 1,000 credits

Enterprise Plan – Contact Customer Thermometer directly for pricing details

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Crowd Surge, Sonos, Australian Red Cross

Integrations

Customer Thermometer supports integrations with the following business systems and applications:

  • Zendesk
  • Outlook
  • Desk.com
  • Salesforce
  • Autotask
  • MailChimp
  • Intercom
  • Infusionsoft
  • Gmail
  • Administrate
  • Aweber
  • Microsoft Dynamics
  • Kayako
  • TeamSupport
  • ConnectWise
  • Sirportly
  • ServiceCEO
  • HappyFox
  • Service Autopilot
  • LiveAgent Support
  • Zoho Support Shopify
  • CampaignMonitor
  • Maximizer CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Customer Thermometer is a 1-click email feedback tool proven to reduce customer churn.

Company Email

Contact No.

Company's Address

76 Lincoln Road
Cressex Business Park
High Wycombe
Buckinghamshire
HP12 3RH

NOAWARDS
YET

SmartScore™

OUR SCORE 7.4

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Self-service support
  • Peer-to-peer support
  • Updatable FAQs Repository
  • Category Creation
  • Rapid Information Dissemination
  • Real-Time Analytics
  • Support via Social Media
  • Support Via Multiple Channels and Devices
  • Customer Intelligence Sharing
  • High-Value Leads Capture
  • Strategic Content Placement
  • Prospect Search via multiple devices
  • Content marketing and sharing
  • Lead Tracker
  • Online Community Creation
  • Brand Building Tools
  • Customer Tracker
  • Customer Feedback Capture
  • Conversation Analysis

Pricing Info

Pricing is available by quote only. Contact Get Satisfaction directly for demo request and pricing details.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Procter and Gamble, inMusic, Sweepstakes.com, IMDb, MindJet, Gradle

Integrations

GetSatisfaction supports integrations with the following business systems and applications:

  • Salesforce
  • Marketo
  • SugarCRM
  • Facebook
  • Hootsuite
  • Google Analytics
  • Badgeville
  • GoodData
  • Zendesk
  • Desk.com
  • Citrix online
  • Constant Contact
  • MailChimp
  • ExactTarget
  • Yammer
  • JIRA
  • Velaro

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Everything you need to create a powerful and engaging community your customers will love.

Company Email

Contact No.

Company's Address

1550 Bryant St.
Suite 350
San Francisco, CA 94103

Qualtrics CX

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
  • Adobe Launch
  • Freshdesk
  • Zendesk
  • Hubspot
  • Zapier
  • ServiceNow
  • Microsoft Dynamics 365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

Both Customer Thermometer and Get Satisfaction were evaluated by a team of independent B2B experts who carried out a detailed examination of all important elements of every software. Their total rating was calculated using our unique SmartScore system which calculates a separate partial score to each element such as: main features, client support, mobile support, security, customer satisfaction and reviews in other media. We know useful features are not the only factor essential to a company so we make an effort to pay attention to all aspects of a solution prior to coming up with its final score.

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