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Compare Customer Thermometer vs DeskRoll

What is better Customer Thermometer or DeskRoll? To make sure you purchase the most effective and productive Customer Support Software for your business, you should compare products available on the market. For example, here you can match Customer Thermometer’s overall score of 7.6 against DeskRoll’s score of 7.8. You may also examine their general user satisfaction: Customer Thermometer (96%) vs. DeskRoll (97%).

Furthermore, you can assess their pros and cons feature by feature, including their terms and conditions and rates. By comparing products you are sure that you pick the best software for your business. Of course you have to know your specific needs to realize which software meets those needs.

Our team put a lot of effort to prepare reviews of all popular Customer Support Software products offered on the market, but among them these three deserved our special attention: Freshdesk, Salesforce Essentials, Salesforce Service Cloud.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.6

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

Starting from $29

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email Thermometers
  • Embedded Thermometers
  • Email Thermometers
  • Vast selection of customizable icons
  • Create your own icons
  • Real-Time Reporting Dashboards
  • Custom Fields
  • Customer Unhappiness Notifications
  • Satisfaction Tracker
  • Individual Performance Monitoring
  • Timed and Reminder Blasts
  • Real-Time Results Widgets
  • Net Promoter Score

Pricing Info

Companies can choose from five different Customer Thermometer packages, with each plan built to address varying business requirements and budgets.

Runner – $29/month

  • Powerful analytics & reporting
  • Unlimited users
  • League Tables
  • Mobile alerts
  • 50 credits per month

Jumper – $49/month

  • Iincludes all Runner features plus:
  • Outlook / Gmail signature buttons
  • Embed Thermometer code into your own emails via 3rd party apps such as Zendesk or Outlook
  • Net Promoter® Score
  • Telephone support
  • 200 credits per month

Flyer – $99/month

  • All features plus 500 credits per month

Mach 1 – $159/month

  • All features plus 1,000 credits

Enterprise Plan – Contact Customer Thermometer directly for pricing details

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Crowd Surge, Sonos, Australian Red Cross

Integrations

Customer Thermometer supports integrations with the following business systems and applications:

  • Zendesk
  • Outlook
  • Desk.com
  • Salesforce
  • Autotask
  • MailChimp
  • Intercom
  • Infusionsoft
  • Gmail
  • Administrate
  • Aweber
  • Microsoft Dynamics
  • Kayako
  • TeamSupport
  • ConnectWise
  • Sirportly
  • ServiceCEO
  • HappyFox
  • Service Autopilot
  • LiveAgent Support
  • Zoho Support Shopify
  • CampaignMonitor
  • Maximizer CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Customer Thermometer is a 1-click email feedback tool proven to reduce customer churn.

Company Email

Contact No.

Company's Address

76 Lincoln Road
Cressex Business Park
High Wycombe
Buckinghamshire
HP12 3RH

NOAWARDS
YET

SmartScore™

OUR SCORE 7.8

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

Starting from $29.95

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Remote support of Mac users
  • Works through firewalls, proxies, NAT
  • Fast peer-to-peer connections
  • Session pause
  • Automatic app updates
  • Unlimited computers/contacts per account
  • Unlimited concurrent sessions per account
  • Easy contacts/computers management
  • Contacts/computers grouping
  • Quick contact/computer info
  • Session statistics tracking
  • Mobile device gestures support
  • IM chat
  • Key combinations support
  • Clipboard sync
  • File transfer in both directions

Pricing Info

The price is $29.95 for 1 Monthly license and $299.5 for 1 Annual license. Unlimited computers and customer can be serviced all from one account. One account supports unlimited parallel connections to remote host – you just switch between browser tabs. You can pause and resume sessions.

Business owners can opt to try the free trial version to test DeskRoll before making a significant investment on the software.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A remote desktop app that offers simplicity and flexibility. It provides users with complete access and control of computers regardless of location.

Company Email

info@deskroll.com

Contact No.

Company's Address

1362 S Stelling Rd,
Cupertino, CA 95014,
United States

Salesforce CRM

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.7

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Account and Contact Management
  • Opportunity Management and Score
  • Lead Management
  • Sales Data
  • File Sync
  • File Sharing
  • Sales Forecasting
  • Salesforce Mobile App
  • Contact Manager
  • Real-Time Visibility
  • Drag-and-Drop Interface
  • Dashboards
  • Visual Workflow
  • Multi-Currency Support
  • In-Line Editing
  • Lead Assignment and Routing
  • Rules-Based Lead Scoring
  • Einstein Lead Scoring
  • Web-to-Lead Capture
  • Campaign Management
  • Duplicate Blocking
  • Mass Email
  • Salesforce Engage
  • Email Templates
  • Campaign Influence
  • Einstein Activity Capture
  • Calendar
  • Sales Console App
  • Enterprise Territory Management
  • Opportunity Splits
  • Salesforce CPQ and Billing
  • Contracts, Orders, Quotes, Products, and Price Books
  • Chatter, Files, Topics, and Recommendations
  • Case Management
  • Lightning Bolt Solutions
  • Partner Communities
  • Lead Registration
  • Roles and Permissions
  • Process Builder
  • Lightning Platform
  • Web Services API
  • Google Apps Integration
  • File Storage Per User
  • Sandbox

Pricing Info

Salesforce CRM offers four SMB and enterprise pricing plans billed annually. Give the details a look, and select your plan. You can also test Salesforce with a free demo version of the software. Start your free demo of Salesforce here.

Lightning Essentials – $25/user/month

  • Account & Contact Management
  • Opportunity Management
  • Lead Management
  • Web-to-Lead Capture
  • Email Templates
  • Task Management
  • Activity Feed
  • Salesforce Mobile App (with Offline Functionality)
  • Chatter
  • Files
  • Configurable Reports and Dashboards
  • Case Auto-Assignment
  • Case Management
  • AppExchange
  • Lightning App Builder
  • Einstein Activity Capture
  • Data and File Storage per User
  • Inbox Mobile and Desktop Apps
  • Unlimited Online Training
  • Online Case Submission
  • Standard Success Plan

Lightning Professional – $75/user/month

  • All Features of Lightning Essentials, plus…
  • Lightning for Gmail/Outlook
  • Topics and Recommendations
  • Developer Sandbox
  • Lead Assignment and Routing
  • Mass Email
  • 2 Roles and Permission, Profiles and Page Layouts
  • 1 Sales Console App
  • 3 Record Types per Object
  • 5 Process Builder per Org
  • Rules-Based Lead Scoring
  • Person Accounts
  • Order
  • Lightning Sync
  • Products and Price Books
  • Quotes
  • Contracts
  • Google Apps Integration
  • Duplicate Blocking
  • Campaign Management
  • Forecasting Mobile App
  • Lead Registration
  • 3 Campaign Influence
  • Collaborative Forecasting
  • Knowledge (read-only)

Lightning Enterprise – $150/user/month

  • All Features of Lightning Professional, plus…
  • 5 Campaign Influence
  • Sales Teams
  • Calendar
  • Opportunity Score
  • Forecasting: Custom Opportunity Fields
  • Opportunity Splits
  • Enterprise Territory Management
  • Advanced Reporting Features
  • Lightning Platform
  • Unlimited Process Builder per Org
  • Workflow and Approval Automation
  • Unlimited Roles and Permissions, Record Types per Object, Configurable Profiles and Page Layouts
  • 1 Partial Sandbox
  • Web Services API

Lightning Unlimited – $300/user/month

  • All Salesforce CRM Features and Capabilities

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Time Warner Cable, Dell, American Red Cross, Comcast, Wells Fargo

Integrations

Salesforce CRM integrates with the following business systems and applications:

  • Force.com
  • Heroku
  • ExactTarget Fuel
  • Third-party apps at Salesforce AppExchange
  • Service Cloud
  • Marketing Cloud
  • Pardot,
  • Desk.com
  • Analytics Cloud
  • Data Cloud
  • JIRA
  • Freshdesk
  • FinancialForce
  • LeadExec
  • Samanage
  • Zuora
  • Zendesk

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Salesforce CRM is a software app that lets you track all customer information and interactions in one location to follow more leads.

Company Email

info@salesforce.com

Contact No.

Company's Address

Salesforce.com, Inc.
The Landmark at One Market
Suite 300
San Francisco, CA 94105
USA

Please pay attention to the fact that while both Customer Thermometer and DeskRoll may offer a top quality array of features each software could be designed for a different company size. If you are comparing features you may want to focus on a business type they are catering to. Some features could scale up well for large enterprises but if you have a small or medium company it’s frequently better to stay away from paying for advanced features that you may never use.

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